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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
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213,408 reviews

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Florida
1 review
0 helpful votes
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Expensive
July 17, 2017

It cost me $52 more to have you do it. Next time I'll do it myself. You need to give people a final price BEFORE they submit their order. You have a lot nerve charging that kind of money. LET THE BUYER BEWARE

Date of experience: July 17, 2017
ETAGS I. — eTags Rep
over a year old

Hi RJ, we apologize that you have had an unsatisfactory experience. The $52 is the total of the fees you agreed to before and after you completed your order. Your Florida registration is not included in that. Your satisfaction is important to us so please feel free to contact our support team by phone or email for assistance.

Florida
1 review
0 helpful votes
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Disappointment
July 17, 2017

Hassle free. However it would have been the same if I had renewed via the state's website The additional charges are outrageous from Etags. Did my additional cars renewal thru the state's websites and OMG what a saving. Received all the tags on the same day. Think before you click go thru the state's website "GoRenew.com" and save.

Date of experience: July 17, 2017
ETAGS I. — eTags Rep
over a year old

Hi Zenon, thanks for your feedback. We have quite a lot of work ahead of us if you can get same day delivery from the state but we are up for the challenge. We do charge additional fees for the services we provide which includes more than just fast processing (not fast enough apparently) and that includes providing a digital copy of the registration card by email among other things. However, we know that saving money is important so we do also recommend using the state website if you can. Thanks again. Take Care and Drive Safely.

SUSAN O.
0 reviews
0 helpful votes
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Very easy
July 17, 2017

Very easy - seemed to be quite a few "convenience fees" but my tags arrived at my home & I didn't have to wait in the tag office

Date of experience: July 17, 2017
KAREN B.
0 reviews
0 helpful votes
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Yes the process was simple but maybe i'm simple also. I believe the email said the tag renewal was $34. My credit card was billed $68. What, did I renew for two years? Just as easy to walk into Desoto Square tag office the next time. They have the simple process.

Date of experience: July 17, 2017
Scott D.
0 reviews
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Good
July 17, 2017

Good

Date of experience: July 17, 2017
JAMES S.
0 reviews
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Fast quick and easy
July 17, 2017

Fast quick and easy. No need to wait for 2 hours at the actually DMV

Date of experience: July 17, 2017
Denver S.
0 reviews
0 helpful votes
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I was surprised at how easy eTags.com to use
July 17, 2017

I was surprised at how easy eTags.com to use. I received my tags in five business day. I would use them again in the future.

Date of experience: July 16, 2017
Dennis D.
0 reviews
0 helpful votes
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It is somewhat complicated
July 17, 2017

It is somewhat complicated.

Date of experience: July 16, 2017
Douglas B.
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Fairly easy
July 17, 2017

Fairly easy.

Date of experience: July 16, 2017
Sally B.
0 reviews
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Next time I will sit and wait paying $34.00 more was way to much

Date of experience: July 16, 2017
Stephen D.
0 reviews
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Doesn't show the EXACT amount of what will be billed!

Date of experience: July 16, 2017
IVETTE O.
0 reviews
0 helpful votes
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Very fast i like
July 16, 2017

Very fast i like

Date of experience: July 16, 2017
ALEX W.
0 reviews
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The renewal email took me directly to what I needed with my information already completed and available. It took me less than two minutes from opening the email to complete the order.

Date of experience: July 16, 2017
Christopher G.
0 reviews
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Pretty easy so far lets hope it gets here before expiration

Date of experience: July 16, 2017
Cameron H.
0 reviews
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So easy
July 16, 2017

So easy. Thanks etags.

Date of experience: July 16, 2017
Jana T.
0 reviews
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Excellent Service!
July 16, 2017

Excellent Service!

Date of experience: July 16, 2017
Florida
1 review
0 helpful votes
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Best service ever
July 16, 2017

Fast, easy, efficient! The perfect solution for an errand no one wants to do. I don't think I would ever do it some other way!

Date of experience: July 15, 2017
Patricia A.
0 reviews
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Good
July 16, 2017

Good

Date of experience: July 15, 2017
California
1 review
0 helpful votes
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Fast shipping!
July 16, 2017

Hassle free! Except at first I could not get it to go through no matter what I did I kept putting in the last 3 digits of the VIN number and nothing! We have a Tahoe finally I decided to check under the type of vehicle section and ours was under Truck and Auto well then I saw one for trailer or vessel and decided to click that and it worked! I couldn't believe it that was a big hassle as I tried over 5 or 6 times to get it to go through! Other than that once that happened Everything went perfect! I don't know why the Tahoe is classified under a trailer offer vessel, I thought it would have been an auto or truck and good thing I tried Keying on to that! Me SMART COOKIE!

Date of experience: July 15, 2017
ETAGS I. — eTags Rep
over a year old

Hi Patricia, we would have to agree with you that a Tahoe should be classified as a Auto/Truck. That is defintiely something that is good to know and we will pass this information on to our website developers. Hopefully next time you only have to try once to get your order submitted. Thank you for your feedback, Patricia. Take Care and Drive Safely.

Alyssa Y.
0 reviews
0 helpful votes
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Etags is super expensive and offers unnecessary bonuses. I would just like to pay my renewal fee.

Date of experience: July 15, 2017