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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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213,408 reviews

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California
1 review
0 helpful votes
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I was surprised by the "e-tag" surcharge I had to pay. This service was convenient but I fail to understand that $29.00 is a justifiable cost incurred in using the on-line registration and payment.

Date of experience: March 19, 2017
California
2 reviews
0 helpful votes
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Fantastic process, easy and far better than a visit to DMV. The fee is a little steep but the time savings is worth it.

Date of experience: March 19, 2017
ETAGS I. — eTags Rep
over a year old

Hi Robert, thank you for your feedback. We will continue to work to provide a service of value to you and other customers and see how we can improve along the way.

debra l.
0 reviews
0 helpful votes
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Awesome Jesse was the best!
March 19, 2017

Awesome Jesse was the best! We will be customers for life!

Date of experience: March 19, 2017
Marcos C.
0 reviews
0 helpful votes
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So far so good..
March 19, 2017

So far so good..

Date of experience: March 19, 2017
Fred C.
0 reviews
0 helpful votes
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I believe we owe late payment also.p
March 18, 2017

I believe we owe late payment also.p

Date of experience: March 17, 2017
Colorado
1 review
0 helpful votes
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Two issues I had:
- The DMV stated I had two parking tickets to pay for before I can get my registration renewed.
- I paid for my tickets via the LA city parking site
- The DMV website didn't recognized I paid for it - I called them, waited forever, couldn't get anyone on the phone
- eTAGS however had the most up to date info. They were able to recognize that I paid my tickets already so they were able to charge me the correct amount for registration.
- It took less than 10 minutes and it was so easy. I cannot recommend a company better enough.

Date of experience: March 17, 2017
ETAGS I. — eTags Rep
over a year old

Hi Linda, we are humbled by your kind words and recommendations. The state DMV can be frustrating and employees there do their best to get the job done but we are glad that you found the alternative online renewal pption we provide of value. Thank you for your feedback. Take care and Drive Safely.

New Jersey
1 review
0 helpful votes
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Fast service
March 17, 2017

The service was very good and fast. I am really very satisfied!. And I have not more words to say. Great.!

Date of experience: March 16, 2017
APRIL B.
0 reviews
0 helpful votes
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It was so quick and easy
March 16, 2017

It was so quick and easy.

Date of experience: March 16, 2017
Beverly H.
0 reviews
0 helpful votes
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This was soooo easy!
March 15, 2017

This was soooo easy!

Date of experience: March 15, 2017
Earl T.
0 reviews
0 helpful votes
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You make the process very easy
March 15, 2017

You make the process very easy.

Date of experience: March 15, 2017
patricia o.
0 reviews
0 helpful votes
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An easy process to follow
March 15, 2017

An easy process to follow - more expensive than going to Express DMV
However!

Date of experience: March 15, 2017
ignacio p.
0 reviews
0 helpful votes
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Very good saved me a lot of time
March 15, 2017

Very good saved me a lot of time.

Date of experience: March 15, 2017
peter c.
0 reviews
0 helpful votes
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I know that your company needs to charge money
March 14, 2017

I know that your company needs to charge money. But the DMV should offset this fee as you are helping rid their offices of their huge mess.

Date of experience: March 14, 2017
Delron S.
0 reviews
0 helpful votes
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Thanks for your support great service
March 13, 2017

Thanks for your support great service

Date of experience: March 12, 2017
Jackie L.
0 reviews
0 helpful votes
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I was very pleased
March 12, 2017

I was very pleased.

Date of experience: March 12, 2017
Dianannette W.
0 reviews
0 helpful votes
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So far so perfect
March 11, 2017

So far so perfect

Date of experience: March 11, 2017
Wade W.
0 reviews
0 helpful votes
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Fast, easy, and I don't have to leave home
March 10, 2017

Fast, easy, and I don't have to leave home.

Date of experience: March 10, 2017
Mary C.
0 reviews
0 helpful votes
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Except for the unexpected extra charges, the experience was fine. Also did not receive a copy of the registration with my first registration (I registered two tags).

Date of experience: March 9, 2017
Tony X.
4 reviews
0 helpful votes
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Awesome and super fast!
March 10, 2017

Awesome and super fast!

Date of experience: March 9, 2017
DION A.
0 reviews
0 helpful votes
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Thanks!
March 9, 2017

Thanks! Great service.

Date of experience: March 9, 2017