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eTags

4.5

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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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213,408 reviews

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DUSTIN M.
0 reviews
0 helpful votes
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Can't read the numbers on the top right above the 2/18

Date of experience: February 7, 2017
Florida
2 reviews
0 helpful votes
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AWESOME
February 7, 2017

This was so convenient. I just did not have the time after working hours or on the weekends to do in person. To just be able to go online and put in the information, was so quick and easy. The time in which I received it was good. They send you a receipt with the your decal to keep until your original comes in the mail, which is also very convenient. Thank you so much. Just wonderful.

Date of experience: February 7, 2017
ETAGS I. — eTags Rep
over a year old

Hi Andrea, thank you for taking the time to leave this feedback. We can certainly relate to not being able to make it in to the DMV yet still needing immediate proof of renewal. We are very happy that we were able to provide you a service of value. The eTags team looks forward to assisting you with future vehicle registration renewals should you be in need again of the additional services we provide. Drive safe and have a great 2017!

Florida
1 review
0 helpful votes
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It was ok but...
February 7, 2017

Im giving you a 2 because you didnt tell me the price was an added 19.99 attached to the price as advertised. You charged me more than I could afford and messed up my budget and account. You need to be more honest about the cost of purchasing tags on this website. Please be mindful people like me exist. We cant afford to see a price only to find out you take more. Thats completely unacceptable.

Date of experience: February 6, 2017
ETAGS I. — eTags Rep
over a year old

Hi Vince, we apologize that the use of our service caused you financial hardship. While we do disclose our service fee and the order process both before and after and order is placed, your satisfaction is of utmost important to us. Please feel free to call or email or support team for assistance with these concerns.

Cristina J.
0 reviews
0 helpful votes
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Easy
February 6, 2017

Easy

Date of experience: February 6, 2017
Phil V.
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On line processing was super easy and super fast
February 6, 2017

On line processing was super easy and super fast. I highly recommend!

Date of experience: February 6, 2017
Florida
1 review
0 helpful votes
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High fees!
February 7, 2017

This is the only option I could come up with for ordering registrations online. The fees are very expensive. Way to rip us off ETags! Better than standing in line at the DMV and it came fast so... you get a 3

Date of experience: February 6, 2017
ETAGS I. — eTags Rep
over a year old

Hi Micheal, thank you for your feedback. We are certainly not trying to rip anyone off. Our fees are set in accordance with the cost of operation which includes processing, shipping, and staffing a full support team. We understand though that it can be out of budget for many people which is why in person renewal is always available and always cheaper. Thanks again for your feedback and have a great 2017!

Florida
1 review
1 helpful vote
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Outrageous!
February 6, 2017

I'm sorry to say my experience with this website was not very pleasant. It was upsetting to realize that I was being charged $29.40 just for using the website. Fortunately, I complained and was refunded $19.50. My taxes were supposed to be $36.10, but the total came to $65.50. I would say this is a scam.

Date of experience: February 6, 2017
ETAGS I. — eTags Rep
over a year old

Hi Daisy, thank you for your feedback and we are glad to hear you were helped by a customer service representative already. Our service fees are disclosed both before and after and order is placed but we apologize if that information was unclear to you. If you have another other questions or concerns, please do not hesitate to contact us again.

Amalia V.
0 reviews
0 helpful votes
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This process is very easy and fast
February 6, 2017

This process is very easy and fast. I am very happy with this service.

Date of experience: February 6, 2017
Kellie M.
0 reviews
0 helpful votes
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I'd like to know the total cost before providing payment. This does not make sense to me. Not to mention, paying another company to process state articles is not ideal. I am unhappy with this process. Internet is supposed to save everyone in the end. All it did this time was take more time and cost more money. I'll be handling this in a different manner moving forward.

Date of experience: February 6, 2017
Georgia
1 review
0 helpful votes
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Never received tags.
February 6, 2017

Paid for rush delivery already talked to customer service who just tells me to keep waiting. Sorry but paying for tush delivery didn't do anything. This is a scam. Its not worth the money. I'm supposed to keep waiting for something to magically appear. Sorry but I want a refund. Not happy with service at all. Company can research my situation using my name. I'll be reporting to the BBB. Shouldn't have to call to get something that was ordered.

Glenn Bowlsby

Date of experience: February 6, 2017
ETAGS I. — eTags Rep
over a year old

Hi Glenn, we apologize that you did not receive your tags in the expected time frame and that you customer support agent did not provide additional assistance with this. Using the name you provided, we were able to find a matching order and we will have one of our team members contact you to assure that this is resolved as soon as possible.

Florida
1 review
0 helpful votes
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Quick and Painless
February 6, 2017

Beats sitting at the DMV for hours. Paid online and received just a few days later. Received thev registration via email just two days later and the sticker two days after.

Date of experience: February 5, 2017
Pennsylvania
1 review
0 helpful votes
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Best online service ever
February 6, 2017

Best online service. I will never step foot in a MVA for tags. It was a dream come true. I never thought it would be this easy.

Date of experience: February 5, 2017
Frederick D.
0 reviews
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Easy peasy
February 5, 2017

Easy peasy

Date of experience: February 5, 2017
Patrick C.
0 reviews
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Too expnsive
February 5, 2017

Too expnsive

Date of experience: February 5, 2017
Alisa S.
0 reviews
0 helpful votes
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Quick and easy
February 5, 2017

Quick and easy

Date of experience: February 4, 2017
Christopher W.
0 reviews
0 helpful votes
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Awesome...
February 4, 2017

Awesome... Great time saver.

Date of experience: February 4, 2017
edward w.
0 reviews
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Extra fees are way too high
February 4, 2017

Extra fees are way too high.

Date of experience: February 4, 2017
Calixte F.
0 reviews
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Wow I'm impressed I surely continue to do my tags from here it is as and convenient didn't have to stand in line awesome

Date of experience: February 4, 2017
California
1 review
0 helpful votes
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Great!
February 5, 2017

From the time I submitted my request for renewel tags and receiving them, it was fast! About 5- days time. Couldn't ask for better service.

Date of experience: February 4, 2017
ETAGS I. — eTags Rep
over a year old

Hi Ronald, we are very glad to hear that you found the speed of service agreeable. We will continue to work to improve both the speed and value of the services we provide. Take care and drive safely.

William S.
0 reviews
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It was good but the service fee was ridiculous
February 4, 2017

It was good but the service fee was ridiculous. I should have just used the form from FDOT and mailed it.

Date of experience: February 4, 2017