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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
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This is pricey. Save your money and walk in to your local tax office. 24 dollars in fees is very excessive. I will not use this service again. The only positive was quick shipping.
You would not accept my debit card
The process was easy but I accidently went to your site... I meant to go to "GoRenew", the official state of Florida website. The don't as far as I know charge anything for the "e-tag service". I felt I was deceived to be honest with you.
Hi John, we are sorry to hear that you have had an unsatisfactory experience. While we do disclose that we are not owned or operated by any government agency and we itemize our fees before an order is submitted, we apologize if any of that information was unclear. We cannot comment on how you arrive on our site but we do want to assure your satisfaction to the best of our abilities. At your earliest convenience, please call or email our support team to review your concerns. We hope to hear from you soon.
I am very pleased
I was surprised to find out I was not on the Broward County home page and that I was charged $28.65 for the same service - I call that a rip-off. I will be more careful next year.
Hi Joanne, thank you for your feedback. While we do disclose that we are not owned or operated by any government agency, we apologize that our website disclosures were unclear to you. Respectfully, we must point out that we provide additional service that the state and county do not. Your satisfaction is of utmost important to us and we would appreciate the opportunity to review your order and our services with you. Please email or call our support team at your earliest convenience.
Very clear and concise instructions - no problems.
Fast and easy
So far so good. But I hope this will change my address on the registrations.
Fabulous thank you
SUPER easy to use!
Way to expensive to process an online order and ship. Don't have a problem paying for shipping but to pay that much for the conviniance of the service is crazy.
Hi Zack, thank you for your feedback. We provide additional services that the state DMV website does not which is why the additional charges exist. If you are in need of faster processing and/or a digital copy of the official registration card, then our service would be convenient. Otherwise, there are other less expensive options for renewal and we definitely recommend exploring those options when possible. Please feel free to contact our support team directly with any additional feedback or questions. Thanks again and have a great Valentine's Day.
Satisfy it was a really great experince. And i love it because i did not had to go to the DMV and make the looong line. In 5 mins my sticker was pay
Painless!
NO issues and easy
Cool
So far so good
Can't read the numbers on the top right above the 2/18
This was so convenient. I just did not have the time after working hours or on the weekends to do in person. To just be able to go online and put in the information, was so quick and easy. The time in which I received it was good. They send you a receipt with the your decal to keep until your original comes in the mail, which is also very convenient. Thank you so much. Just wonderful.
Hi Andrea, thank you for taking the time to leave this feedback. We can certainly relate to not being able to make it in to the DMV yet still needing immediate proof of renewal. We are very happy that we were able to provide you a service of value. The eTags team looks forward to assisting you with future vehicle registration renewals should you be in need again of the additional services we provide. Drive safe and have a great 2017!
Im giving you a 2 because you didnt tell me the price was an added 19.99 attached to the price as advertised. You charged me more than I could afford and messed up my budget and account. You need to be more honest about the cost of purchasing tags on this website. Please be mindful people like me exist. We cant afford to see a price only to find out you take more. Thats completely unacceptable.
Hi Vince, we apologize that the use of our service caused you financial hardship. While we do disclose our service fee and the order process both before and after and order is placed, your satisfaction is of utmost important to us. Please feel free to call or email or support team for assistance with these concerns.
Easy
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole


Hi Randy, we are glad to hear that you found the speed of service agreeable but apologize if you did not find the cost to match the value of the service. We would certainly agree that, if it is an option for you, you should renew directly with the state in person or online. However, we are here to provide services if you do need more than what the state DMV can provide. Thanks for your feedback and have a great 2017!