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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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213,408 reviews

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STUART K.
0 reviews
0 helpful votes
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Very satisfied with the efficiency
July 20, 2017

Very satisfied with the efficiency.

Date of experience: July 19, 2017
ROBERT C.
0 reviews
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THIS EASY AND FAST
July 19, 2017

THIS EASY AND FAST

Date of experience: July 19, 2017
MIHAIL L.
0 reviews
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Safe and fast
July 19, 2017

Safe and fast.

Date of experience: July 19, 2017
antonio m.
0 reviews
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Great!
July 19, 2017

Great!

Date of experience: July 19, 2017
Carlos B.
0 reviews
0 helpful votes
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The final price charged to my credit card was way above the original price due to too many additional charges

Date of experience: July 19, 2017
Antonio M.
3 reviews
0 helpful votes
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Ease of online services
July 19, 2017

Ease of online services

Date of experience: July 19, 2017
Miranda N.
0 reviews
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Great
July 19, 2017

Great

Date of experience: July 19, 2017
jeffrey e.
0 reviews
0 helpful votes
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Email said order was canceled but received
July 19, 2017

Email said order was canceled but received

Date of experience: July 19, 2017
Robin C.
0 reviews
0 helpful votes
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Very nice...
July 19, 2017

Very nice...

Date of experience: July 18, 2017
Teddy P.
0 reviews
0 helpful votes
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Excellent App
July 18, 2017

Excellent App- very easy.

Date of experience: July 18, 2017
Christopher K.
0 reviews
0 helpful votes
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Handy, but priced beyond what I would spend if given another opportunity.

Date of experience: July 18, 2017
Paul B.
0 reviews
0 helpful votes
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So far grate, frist time renew online
July 18, 2017

So far grate, frist time renew online

Date of experience: July 18, 2017
Calvin M.
0 reviews
0 helpful votes
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Need to give the customer a final cost for the tag when placing the order. I was shocked that a $40 payment turned into $79.00. If I had known, I would of purchased it from the DMV.

Date of experience: July 18, 2017
Lisa B.
0 reviews
0 helpful votes
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Thank you for saving me from standing in line!

Date of experience: July 18, 2017
Florida
1 review
0 helpful votes
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It was so much easier to renew the registration online. Quick and accurate service. Thank you. Very easy to navigate through the website. Excellent update communication both ways via text messages and via email.

Date of experience: July 18, 2017
ETAGS I. — eTags Rep
over a year old

Hi Maria, thank you for your feedback. We are very glad to hear that you found eTags registration renewal service convenient and that the text and email updates were useful for you. We look forward to serving you in the future. All the best.

LUIS A.
0 reviews
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All good
July 18, 2017

All good

Date of experience: July 18, 2017
Florida
2 reviews
1 helpful vote
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Too expensive
July 17, 2017

I went on line to order my Registration and it cost me $102.00. Then for some reason, I got another charge for $123 from E-tag which is $21 more than the other. Why would you charge the $21 more than the other place I ordered from. Did not realize I ordered from two places AND it took both amounts out of my checking acct causing an overdraft. I was NOT happy. Took three days to credit my $ back and guess which one got credited... Yup, the $102, Think I will pass next year going thru ETag. Why pay extra when I can go thru the State website and get it cheaper.

Date of experience: July 17, 2017
ETAGS I. — eTags Rep
over a year old

Hi Lynn, we are sorry to hear that you have had an unsatisfactory experience. You would have only been charged by us twice if you had two orders for two different vehicles with us. Any duplicate charge for one vehicle would have been from another private or state agency. While we only collect payment only once the renewal is complete, other agencies may collect payment first and then try to renew. When they cannot, they have to issue a refund at their discretion. If you have any other questions or need further assistance, please do not hesitate to contact us directly.

Richard K.
2 reviews
0 helpful votes
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Clear and very easy to use
July 17, 2017

Clear and very easy to use.

Date of experience: July 17, 2017
james d.
0 reviews
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Excellent
July 17, 2017

Excellent

Date of experience: July 17, 2017
Alecia E.
0 reviews
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Easy to use
July 17, 2017

Easy to use. I received them quickly, took 6 days to receive!

Date of experience: July 17, 2017