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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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Ritchie S.
0 reviews
0 helpful votes
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Very Fast and Easy
March 27, 2017

Very Fast and Easy. Thank you

Date of experience: March 26, 2017
Victor E.
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$9.09 convenience fee is ridiculous so that the DMV gets its money at my expense. $29.00 for my convenience is expensive, fortunately I can afford it.

Date of experience: March 26, 2017
California
1 review
0 helpful votes
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Awesome time response
March 27, 2017

This was very convenient and fast timing for someone while works and don't have time to go to the Dmv, will use this again in thevery futre.

Date of experience: March 26, 2017
ETAGS I. — eTags Rep
over a year old

Hi Thelma, thank you for your feedback. We are very glad to hear that you found eTags registration renewal service of value to you with your busy schedule. We look forward to serving you in the future.

Florida
1 review
0 helpful votes
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DECEPTIVE!
March 26, 2017

I actually didn't even realize this was not the DMV site until I saw they charge me $65 for a $29 tag renewal! Wondering if this is even legit... tag expires TODAY... still not here, but they sure charged my credit card quickly! Crazy fees that the REAL DMV SITE does not charge for the same service! SCAM!

Date of experience: March 26, 2017
ETAGS I. — eTags Rep
over a year old

Hi Judy, we apologize for the confusion you experienced with the online renewal process. We do disclose that we are not the DMV and we itemize out fees both before and after an order is placed but our customer service team is available by phone or email should you questions or additional concerns we can address.

Alejandro P.
0 reviews
0 helpful votes
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Everything is fine just the renewal fees for a motorcicle too high very spencil.

Date of experience: March 25, 2017
JOSH L.
0 reviews
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I was confused about the charges because I thought I was dealing with the DMV. If I knew I would have saved the $34 and done it through the DMV. ETags was the first listing and was worded so I thought it was the DMV and just figured they were trying to take more of my hard earned money. That being said, it was very easy and I got my registration in 2 days.

Date of experience: March 25, 2017
Walter F.
0 reviews
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Easy to do
March 24, 2017

Easy to do

Date of experience: March 24, 2017
Norma T.
0 reviews
0 helpful votes
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Excellent
March 24, 2017

Excellent

Date of experience: March 24, 2017
david p.
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Easy as pie
March 24, 2017

Easy as pie

Date of experience: March 24, 2017
gloria r.
0 reviews
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Great and easy,love it
March 24, 2017

Great and easy,love it

Date of experience: March 23, 2017
Rita M.
0 reviews
0 helpful votes
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ExcellentThis is a great deal, I will use again. Thank you.

Date of experience: March 23, 2017
California
1 review
0 helpful votes
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Awesome!
March 24, 2017

I etags a five star! Only took four days to get my tags. Order was place on a Tuesday. Received my tags on Saturday. Very impressed with the service. Would highly recommend etags to family and friends. Will use etags again next year and every year after.

Date of experience: March 23, 2017
ETAGS I. — eTags Rep
over a year old

Hi Janice, thank you for your feedback. We are very glad to hear that you found the speed of service valuable. We are also very glad to hear that you would recommend us to friends and family. We look forward to serving you and your friends and family in the future. Take Care and Drive Safely.

K T.
0 reviews
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$19.95 to process online?
March 22, 2017

$19.95 to process online? That's absurd! And another $2.00 to pay with a credit card.

Date of experience: March 22, 2017
Suzan M.
0 reviews
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IT WAS FASTER THEN PREVIOUS YEARS!
March 22, 2017

IT WAS FASTER THEN PREVIOUS YEARS!

Date of experience: March 22, 2017
Nicholas S.
0 reviews
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Quick, Easy, Fast
March 22, 2017

Quick, Easy, Fast. Thanks

Date of experience: March 22, 2017
Marcos C.
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Quick n easy
March 21, 2017

Quick n easy.
Done and done

Date of experience: March 21, 2017
Zane O.
0 reviews
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Simple, fee is expensive, but right to the point

Date of experience: March 21, 2017
Florida
1 review
0 helpful votes
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So when enter the information to renew your tag, they give an estimate. When I entered my details it was showing around $49. I entered the payment details and got confirmation. The email confirmation I got said $29.40 with this little note - that says "Estimate State Taxes". So a day later I check my credit card, it is showing $65 charged. Yeap, that is how they get their money! Buyer beware.

Date of experience: March 20, 2017
ETAGS I. — eTags Rep
over a year old

Hi Scott, we are sorry to hear that you have not had a satisfactory experience. As you mentioned, we do disclose our fees and that the registration fee is a separate charge. The registration fee in Florida varies based on the vehicles weight among other things. If the resource we provide on the website to help you estimate your registration fees was unclear to you, we apologize about that. We would love the opportunity to see how we can best resolve your concerns. Please call or email us directly at your earliest convenience.

Lillian L.
0 reviews
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The process is simple
March 20, 2017

The process is simple. Appreciate it! Thanks!

Date of experience: March 20, 2017
William g.
0 reviews
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Quick comment
March 20, 2017

Quick comment

Date of experience: March 19, 2017