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eTags

4.5

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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
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shipping
129
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Phill P.
0 reviews
0 helpful votes
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So far so good
April 6, 2017

So far so good. I'll know more when my tag renewal stickers arrive.
Update: sticker arrived in time, I put it on the rear tag, registration in the glovebox, done.

Date of experience: April 6, 2017
Heidi W.
0 reviews
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First time trying your service
April 6, 2017

First time trying your service

Date of experience: April 5, 2017
Sequoia T.
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I have not gotten my tags yet
April 5, 2017

I have not gotten my tags yet

Date of experience: April 5, 2017
CONLEY D.
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X
April 5, 2017

X

Date of experience: April 4, 2017
Colorado
1 review
0 helpful votes
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If I knew it would cost 36.00 dollars to do it this way I would have stood in line thanks for nothing

Date of experience: April 4, 2017
ETAGS I. — eTags Rep
over a year old

Hi Charles, thanks for your feedback. We do disclose our service fees on the website both before and after an order is placed but we apologize if that information was unclear to you. We invite you to call or email our customer service team so that they may find the best way to assist you with your concerns.

Janin A.
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I love that it is easy and efficient!
April 4, 2017

I love that it is easy and efficient!

Date of experience: April 4, 2017
Kansas
1 review
0 helpful votes
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Waiting...
April 4, 2017

Ordered my tags on the 14th, and got confirmation that my order had been shipped on the 20th. Today is the 3rd and I still don't have my tags, and now I'm driving around with expired tags. Not happy! And of course I've been on hold with the customer support line for at least 30 minutes. I'll definitely never use this again.

Date of experience: April 4, 2017
ETAGS I. — eTags Rep
over a year old

Hi Same, we apologize for the delay in the receipt of your tags. Prompt delivery of your tags is important and we want to make sure this is nothing amiss with the shipping address or delivery attempts by USPS. If you have not already spoken with a customer service representative, please email us and we will have someone investigate this as soon as possible.

Florida
1 review
0 helpful votes
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I accidentally got to this site and kept thinking something is wrong... but I used them anyway and paid 30$ MORE than if I would have went onto the site that I MEANT to get to in the first place! They purposely make their site almost the same name as the legitimate one, so if you mess up one stroke, you PAY for it! Do NOT use! Ripoffs!

Date of experience: April 2, 2017
ETAGS I. — eTags Rep
over a year old

Hi Jeanette, we apologize that you have had an unsatisfactory experience. However, our website is specifically designed to be different and more user friendly than a government website and we disclose that we are not owned or operated by any government agency. Unfortunately, our website cannot determine that you intended to place your order elsewhere and your renewal was processed because the order was completed on our website where all of our fees are disclosed. We invite you to contact our customer service team by phone or email where they will be able to assist you with any additional questions or concerns you may have.

Robert H.
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Great
April 1, 2017

Great

Date of experience: April 1, 2017
Mary A.
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Good and easy to follow
March 31, 2017

Good and easy to follow

Date of experience: March 31, 2017
Judi L.
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Easy
March 31, 2017

Easy

Date of experience: March 31, 2017
Donald K.
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Nice but why the $29.00 fee?
March 31, 2017

Nice but why the $29.00 fee? Why isn't it optional?

Date of experience: March 31, 2017
Shirley S.
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I couldn't figure out how to not pay the $29 fee when I didn't want that service. Gave up and paid it.

Date of experience: March 30, 2017
Jon L.
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Too many "convenience" fees
March 30, 2017

Too many "convenience" fees.

Date of experience: March 30, 2017
Shawn Q.
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Pretty Quick to do on line
March 30, 2017

Pretty Quick to do on line

Date of experience: March 30, 2017
Walter S.
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It has taken a long time
March 29, 2017

It has taken a long time

Date of experience: March 29, 2017
Don O.
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So far so easy, we'll see how fast I receive them!

Date of experience: March 29, 2017
Stephanie D.
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Good user interface
March 27, 2017

Good user interface

Date of experience: March 27, 2017
Ritchie S.
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Very Fast and Easy
March 27, 2017

Very Fast and Easy. Thank you

Date of experience: March 26, 2017
Victor E.
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$9.09 convenience fee is ridiculous so that the DMV gets its money at my expense. $29.00 for my convenience is expensive, fortunately I can afford it.

Date of experience: March 26, 2017