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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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Arizona
1 review
0 helpful votes
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FALSE SHIPPING PROMISES - WORST CUSTOMER SERVICE
August 28, 2021

Terrible experience.

After seeing that I could have a title overnighted within the same or next business day (proof of such statements are pictured) I placed an order and called customer service to confirm that everything was good to go.

The agent told me that this was not true in any way, and that it would be silly for me to assume such a thing and that it would effectively take 4-5 days to arrive. "What online company processes orders that fast? That doesn't even make sense" were her exact words. Ummm... A company that says they can do such and charges a premium to expedite processing and shipping?

She then told me that all the 'promises/statements' online were incorrect and that it was my fault for not speaking to an agent first before placing an order. ALTHOUGH THE SITE EXPLICITLY ENSURES THESE DELIVERABLES IN MULTIPLE AREAS (pictured). I would in no way recommend this service be used.

The site apparently blatantly lies - Customer service is completely rude - The notification emails even have spelling errors.

Completely Unprofessional and Unreliable.

Date of experience: July 29, 2021
New York
2 reviews
3 helpful votes
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This company took my $150 and refused my refund when I explained their service could not help me. I had to go into the DMV, personally, to get my tags and decals. The customer service agent, Yammy, said I was "refusing" to send in my documents, therefore they keep my money?! THIS IS A SCAM! I hope Capital One's Dispute Center supports me in my refund!

Date of experience: July 29, 2021
Irma L.
0 reviews
0 helpful votes
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Was easy, quick
July 28, 2021

Was easy, quick

Date of experience: July 27, 2021
Arizona
2 reviews
0 helpful votes
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Given all the problems with the spread of Covid-19 in Florida and the difficulties associated with getting down to a counter at the local DMV, I found this website that will get my license renewal with little trouble, at a fair price and good service. I greatly appreciate this firms ability to help with auto license renewals. Thanks

Date of experience: July 27, 2021
ETAGS S. — eTags Rep
over a year old

So nice of you to write Andrew. Thank you.

New York
1 review
0 helpful votes
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I paid for a service from which my emails have never answered, much less the telephone line, now I am requesting a refund of my money and I still do not receive a response

eTags attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 24, 2021
Virginia
1 review
0 helpful votes
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Easy to do
July 21, 2021

I was really easy and I would recommend the site to anyone trhat wants to register their vehicle. Don't go anywhere else!

Date of experience: July 20, 2021
ETAGS S. — eTags Rep
over a year old

We thank you George. Safe driving!

Florida
1 review
0 helpful votes
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Pricey!
August 18, 2021

The site is very efficient but so many add on fees. I renewed for two years. Processing fee, $19.99, a $5.25 agency fee, Credit card fee of 7.64, then a $4.95 shipping and handling fee.$37.83 over and above the registration fee. I will seek to purchase through the county site next time.

Date of experience: July 19, 2021
Florida
1 review
0 helpful votes
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Fast
July 16, 2021

Easy process. Very good. Keeps you inform of your order status. Once you get your tags / registration they send and ask for conformation form you to know it you got your tags/ registration,

Date of experience: July 16, 2021
ETAGS S. — eTags Rep
over a year old

Thank you for the nice review Karena!

Florida
1 review
0 helpful votes
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Relief that finally you can get titles without going through
Motor Vehicles. Worth the money. Would recommend.

Date of experience: July 5, 2021
ETAGS S. — eTags Rep
over a year old

Thank you so much Joanne.

Florida
1 review
0 helpful votes
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Received
June 18, 2021

Received tag sticker in mere 3 days by initiating on line with credit card. This was fast, easy and secure, no visit required.

Date of experience: June 18, 2021
ETAGS S. — eTags Rep
over a year old

We appreciate your business Patrick. Thank you for writing.

Tammy J.
1 review
0 helpful votes
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Easy to follow
June 15, 2021

Easy to follow

Date of experience: June 15, 2021
Florida
1 review
0 helpful votes
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My registration renewal was quick and efficient. I had no problems with this registration.
Very likely to reuse the on line registration again.

Date of experience: June 11, 2021
New York
1 review
0 helpful votes
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Swift accurate
May 25, 2021

My family is very crossed United States and we bought a car in Florida registered in Texas move to New York then Covit happened and while we were transitioning back to New York with the expired registration in Texas but lost the title from Florida We were stressed out. Etags was worth every penny. Received it felt like 2 days.

Date of experience: May 23, 2021
ETAGS S. — eTags Rep
over a year old

We're so glad we could help. Thank you for the nice review.

Florida
1 review
0 helpful votes
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Fred is the man he get things done!
He make it happen quickly mine was corrected in just a few hours thanks man.

Date of experience: May 21, 2021
ETAGS S. — eTags Rep
over a year old

Thank you for the review Shen. We let Fred know.

Ronda S.
0 reviews
0 helpful votes
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They have been very PATIENT WITH ME AND I REALLY APPRECIATE IT.

Date of experience: May 8, 2021
Florida
1 review
0 helpful votes
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Service provided was Vehicle Registration Renewal. On-line process was quick and easy. I received my renewal receipt and 2022 May sticker in less than a week. Recommend using on-line renewal service. Thank you for the prompt service.

Date of experience: May 6, 2021
ETAGS S. — eTags Rep
over a year old

Thank you for writing Philip. We really appreciate your business.

Florida
1 review
0 helpful votes
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Every step in the process of renewal of FLORIDA VEHICLE REGISTRATION was smoothly
Explained. I was concerned that it might have been fraudulent but great to receive eTag!

Date of experience: April 30, 2021
California
1 review
0 helpful votes
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Awesome service
May 2, 2021

What a great service. Super happy with being able to split up the paymets. Will definitely use again.

Date of experience: April 30, 2021
ETAGS S. — eTags Rep
over a year old

We're happy to have you with us Sean. Thank you for writing!

California
1 review
0 helpful votes
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Car registration
April 20, 2021

This eTag is fast shipment and on time I can receive my registration sticker the next day. Excellent job.

Date of experience: April 20, 2021
ETAGS S. — eTags Rep
over a year old

We thank you for your business Xai!

Florida
1 review
0 helpful votes
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It's a little fusterating. Waiting on my tags.to get to my house.and still waiting. But still I have to drive...

Date of experience: April 19, 2021