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eTags

4.5

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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
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DEBRA L.
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I had to go through it twice
December 19, 2016

I had to go through it twice.
I thought because I had to pay for the tags by my birthday, the tag would actually reflect my birthday and not the other person's birthday on the registration.

Date of experience: December 19, 2016
TONY D.
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Simple and easy
December 19, 2016

Simple and easy

Date of experience: December 19, 2016
Pamela C.
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Easy and fast renewal
December 19, 2016

Easy and fast renewal.

Date of experience: December 19, 2016
hjalgrim J.
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Great
December 19, 2016

Great

Date of experience: December 19, 2016
Luis d.
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Very easy love it thank you
December 19, 2016

Very easy love it thank you

Date of experience: December 19, 2016
daniel m.
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Sastified
December 19, 2016

Sastified

Date of experience: December 19, 2016
JANICE E.
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VERY PLEASED THANK YOU!...
December 19, 2016

VERY PLEASED THANK YOU!...Your services saved me from long lines and waiting.

Date of experience: December 19, 2016
Kimberly C.
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I like the fact it was quick and easy and think its a great idea that consumers can pay on line, but I don't like the idea of the extra fees associated with the convenience of it.

Date of experience: December 19, 2016
Insu K.
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Convenient system~!
December 19, 2016

Convenient system~! Thanks~!

Date of experience: December 19, 2016
Mary L.
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Easy
December 19, 2016

Easy

Date of experience: December 19, 2016
Maile A.
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Fine
December 19, 2016

Fine

Date of experience: December 19, 2016
Esteban P.
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Fast and reliable site
December 19, 2016

Fast and reliable site,

Date of experience: December 19, 2016
Lisa K.
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Quick and easy...
December 19, 2016

Quick and easy...thanks. A little confusing at first because I never got a registration renewal in the mail from Maryland and I did get a request for a $35 fee which I paid online but then there was no information about renewal until I realized I was driving without a registration which it expired 11:30. It appears that they are switching to etags but you guys were very good and confident and quick. Thanks again.

Date of experience: December 19, 2016
Estrella V.
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Its efficient and quick
December 19, 2016

Its efficient and quick.

Date of experience: December 19, 2016
William H.
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I received my tags without any problems. Overall I'd say this is a very convenient way for people like myself who are in the military and living in different states to renew their tags.

Date of experience: December 19, 2016
Carrin G.
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Quick
December 19, 2016

Quick. Easy

Date of experience: December 18, 2016
YOHAMET P.
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I LIKE THIS WAY TO PAY MY TAG but is too expensive
December 19, 2016

I LIKE THIS WAY TO PAY MY TAG but is too expensive

Date of experience: December 18, 2016
Angel M.
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The site its too heavy and slow
December 19, 2016

The site its too heavy and slow.

Date of experience: December 18, 2016
HIDETO J.
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This is such an improvement done by the DMV
December 19, 2016

This is such an improvement done by the DMV. We all know 99% of the DMV workers are extremely rude and the whole DMV experience is a nightmare. However, when things can be done online with such a nicer, to-the-point platform, I really appreciate the action they finally took.
One note:
For the convenience, I wouldn't mind paying extra, but the seems a bit unreasonable.
Registration 'fees' are very expensive already but service fees and convenience are the same 'fees' as described on the question mark and it kind of seems fishy for a government organization to ask for money in such way.

About my address on my registration though.
I have updated my address with the DMV and all my other documents related to the DMV.
However, they still send me the registration with my old address.
After having to submit another form which is rediculous by the way, I am told that they won't send me a new registration form with the 'updated address'... that means I'll always have a registration with my old address and wont be able to get a title/pink slip because of the false address on my registration. But of course, if I get pulled over buly the police by any chance, it's going to be a hassle and everything is just rediculous.

That being said and hope they will change that also, I'm all in for the new experience and Thank You very much for it. Please keep growing to make things like the registration address process and all other "updates" go smoother.

Date of experience: December 18, 2016
MATTHEW L.
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Helpful reminder a month ahead of due date
December 18, 2016

Helpful reminder a month ahead of due date.

Date of experience: December 18, 2016