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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
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I was surprised by the "e-tag" surcharge I had to pay. This service was convenient but I fail to understand that $29.00 is a justifiable cost incurred in using the on-line registration and payment.
Fantastic process, easy and far better than a visit to DMV. The fee is a little steep but the time savings is worth it.
Awesome Jesse was the best! We will be customers for life!
So far so good..
I believe we owe late payment also.p
Two issues I had:
- The DMV stated I had two parking tickets to pay for before I can get my registration renewed.
- I paid for my tickets via the LA city parking site
- The DMV website didn't recognized I paid for it - I called them, waited forever, couldn't get anyone on the phone
- eTAGS however had the most up to date info. They were able to recognize that I paid my tickets already so they were able to charge me the correct amount for registration.
- It took less than 10 minutes and it was so easy. I cannot recommend a company better enough.
Hi Linda, we are humbled by your kind words and recommendations. The state DMV can be frustrating and employees there do their best to get the job done but we are glad that you found the alternative online renewal pption we provide of value. Thank you for your feedback. Take care and Drive Safely.
The service was very good and fast. I am really very satisfied!. And I have not more words to say. Great.!
It was so quick and easy.
This was soooo easy!
You make the process very easy.
An easy process to follow - more expensive than going to Express DMV
However!
Very good saved me a lot of time.
I know that your company needs to charge money. But the DMV should offset this fee as you are helping rid their offices of their huge mess.
Thanks for your support great service
I was very pleased.
So far so perfect
Fast, easy, and I don't have to leave home.
Except for the unexpected extra charges, the experience was fine. Also did not receive a copy of the registration with my first registration (I registered two tags).
Awesome and super fast!
Thanks! Great service.
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole


Hi Robert, thank you for your feedback. We will continue to work to provide a service of value to you and other customers and see how we can improve along the way.