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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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213,408 reviews

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Atif N.
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Convenient and excellent, however, way overpriced
October 16, 2016

Convenient and excellent, however, way overpriced

Date of experience: October 15, 2016
Astrid Z.
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Very easy and convenient.Thank you
October 16, 2016

Very easy and convenient.Thank you

Date of experience: October 15, 2016
Donald B.
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OK not!
October 16, 2016

OK not! The cost to use eTags was very misleading. Had I realized the total cost I would have gotten my tags through the mail. Lesson learned.

Date of experience: October 15, 2016
SANTHOSH V.
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Quick renewal
October 16, 2016

Quick renewal. Additional discounts for registered and returning customer and free rush service.

Date of experience: October 15, 2016
JORGE E.
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Easy and very convenient
October 15, 2016

Easy and very convenient. The service is really good, and fast. However, could be cheaper than it was

Date of experience: October 15, 2016
Judy W.
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I tried to renew by telephone using the number listed before I returned from a necessary week's trip and again when I returned, but could not get thru. That option should not be offered for renewal.

Date of experience: October 15, 2016
Michael C.
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It was fine
October 15, 2016

It was fine

Date of experience: October 15, 2016
ABEL P.
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WAS A GOOD EXPIRIENCE
October 15, 2016

WAS A GOOD EXPIRIENCE

Date of experience: October 15, 2016
Raquel V.
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Quick and easy!
October 15, 2016

Quick and easy! Thank you!

Date of experience: October 15, 2016
Dionne G.
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This is great save time don't have to stand in line

Date of experience: October 15, 2016
Clifford T.
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The use of symbols is helpful :o)
October 15, 2016

The use of symbols is helpful :o)

Date of experience: October 15, 2016
CHARLES B.
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GREAT SITE
October 15, 2016

GREAT SITE - EASY TO USE

Date of experience: October 15, 2016
Guerda J.
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Quick and easy
October 15, 2016

Quick and easy

Date of experience: October 15, 2016
Frederick C.
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Very easy...
October 15, 2016

Very easy... Well played.

Date of experience: October 15, 2016
Stephanie V.
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Seems easy
October 15, 2016

Seems easy

Date of experience: October 15, 2016
Lillie M.
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Very helpful
October 15, 2016

Very helpful

Date of experience: October 15, 2016
Cheryl B.
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You did not mention that there would be a $2.50 fee for using a credit card. Had I known I would have paid by check.

Date of experience: October 14, 2016
Julie A.
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Better than the other site
October 14, 2016

Better than the other site

Date of experience: October 14, 2016
Jerry T.
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The web site polktaxes.com was hacked by your company and I was charged $75.50 for a service provided by polktaxes free of any convience charges according to the registration form I received. After several phone calls to your company and on hold for over 45 minutes, I was told by Mathew that I must have done something wrong. I simply followed the instructions on polktaxes.com web site and filled out information requested.
The only solution Mathew could offer was a credit refund of $14.95 and to say he was sorry and a credit was issued to my credit card. This application was done 10/06/2016, and I received my decal on 10/11/2016 along with a small slip of paper from your company advising me of these charges. Why would I pay for something I did not authorize and offered FREE by Polktaxes.com? Jerry Todd

Date of experience: October 14, 2016
Diane D.
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Everything was simple, convenient and easy
October 14, 2016

Everything was simple, convenient and easy

Date of experience: October 14, 2016