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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
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Very satisfied with the efficiency.
THIS EASY AND FAST
Safe and fast.
Great!
The final price charged to my credit card was way above the original price due to too many additional charges
Ease of online services
Great
Email said order was canceled but received
Very nice...
Excellent App- very easy.
Handy, but priced beyond what I would spend if given another opportunity.
So far grate, frist time renew online
Need to give the customer a final cost for the tag when placing the order. I was shocked that a $40 payment turned into $79.00. If I had known, I would of purchased it from the DMV.
Thank you for saving me from standing in line!
It was so much easier to renew the registration online. Quick and accurate service. Thank you. Very easy to navigate through the website. Excellent update communication both ways via text messages and via email.
All good
I went on line to order my Registration and it cost me $102.00. Then for some reason, I got another charge for $123 from E-tag which is $21 more than the other. Why would you charge the $21 more than the other place I ordered from. Did not realize I ordered from two places AND it took both amounts out of my checking acct causing an overdraft. I was NOT happy. Took three days to credit my $ back and guess which one got credited... Yup, the $102, Think I will pass next year going thru ETag. Why pay extra when I can go thru the State website and get it cheaper.
Hi Lynn, we are sorry to hear that you have had an unsatisfactory experience. You would have only been charged by us twice if you had two orders for two different vehicles with us. Any duplicate charge for one vehicle would have been from another private or state agency. While we only collect payment only once the renewal is complete, other agencies may collect payment first and then try to renew. When they cannot, they have to issue a refund at their discretion. If you have any other questions or need further assistance, please do not hesitate to contact us directly.
Clear and very easy to use.
Excellent
Easy to use. I received them quickly, took 6 days to receive!
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole


Hi Maria, thank you for your feedback. We are very glad to hear that you found eTags registration renewal service convenient and that the text and email updates were useful for you. We look forward to serving you in the future. All the best.