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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
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So far so good. I'll know more when my tag renewal stickers arrive.
Update: sticker arrived in time, I put it on the rear tag, registration in the glovebox, done.
First time trying your service
I have not gotten my tags yet
X
If I knew it would cost 36.00 dollars to do it this way I would have stood in line thanks for nothing
I love that it is easy and efficient!
Ordered my tags on the 14th, and got confirmation that my order had been shipped on the 20th. Today is the 3rd and I still don't have my tags, and now I'm driving around with expired tags. Not happy! And of course I've been on hold with the customer support line for at least 30 minutes. I'll definitely never use this again.
Hi Same, we apologize for the delay in the receipt of your tags. Prompt delivery of your tags is important and we want to make sure this is nothing amiss with the shipping address or delivery attempts by USPS. If you have not already spoken with a customer service representative, please email us and we will have someone investigate this as soon as possible.
I accidentally got to this site and kept thinking something is wrong... but I used them anyway and paid 30$ MORE than if I would have went onto the site that I MEANT to get to in the first place! They purposely make their site almost the same name as the legitimate one, so if you mess up one stroke, you PAY for it! Do NOT use! Ripoffs!
Hi Jeanette, we apologize that you have had an unsatisfactory experience. However, our website is specifically designed to be different and more user friendly than a government website and we disclose that we are not owned or operated by any government agency. Unfortunately, our website cannot determine that you intended to place your order elsewhere and your renewal was processed because the order was completed on our website where all of our fees are disclosed. We invite you to contact our customer service team by phone or email where they will be able to assist you with any additional questions or concerns you may have.
Great
Good and easy to follow
Easy
Nice but why the $29.00 fee? Why isn't it optional?
I couldn't figure out how to not pay the $29 fee when I didn't want that service. Gave up and paid it.
Too many "convenience" fees.
Pretty Quick to do on line
It has taken a long time
So far so easy, we'll see how fast I receive them!
Good user interface
Very Fast and Easy. Thank you
$9.09 convenience fee is ridiculous so that the DMV gets its money at my expense. $29.00 for my convenience is expensive, fortunately I can afford it.
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole


Hi Charles, thanks for your feedback. We do disclose our service fees on the website both before and after an order is placed but we apologize if that information was unclear to you. We invite you to call or email our customer service team so that they may find the best way to assist you with your concerns.