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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
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Can't read the numbers on the top right above the 2/18
This was so convenient. I just did not have the time after working hours or on the weekends to do in person. To just be able to go online and put in the information, was so quick and easy. The time in which I received it was good. They send you a receipt with the your decal to keep until your original comes in the mail, which is also very convenient. Thank you so much. Just wonderful.
Im giving you a 2 because you didnt tell me the price was an added 19.99 attached to the price as advertised. You charged me more than I could afford and messed up my budget and account. You need to be more honest about the cost of purchasing tags on this website. Please be mindful people like me exist. We cant afford to see a price only to find out you take more. Thats completely unacceptable.
Hi Vince, we apologize that the use of our service caused you financial hardship. While we do disclose our service fee and the order process both before and after and order is placed, your satisfaction is of utmost important to us. Please feel free to call or email or support team for assistance with these concerns.
Easy
On line processing was super easy and super fast. I highly recommend!
This is the only option I could come up with for ordering registrations online. The fees are very expensive. Way to rip us off ETags! Better than standing in line at the DMV and it came fast so... you get a 3
Hi Micheal, thank you for your feedback. We are certainly not trying to rip anyone off. Our fees are set in accordance with the cost of operation which includes processing, shipping, and staffing a full support team. We understand though that it can be out of budget for many people which is why in person renewal is always available and always cheaper. Thanks again for your feedback and have a great 2017!
I'm sorry to say my experience with this website was not very pleasant. It was upsetting to realize that I was being charged $29.40 just for using the website. Fortunately, I complained and was refunded $19.50. My taxes were supposed to be $36.10, but the total came to $65.50. I would say this is a scam.
Hi Daisy, thank you for your feedback and we are glad to hear you were helped by a customer service representative already. Our service fees are disclosed both before and after and order is placed but we apologize if that information was unclear to you. If you have another other questions or concerns, please do not hesitate to contact us again.
This process is very easy and fast. I am very happy with this service.
I'd like to know the total cost before providing payment. This does not make sense to me. Not to mention, paying another company to process state articles is not ideal. I am unhappy with this process. Internet is supposed to save everyone in the end. All it did this time was take more time and cost more money. I'll be handling this in a different manner moving forward.
Paid for rush delivery already talked to customer service who just tells me to keep waiting. Sorry but paying for tush delivery didn't do anything. This is a scam. Its not worth the money. I'm supposed to keep waiting for something to magically appear. Sorry but I want a refund. Not happy with service at all. Company can research my situation using my name. I'll be reporting to the BBB. Shouldn't have to call to get something that was ordered.
Glenn Bowlsby
Hi Glenn, we apologize that you did not receive your tags in the expected time frame and that you customer support agent did not provide additional assistance with this. Using the name you provided, we were able to find a matching order and we will have one of our team members contact you to assure that this is resolved as soon as possible.
Beats sitting at the DMV for hours. Paid online and received just a few days later. Received thev registration via email just two days later and the sticker two days after.
Best online service. I will never step foot in a MVA for tags. It was a dream come true. I never thought it would be this easy.
Easy peasy
Too expnsive
Quick and easy
Awesome... Great time saver.
Extra fees are way too high.
Wow I'm impressed I surely continue to do my tags from here it is as and convenient didn't have to stand in line awesome
From the time I submitted my request for renewel tags and receiving them, it was fast! About 5- days time. Couldn't ask for better service.
Hi Ronald, we are very glad to hear that you found the speed of service agreeable. We will continue to work to improve both the speed and value of the services we provide. Take care and drive safely.
It was good but the service fee was ridiculous. I should have just used the form from FDOT and mailed it.
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole


Hi Andrea, thank you for taking the time to leave this feedback. We can certainly relate to not being able to make it in to the DMV yet still needing immediate proof of renewal. We are very happy that we were able to provide you a service of value. The eTags team looks forward to assisting you with future vehicle registration renewals should you be in need again of the additional services we provide. Drive safe and have a great 2017!