Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eTags

eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


+96
See all photos
How would you rate eTags?
grey stargrey stargrey stargrey stargrey star

eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

Instant Feedback

213,408 reviews

We monitor reviews for authenticity

Danielle L.
0 reviews
0 helpful votes
Follow Danielle L.
Unfollow Danielle L.
Share Review
Report Review

Quick and helpful
March 9, 2017

Quick and helpful

Date of experience: March 9, 2017
Robert M.
0 reviews
0 helpful votes
Follow Robert M.
Unfollow Robert M.
Share Review
Report Review

Why do you force people to pay for eTags, some people don't need this.

Date of experience: March 8, 2017
Charles S.
0 reviews
0 helpful votes
Follow Charles S.
Unfollow Charles S.
Share Review
Report Review

Great...
March 8, 2017

Great... easy to use

Date of experience: March 7, 2017
PH W.
0 reviews
0 helpful votes
Follow PH W.
Unfollow PH W.
Share Review
Report Review

I lost my letter from you and it was great being able to renew this way.

Date of experience: March 7, 2017
Florida
1 review
0 helpful votes
Follow Daniel W.
Unfollow Daniel W.
Share Review
Report Review

Great!
March 8, 2017

I really liked how easy it was to use this service. The system was fast and easy. I received my tag quickly.

Date of experience: March 7, 2017
Steve F.
0 reviews
0 helpful votes
Follow Steve F.
Unfollow Steve F.
Share Review
Report Review

Quick and easy service
March 7, 2017

Quick and easy service.

Date of experience: March 6, 2017
Maryland
1 review
0 helpful votes
Follow Jay C.
Unfollow Jay C.
Share Review
Report Review

Quick and Easy
March 7, 2017

I am pleased with how easy it was to renew my tags and how quickly they registration arrived. I would highly recommend this company/service to anyone.

Date of experience: March 6, 2017
Washington
1 review
0 helpful votes
Follow Bob H.
Unfollow Bob H.
Share Review
Report Review

VehiclesI am 83 years old and on social security, I have been renewing my truck and trailers on line for many years, I thought I was ordering from Fla Dept of motor viehicles, I was totally shocked when I saw a total of $129.25 instead of $57.95, I was mislead, can I cancel? That is a lot of money to me?

Date of experience: March 6, 2017
ETAGS I. — eTags Rep
over a year old

Hi Bob, thank you for reaching out and we apologize for any confusion you experienced with the online renewal process. We certainly do not want the use of our service to cause you any financial hardship. Please reach out to our Customer Service Department by phone or email or reply here with your order ID or plate number as soon as possible and we will be sure to see what we can do to help.

Maryna S.
0 reviews
0 helpful votes
Follow Maryna S.
Unfollow Maryna S.
Share Review
Report Review

Very easy service
March 5, 2017

Very easy service. Less than 5 mins online than spend all day in line in dmv

Date of experience: March 5, 2017
Walter M.
0 reviews
0 helpful votes
Follow Walter M.
Unfollow Walter M.
Share Review
Report Review

I need to talk to my state senator about the charges for online renewal they are excessive for something you would have to do anyway.

Date of experience: March 4, 2017
gilbert H.
0 reviews
0 helpful votes
Follow gilbert H.
Unfollow gilbert H.
Share Review
Report Review

Excel;lent
March 4, 2017

Excel;lent

Date of experience: March 3, 2017
ANABEL m.
0 reviews
0 helpful votes
Follow ANABEL m.
Unfollow ANABEL m.
Share Review
Report Review

NO LINES AT THE DMV!
March 3, 2017

NO LINES AT THE DMV! PERFECT!

Date of experience: March 3, 2017
California
1 review
0 helpful votes
Follow Dillan M.
Unfollow Dillan M.
Share Review
Report Review

Quick, fast service
March 4, 2017

Awesome quick service, everything was great but the fee. But it is all good. I still appreciate it. Thanks!

Date of experience: March 3, 2017
Florida
1 review
0 helpful votes
Follow Makamae a.
Unfollow Makamae a.
Share Review
Report Review

Rip off
March 3, 2017

Got charged 65.50 like most people that I now see are getting charged after this happened to me. Emailed this company when I realized after it was "processed" that my price was doubled. They say their fees are displayed before and after submitting your information... but it's not. Unless you really wanna search and look around for it. It's very misleading. Account manager emailed me back saying he couldn't do anything because it was too late but he could refund me the majority of the fees. $14.95. Not cool when everyone is getting their full service fee refund of $19.95. So I had to sit on hold forever just to get through to an agent who would kindly refund me the whole service fee amount. With that being said, never doing this again. If the service fee is a standard fee by your website then it's shouldn't be a problem to display that CLEARLY before we submit. Not AFTER and when it's already too late.

Date of experience: March 3, 2017
Andrea P.
0 reviews
0 helpful votes
Follow Andrea P.
Unfollow Andrea P.
Share Review
Report Review

Convenient but shouldn't be a fee!
March 3, 2017

Convenient but shouldn't be a fee!

Date of experience: March 2, 2017
Alfredo L.
0 reviews
0 helpful votes
Follow Alfredo L.
Unfollow Alfredo L.
Share Review
Report Review

Thank you
March 2, 2017

Thank you

Date of experience: March 2, 2017
Jay G.
0 reviews
0 helpful votes
Follow Jay G.
Unfollow Jay G.
Share Review
Report Review

Why or why must you ask so many questions on info you already have? If you send me a bill via mail then why must I input all of my personal info that you already have?

Date of experience: March 2, 2017
New Jersey
2 reviews
0 helpful votes
Follow Evelyn B.
Unfollow Evelyn B.
Share Review
Report Review

Awesome Services
March 2, 2017

Kudos on delivery of execellent services. I was amazed on how fast it took for my tags to arrive at my home and intact. Agsin very awesome services snd a extra kudos on the easy navigation of your site.

Date of experience: March 1, 2017
ETAGS I. — eTags Rep
over a year old

Hi Evelyne, thanks for the kudos. We are very glad to hear that you found the speed of service valuable and that you liked the website. We will definitely pass on the compliments to our website Designers and Developers. Wishing you the best throughout 2017 and beyond. Thanks again.

New Jersey
2 reviews
0 helpful votes
Follow LUCINDA Z.
Unfollow LUCINDA Z.
Share Review
Report Review

Wow
March 2, 2017

Can't believe how fast the process was. Better than going to the DMV and staying there all day...

Date of experience: March 1, 2017
Arkansas
1 review
0 helpful votes
Follow Giselle I.
Unfollow Giselle I.
Share Review
Report Review

Fast
March 1, 2017

When I found this site to purchase my tags I paid for quick delivery and I got my e-tags within 2 days of purchase

Date of experience: March 1, 2017