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eTags

4.5

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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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213,408 reviews

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Florida
1 review
1 helpful vote
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Too expensive
February 10, 2017

This is pricey. Save your money and walk in to your local tax office. 24 dollars in fees is very excessive. I will not use this service again. The only positive was quick shipping.

Date of experience: February 9, 2017
ETAGS I. — eTags Rep
over a year old

Hi Randy, we are glad to hear that you found the speed of service agreeable but apologize if you did not find the cost to match the value of the service. We would certainly agree that, if it is an option for you, you should renew directly with the state in person or online. However, we are here to provide services if you do need more than what the state DMV can provide. Thanks for your feedback and have a great 2017!

Susan H.
0 reviews
0 helpful votes
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You would not accept my debit card
February 10, 2017

You would not accept my debit card

Date of experience: February 9, 2017
Florida
1 review
0 helpful votes
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The process was easy but I accidently went to your site... I meant to go to "GoRenew", the official state of Florida website. The don't as far as I know charge anything for the "e-tag service". I felt I was deceived to be honest with you.

Date of experience: February 9, 2017
ETAGS I. — eTags Rep
over a year old

Hi John, we are sorry to hear that you have had an unsatisfactory experience. While we do disclose that we are not owned or operated by any government agency and we itemize our fees before an order is submitted, we apologize if any of that information was unclear. We cannot comment on how you arrive on our site but we do want to assure your satisfaction to the best of our abilities. At your earliest convenience, please call or email our support team to review your concerns. We hope to hear from you soon.

ZORAN M.
0 reviews
0 helpful votes
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I am very pleased
February 9, 2017

I am very pleased

Date of experience: February 9, 2017
Florida
1 review
1 helpful vote
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Rip-off
February 9, 2017

I was surprised to find out I was not on the Broward County home page and that I was charged $28.65 for the same service - I call that a rip-off. I will be more careful next year.

Date of experience: February 9, 2017
ETAGS I. — eTags Rep
over a year old

Hi Joanne, thank you for your feedback. While we do disclose that we are not owned or operated by any government agency, we apologize that our website disclosures were unclear to you. Respectfully, we must point out that we provide additional service that the state and county do not. Your satisfaction is of utmost important to us and we would appreciate the opportunity to review your order and our services with you. Please email or call our support team at your earliest convenience.

Donzella C.
0 reviews
0 helpful votes
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Very clear and concise instructions
February 9, 2017

Very clear and concise instructions - no problems.

Date of experience: February 8, 2017
andy y.
0 reviews
0 helpful votes
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Fast and easy
February 9, 2017

Fast and easy

Date of experience: February 8, 2017
George W.
0 reviews
0 helpful votes
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So far so good
February 8, 2017

So far so good. But I hope this will change my address on the registrations.

Date of experience: February 8, 2017
Pedro R.
0 reviews
0 helpful votes
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Fabulous thank you
February 8, 2017

Fabulous thank you

Date of experience: February 8, 2017
stephanie m.
0 reviews
0 helpful votes
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SUPER easy to use!
February 8, 2017

SUPER easy to use!

Date of experience: February 8, 2017
New Jersey
1 review
0 helpful votes
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Conviniant but expensive
February 9, 2017

Way to expensive to process an online order and ship. Don't have a problem paying for shipping but to pay that much for the conviniance of the service is crazy.

Date of experience: February 8, 2017
ETAGS I. — eTags Rep
over a year old

Hi Zack, thank you for your feedback. We provide additional services that the state DMV website does not which is why the additional charges exist. If you are in need of faster processing and/or a digital copy of the official registration card, then our service would be convenient. Otherwise, there are other less expensive options for renewal and we definitely recommend exploring those options when possible. Please feel free to contact our support team directly with any additional feedback or questions. Thanks again and have a great Valentine's Day.

California
1 review
0 helpful votes
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Satisfy it was a really great experince. And i love it because i did not had to go to the DMV and make the looong line. In 5 mins my sticker was pay

Date of experience: February 8, 2017
Mariselle S.
0 reviews
0 helpful votes
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Painless!
February 7, 2017

Painless!

Date of experience: February 7, 2017
William P.
0 reviews
0 helpful votes
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NO issues and easy
February 7, 2017

NO issues and easy

Date of experience: February 7, 2017
Myles D.
0 reviews
0 helpful votes
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Cool
February 7, 2017

Cool

Date of experience: February 7, 2017
simon m.
0 reviews
0 helpful votes
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So far so good
February 7, 2017

So far so good

Date of experience: February 7, 2017
DUSTIN M.
0 reviews
0 helpful votes
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Can't read the numbers on the top right above the 2/18

Date of experience: February 7, 2017
Florida
2 reviews
0 helpful votes
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AWESOME
February 7, 2017

This was so convenient. I just did not have the time after working hours or on the weekends to do in person. To just be able to go online and put in the information, was so quick and easy. The time in which I received it was good. They send you a receipt with the your decal to keep until your original comes in the mail, which is also very convenient. Thank you so much. Just wonderful.

Date of experience: February 7, 2017
ETAGS I. — eTags Rep
over a year old

Hi Andrea, thank you for taking the time to leave this feedback. We can certainly relate to not being able to make it in to the DMV yet still needing immediate proof of renewal. We are very happy that we were able to provide you a service of value. The eTags team looks forward to assisting you with future vehicle registration renewals should you be in need again of the additional services we provide. Drive safe and have a great 2017!

Florida
1 review
0 helpful votes
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It was ok but...
February 7, 2017

Im giving you a 2 because you didnt tell me the price was an added 19.99 attached to the price as advertised. You charged me more than I could afford and messed up my budget and account. You need to be more honest about the cost of purchasing tags on this website. Please be mindful people like me exist. We cant afford to see a price only to find out you take more. Thats completely unacceptable.

Date of experience: February 6, 2017
ETAGS I. — eTags Rep
over a year old

Hi Vince, we apologize that the use of our service caused you financial hardship. While we do disclose our service fee and the order process both before and after and order is placed, your satisfaction is of utmost important to us. Please feel free to call or email or support team for assistance with these concerns.

Cristina J.
0 reviews
0 helpful votes
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Easy
February 6, 2017

Easy

Date of experience: February 6, 2017