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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
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I did not receive my tags for my 2013 Ford Explorer! I received for my other two vehicles.
I feel that the service is too expensive, but thanks
The system told me there would be a service fee, but I wasn't told the amount until AFTER I submitted my payment.
Other than that, the online service is convenient.
Easier than ever before
Great if all goes as promised.
All was as advertised, great service.
Very intuitive
I could have purchased two years on my tags with all the fees Etags tacked on to my order. I thought I was using the same order site I had happily used previously - VERY misleading!
I learned a lesson, and will never use this site again!
Hi Nancy, we apologize that you experienced confusion with your online renewal submission. We charge additional fees becuase we provide extra services that the state DMV website does not currently offer. We want to assure your satisfaction to the best of our abilities and would appreciate the opportunity to speak with you by phone or email if you would like to contact our customer support team for additional assistance with this.
This is my first time purchasing and my second time going through E Tags.
Outstanding Customer Service, Repeat Customer Discounts! Fast Shipping too! Convenience of not having to wait half the day or more in the DMV. Thank you ETags Support Team for the Great Job you do!
Hi Lori, we are very happy to hear that you found our services and customer support team great. We look forward to assisting you with your registration renewals in the future. Thanks and have a great 2017.
I was thrilled to be able to receive my tags quickly. The process was extremely easy. I will use this process from now onto register my vehicles.
Why-just trying to get plates
Was very easy and fast
My tags arrived as promised. It saved me from taking time from my business matters to go to the tag agency and wait in line. Thanks.
Great stuff!
Great and easy site to navigate through.
Fast
No doubt it was very speedy! This was a great option since I needed to expedite but it's a little pricey. I don't think I would use if I wasn't in a hurry to get my tags quickly. That said, the communication and follow up were excellent so that's a plus!
Hi Aimee, thank you for your feedback. We are happy to hear that you found our services useful at a time that you were in need of an alternate renewal option. We would certainly agree though that renewing directly with the state online, by mail, or in person is a first option when possible. Thanks again for your feedback and business.
Very easy to use
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole


Hi Eva, thank you for your feedback. It is very concerning to hear that your tags were not processed within the appropriate time frame for a RUSH order. We understand that you have already spoken with someone on our support team, but please feel free to call us again or email us and ask for a Supervisor who can review your order and what occurred. We want to assure your satisfaction to the best of our abilities. We hope to hear from you soon.