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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
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213,408 reviews

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Gary W.
0 reviews
0 helpful votes
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I did not receive my tags for my 2013 Ford Explorer! I received for my other two vehicles.

Date of experience: January 12, 2017
Maria S.
0 reviews
0 helpful votes
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I feel that the service is too expensive, but thanks

Date of experience: January 12, 2017
Arkansas
5 reviews
0 helpful votes
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Late
January 12, 2017

On line system is not a good thingi had to call and have them process it. I paid to rush it and it didn't work.

Date of experience: January 12, 2017
ETAGS I. — eTags Rep
over a year old

Hi Eva, thank you for your feedback. It is very concerning to hear that your tags were not processed within the appropriate time frame for a RUSH order. We understand that you have already spoken with someone on our support team, but please feel free to call us again or email us and ask for a Supervisor who can review your order and what occurred. We want to assure your satisfaction to the best of our abilities. We hope to hear from you soon.

DARNIESHA M.
0 reviews
0 helpful votes
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The system told me there would be a service fee, but I wasn't told the amount until AFTER I submitted my payment.

Other than that, the online service is convenient.

Date of experience: January 12, 2017
Stephen P.
0 reviews
0 helpful votes
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Easier than ever before
January 12, 2017

Easier than ever before

Date of experience: January 12, 2017
Martha C.
0 reviews
0 helpful votes
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Great if all goes as promised
January 12, 2017

Great if all goes as promised.

All was as advertised, great service.

Date of experience: January 12, 2017
James P.
0 reviews
0 helpful votes
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Very intuitive
January 12, 2017

Very intuitive

Date of experience: January 12, 2017
California
1 review
0 helpful votes
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Great
January 13, 2017

Excellent - it was easy and very convenient to use. Documents arrived on time. Would recommend others to utilize this service.

Date of experience: January 12, 2017
Colorado
3 reviews
0 helpful votes
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I could have purchased two years on my tags with all the fees Etags tacked on to my order. I thought I was using the same order site I had happily used previously - VERY misleading!
I learned a lesson, and will never use this site again!

Date of experience: January 12, 2017
ETAGS I. — eTags Rep
over a year old

Hi Nancy, we apologize that you experienced confusion with your online renewal submission. We charge additional fees becuase we provide extra services that the state DMV website does not currently offer. We want to assure your satisfaction to the best of our abilities and would appreciate the opportunity to speak with you by phone or email if you would like to contact our customer support team for additional assistance with this.

Minnesota
2 reviews
17 helpful votes
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Great Customer Service!
January 12, 2017

This is my first time purchasing and my second time going through E Tags.
Outstanding Customer Service, Repeat Customer Discounts! Fast Shipping too! Convenience of not having to wait half the day or more in the DMV. Thank you ETags Support Team for the Great Job you do!

Date of experience: January 12, 2017
ETAGS I. — eTags Rep
over a year old

Hi Lori, we are very happy to hear that you found our services and customer support team great. We look forward to assisting you with your registration renewals in the future. Thanks and have a great 2017.

California
2 reviews
0 helpful votes
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Easy & fast!
January 12, 2017

I was thrilled to be able to receive my tags quickly. The process was extremely easy. I will use this process from now onto register my vehicles.

Date of experience: January 11, 2017
Donna S.
0 reviews
0 helpful votes
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Why-just trying to get plates
January 11, 2017

Why-just trying to get plates

Date of experience: January 11, 2017
Maryland
1 review
0 helpful votes
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Easy
January 12, 2017

Easy and quick service. Tags arrived very quickly. The etag service is very efficient and will be used in the future.

Date of experience: January 11, 2017
David S.
0 reviews
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Was very easy and fast
January 11, 2017

Was very easy and fast

Date of experience: January 11, 2017
Tennessee
1 review
0 helpful votes
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Excellent.
January 12, 2017

My tags arrived as promised. It saved me from taking time from my business matters to go to the tag agency and wait in line. Thanks.

Date of experience: January 11, 2017
Michael M.
0 reviews
0 helpful votes
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Great stuff!
January 11, 2017

Great stuff!

Date of experience: January 11, 2017
Amanda C.
0 reviews
0 helpful votes
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Great and easy site to navigate through
January 11, 2017

Great and easy site to navigate through.

Date of experience: January 11, 2017
CELESTE R.
0 reviews
0 helpful votes
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Fast
January 11, 2017

Fast

Date of experience: January 11, 2017
California
1 review
0 helpful votes
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No doubt it was very speedy! This was a great option since I needed to expedite but it's a little pricey. I don't think I would use if I wasn't in a hurry to get my tags quickly. That said, the communication and follow up were excellent so that's a plus!

Date of experience: January 11, 2017
ETAGS I. — eTags Rep
over a year old

Hi Aimee, thank you for your feedback. We are happy to hear that you found our services useful at a time that you were in need of an alternate renewal option. We would certainly agree though that renewing directly with the state online, by mail, or in person is a first option when possible. Thanks again for your feedback and business.

James F.
0 reviews
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Very easy to use
January 11, 2017

Very easy to use

Date of experience: January 11, 2017