Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eTags

eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


+96
See all photos
How would you rate eTags?
grey stargrey stargrey stargrey stargrey star

eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

Instant Feedback

213,408 reviews

We monitor reviews for authenticity

charles c.
0 reviews
0 helpful votes
Follow charles c.
Unfollow charles c.
Share Review
Report Review

Very easy and fast
January 16, 2017

Very easy and fast

Date of experience: January 15, 2017
Dennis K.
0 reviews
0 helpful votes
Follow Dennis K.
Unfollow Dennis K.
Share Review
Report Review

Expensive but easy to use
January 16, 2017

Expensive but easy to use.

Date of experience: January 15, 2017
Minnesota
1 review
0 helpful votes
Follow Erica H.
Unfollow Erica H.
Share Review
Report Review

Great
January 16, 2017

I love this it's so easy for me because I work everyday & I'm unable to take a day off. This was a wonderful experience for me in I'll be using it again next year. Thanks for everything

Date of experience: January 15, 2017
ETAGS I. — eTags Rep
over a year old

Hi Erica, thank you for your feedback and for using eTags for your registration renewal. We are happy to hear that you found the services convenient and look forward to serving you again in the future.

yarabi u.
0 reviews
0 helpful votes
Follow yarabi u.
Unfollow yarabi u.
Share Review
Report Review

It was fast and smooth
January 15, 2017

It was fast and smooth

Date of experience: January 15, 2017
Florida
1 review
0 helpful votes
Follow MARK K.
Unfollow MARK K.
Share Review
Report Review

Misleading
January 15, 2017

Didn't realize the total price until I looked at my credit card transactions... The amount charged was much different than what I thought was the total and what I last viewed at check out.

Date of experience: January 15, 2017
ETAGS I. — eTags Rep
over a year old

Hi Mark, we are sorry to hear that you experienced confusion with the fees and process disclosed on our website. We want to assure your satisfaction to the best of our abilities and would appreciate if you could contact our support team for assistance with this.

Karen Y.
0 reviews
0 helpful votes
Follow Karen Y.
Unfollow Karen Y.
Share Review
Report Review

Great, super simple and stress free!
January 15, 2017

Great, super simple and stress free!

Date of experience: January 15, 2017
California
1 review
0 helpful votes
Follow Bob B.
Unfollow Bob B.
Share Review
Report Review

Scam
January 15, 2017

Unfortunately I thought this was a DMV site as it came up when I clicked on the DMV site. When I discovered I had just paid $161 for a $127 bill I immediately called customer service to cancel my order. I also sent an email also requesting cancellation. I called my credit card company the next day to cancel. Upon research they determined the service had already been performed. I did receive my renewal several days later by regular mail even though one of the extra fees was UPS delivery. I have yet to hear anything from the company

Date of experience: January 15, 2017
ETAGS I. — eTags Rep
over a year old

Hi Bob, we are sorry to hear you have had an unsatisfactory experience. We disclose our service fees before an order is completed as well as informing website visitors that we are not a government agency. Our support team is always on top of calls, voicemails, and emails but we apologize if you contacted us and have yet to hear from someone. If one of our supervisors can contact you by phone or email directly, please let us know the best form of contact and best time to reach you.

Arturo P.
0 reviews
0 helpful votes
Follow Arturo P.
Unfollow Arturo P.
Share Review
Report Review

Na
January 15, 2017

Na

Date of experience: January 15, 2017
Maryland
1 review
0 helpful votes
Follow ileana s.
Unfollow ileana s.
Share Review
Report Review

Excellent service, fast, easy and secure. I'll recommend it to everyone. I consider this way, the best way to renew tags, no long lines, no time wasted

Date of experience: January 15, 2017
Michael B.
0 reviews
0 helpful votes
Follow Michael B.
Unfollow Michael B.
Share Review
Report Review

Sure beats taking a number and waiting..
January 15, 2017

Sure beats taking a number and waiting.Quick and easy! Thank you :)

Date of experience: January 15, 2017
Florida
1 review
0 helpful votes
Follow Elle L.
Unfollow Elle L.
Share Review
Report Review

Expect to pay an extra 40-50 dollars in fees alone in addition to the cost of registration renewal. I will say that the customer service specialists were helpful and it's nice that they send you a digital copy of your registration while you are waiting for the paper copy to be delivered. Overall I would NOT recommend this service due to the exorbitant costs.

Date of experience: January 15, 2017
ETAGS I. — eTags Rep
over a year old

Hi Elle, thank you for your feedback. We do charge fees for the services we provide which are the ones disclosed before an order is completed. We can certainly understand though that you may not find the cost of service convenient for you. We invite you contact our support team for additional assistance with these concerns.

California
1 review
0 helpful votes
Follow Jesus r.
Unfollow Jesus r.
Share Review
Report Review

Fast and easy
January 15, 2017

Good service! I like because is fast and easy to get online. I don't need to go to wait for a lot of time in the DMV office I can do it on line!

Date of experience: January 14, 2017
SARAH G.
0 reviews
0 helpful votes
Follow SARAH G.
Unfollow SARAH G.
Share Review
Report Review

Fast and Easy
January 15, 2017

Fast and Easy. You couldn't have made it simpler to renew your registration. Will be using your services every time I have to renew. Huge Thanks!

Date of experience: January 14, 2017
JOY S.
0 reviews
0 helpful votes
Follow JOY S.
Unfollow JOY S.
Share Review
Report Review

Quick and convenient
January 14, 2017

Quick and convenient. Use this site every year.

Date of experience: January 14, 2017
LEE A.
0 reviews
0 helpful votes
Follow LEE A.
Unfollow LEE A.
Share Review
Report Review

Worked very well and quick no problems
January 14, 2017

Worked very well and quick no problems

Thank You

Date of experience: January 14, 2017
Thomas J.
4 reviews
0 helpful votes
Follow Thomas J.
Unfollow Thomas J.
Share Review
Report Review

O.K
January 14, 2017

O.K. Did not receive E-mail to renew?

Date of experience: January 14, 2017
GLORIA S.
0 reviews
0 helpful votes
Follow GLORIA S.
Unfollow GLORIA S.
Share Review
Report Review

Very good no waiting in line
January 14, 2017

Very good no waiting in line.

Date of experience: January 14, 2017
arthur b.
0 reviews
0 helpful votes
Follow arthur b.
Unfollow arthur b.
Share Review
Report Review

Excellent service
January 14, 2017

Excellent service

Date of experience: January 13, 2017
California
1 review
0 helpful votes
Follow ESTHER C.
Unfollow ESTHER C.
Share Review
Report Review

Company. Not nformative
January 14, 2017

I had questions, called four days ago and to date still waiting for a return call. Not very professional for the fee's charged.

Date of experience: January 13, 2017
Musa A.
0 reviews
0 helpful votes
Follow Musa A.
Unfollow Musa A.
Share Review
Report Review

Easy to follow all the instruction
January 14, 2017

Easy to follow all the instruction

Date of experience: January 13, 2017