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eTags

4.5

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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
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Angel M.
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The site its too heavy and slow
December 19, 2016

The site its too heavy and slow.

Date of experience: December 18, 2016
HIDETO J.
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This is such an improvement done by the DMV
December 19, 2016

This is such an improvement done by the DMV. We all know 99% of the DMV workers are extremely rude and the whole DMV experience is a nightmare. However, when things can be done online with such a nicer, to-the-point platform, I really appreciate the action they finally took.
One note:
For the convenience, I wouldn't mind paying extra, but the seems a bit unreasonable.
Registration 'fees' are very expensive already but service fees and convenience are the same 'fees' as described on the question mark and it kind of seems fishy for a government organization to ask for money in such way.

About my address on my registration though.
I have updated my address with the DMV and all my other documents related to the DMV.
However, they still send me the registration with my old address.
After having to submit another form which is rediculous by the way, I am told that they won't send me a new registration form with the 'updated address'... that means I'll always have a registration with my old address and wont be able to get a title/pink slip because of the false address on my registration. But of course, if I get pulled over buly the police by any chance, it's going to be a hassle and everything is just rediculous.

That being said and hope they will change that also, I'm all in for the new experience and Thank You very much for it. Please keep growing to make things like the registration address process and all other "updates" go smoother.

Date of experience: December 18, 2016
MATTHEW L.
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Helpful reminder a month ahead of due date
December 18, 2016

Helpful reminder a month ahead of due date.

Date of experience: December 18, 2016
LINA C.
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I was a very good servica
December 18, 2016

I was a very good servica. Thank you

Date of experience: December 18, 2016
DAVID O.
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Very good
December 18, 2016

Very good

Date of experience: December 18, 2016
Thomas Q.
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Service fees
December 18, 2016

Service fees. Convenience fees are ridiculously high!~!

Date of experience: December 18, 2016
Nelson R.
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Not this time
December 18, 2016

Not this time - thank you

Date of experience: December 18, 2016
Philip B.
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Would liked to purchase 2 year, but total amount was confusing with so many add ons. Usually mail order every year, trying to keep up the times. HA

Date of experience: December 18, 2016
tomasa c.
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Por aquí me salió mucho más caro, ya que me llegó la renovación por sólo 36.00. No entiendo la diferencia de precio.

Date of experience: December 18, 2016
Miguel R.
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Easy, would have like to know my exact total
December 18, 2016

Easy, would have like to know my exact total

Date of experience: December 18, 2016
Joseph W.
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Great as always!
December 18, 2016

Great as always!

Date of experience: December 18, 2016
harvey L.
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Great
December 18, 2016

Great

Date of experience: December 18, 2016
Sue J.
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I think the fees are high
December 18, 2016

I think the fees are high

Date of experience: December 18, 2016
Jonathan G.
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SO QUICK AND EASY
December 18, 2016

SO QUICK AND EASY. FROM NOW ON THIS IS HOW I WILL RENEW MY REGISTRATION.

Date of experience: December 17, 2016
LUIS B.
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Bueno
December 18, 2016

Bueno

Date of experience: December 17, 2016
Guy W.
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Good
December 18, 2016

Good

Date of experience: December 17, 2016
manuel y.
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Very easy
December 18, 2016

Very easy

Date of experience: December 17, 2016
Ryan M.
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I would actually like for my Florida State tax to be calculated for me. TBD kind of scares me a little.

Date of experience: December 17, 2016
lynn b.
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Great service
December 18, 2016

Great service

Date of experience: December 17, 2016
Kathleen C.
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THIS WAS MY ORIGINAL MESSAGE: My bill, I received via postal mail, says I owe $81.85 registration for one year, but this web site collected $29.40. I need you to contact me because I don't want to get into trouble! Thank you.
(I thought I was being UNDERcharged).
I survive on a fixed income, then I saw the total of $110. Plus change on my statement! I called to find out why, and what did eTags do? You reimbursed the $19.95 charge and apologized to ME (even though the error was on MY part for going to the incorrect web site!). You completely understood why I thought dmv.florida would be the Florida registration web site (when in fact their website name is "gorenew.com"). gorenew.com...I digress.
Thank you so very much for your kind understanding, your honesty, and your wonderful customer service. Sincerely, Kath

Date of experience: December 17, 2016