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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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213,408 reviews

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Florida
1 review
0 helpful votes
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Ripped off!
September 30, 2017

Ripped off. Fee outrageous. Will never use again!
Unfortunately the state gives you no other options to renew on line.

Date of experience: September 30, 2017
Florida
1 review
0 helpful votes
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Fast
October 1, 2017

Good the service was fast easy simple but wa very expensive and process was misleading about the cost

Date of experience: September 30, 2017
Georgia
1 review
0 helpful votes
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CONVENIENT
October 1, 2017

The price is high with all the added taxes and fees. It was convenient but noticed the tags were expiring in two weeks and didn't want to drive 35 minutes to stand in line. Probably would not do it this was except as an emergency.

Date of experience: September 30, 2017
LONNIE G.
0 reviews
0 helpful votes
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Great service
September 30, 2017

Great service. Also what do i do upon the death of my husband and put my name on all registrations? He passed on 3/25/17

Date of experience: September 30, 2017
Waneta S.
0 reviews
0 helpful votes
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I had not received the application for my tag renewal, that is why I went on line and renewed them. I received the new sticker earlier this week. Today, I received the application for two years where I have only paid for one year online. I called and talked with someone and she said next year I will receive another application for renewal. I hope it is for two years which they usually are when you don't order on line.
Thank you! Waneta Sackman

Date of experience: September 29, 2017
Spiridoula A.
0 reviews
0 helpful votes
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What an easy site!
September 30, 2017

What an easy site!

Date of experience: September 29, 2017
Patrick M.
2 reviews
0 helpful votes
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Easy to use the site
September 29, 2017

Easy to use the site

Date of experience: September 29, 2017
Florida
1 review
1 helpful vote
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BIGGEST RIP OFF! STAY WAY!
September 29, 2017

This site was "linked" to our renewal site for our tags to our vehicle.
No matter how you entered the info. You COULD NOT GET A TOTAL AMOUNT!
So, my husband was trying to renew the tags so I wouldn't have to do it after working all day...
WELL... weren't we surprised when our "acknowledgement EMAIL" cam thru with a total OF OVER $65.00 + FOR OUR TAG THAT WAS JUST OVER $35.00!
In addition to the normal $3.00 agency fee was the ETAGS SERVICE CHARGE OF $19.95 PLUS a credit card fee of $2.50 AND of course, shipping and handling of $3.95 to a whopping total of $65.50.
TOTAL RIP OFF... STAY AWAY... USE the regular site OR go in person. We would NEVER have used this site IF THEY HAD BEEN HONEST AND "UP FRONT" ABOUT THEIR CHARGES.

Date of experience: September 29, 2017
ETAGS I. — eTags Rep
over a year old

Hi YP, sorry to hear that you have an an unsatisfactory experience. Believe it or not though, those same fees you outlined are the ones disclosed twice on the website before and after completing an order. We apologize if the process was unclear to you but please feel free to call our support team with any other questions or concerns you may have. Your satisfaction is important to us and we look forward to hearing from you.

CASEY W.
0 reviews
0 helpful votes
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Pretty expensive
September 29, 2017

Pretty expensive

Date of experience: September 29, 2017
Florida
1 review
0 helpful votes
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Quick and easy to use
September 30, 2017

I needed to renew my tag in a hurry, Etags made this possible by also emailing a copy of new registration to have before the sticker arrived

Date of experience: September 29, 2017
Virginia
1 review
0 helpful votes
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Because of the Hurricane the Tag Office was closed. I spent 40 Minutes getting there and that is why I did my E-tags on line.

Date of experience: September 29, 2017
CORA R.
0 reviews
0 helpful votes
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Great service but they charged me for a different amount than I approved. I received a brand new tag and sticker so it's ok. Very easy to use. Definitely use from now on.

Date of experience: September 28, 2017
Suzanne T.
0 reviews
0 helpful votes
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Quick payment for tag renewal
September 29, 2017

Quick payment for tag renewal

Date of experience: September 28, 2017
PaulineMDanielP D.
0 reviews
0 helpful votes
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Quick and easy
September 29, 2017

Quick and easy

Date of experience: September 28, 2017
william S.
0 reviews
0 helpful votes
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EASY BUTTON!
September 28, 2017

EASY BUTTON!

Date of experience: September 28, 2017
Jess N.
1 review
0 helpful votes
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So easy!
September 28, 2017

So easy!

Date of experience: September 28, 2017
Kamal B.
0 reviews
0 helpful votes
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So much more convenient than driving to the DMV and waiting in the long lines

Date of experience: September 28, 2017
Vince E.
0 reviews
0 helpful votes
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Great experience, excellent service!
September 28, 2017

Great experience, excellent service!

Date of experience: September 28, 2017
Donald P.
0 reviews
0 helpful votes
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Excellent...
September 28, 2017

Excellent... Everything was fine, but there were extra charges for shipping and credit card about which I did not have advance notice, to my knowledge

Date of experience: September 28, 2017
MARTHA H.
0 reviews
0 helpful votes
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Love the convenience!
September 28, 2017

Love the convenience! Thank you Florida!

Date of experience: September 28, 2017