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eTags

4.5

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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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Henry B.
0 reviews
0 helpful votes
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Thank goodness an alternative exists to working with the CA DMV. You have made it possible for people who voted AGAINST the vehicle tax to be able to afford their car tags once again. Thank you for caring enough to enable the little people to survive the burden of California's overtaxation (without representation!).

Cheers and thanks!

Date of experience: April 6, 2018
Dale E.
0 reviews
0 helpful votes
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Fast and easy good program
April 6, 2018

Fast and easy good program

Date of experience: April 6, 2018
Florida
1 review
0 helpful votes
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I was charged in excess of 30.00 for these tags.It would have been much cheaper to send a check in the mail. I will never use this service again, and I will warn others.

Date of experience: April 6, 2018
Lois B.
0 reviews
0 helpful votes
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Extremely difficult to work on this website, and I do payments online all the time, so I'm not a novice. Also resent that I have to pay extra to do this online, when I do all the work for you. I could go in the office and tie up an employee to do all the input for free. Instead, I do it all. Makes no sense at all

Date of experience: April 6, 2018
Patrice B.
0 reviews
0 helpful votes
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Quick and efficient
April 6, 2018

Quick and efficient

Date of experience: April 6, 2018
MARK F.
0 reviews
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Great
April 6, 2018

Great

Date of experience: April 6, 2018
Kathleen B.
0 reviews
0 helpful votes
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I'm not sure I will use the service again because of the high fees even though I have as happy with the speed of this service.

Date of experience: April 6, 2018
JAMES B.
0 reviews
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Very efficient
April 6, 2018

Very efficient. So far so good!

Date of experience: April 6, 2018
New York
1 review
0 helpful votes
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Quick and easy
April 8, 2018

The process was easy and I received my registration within four business days! I plan on using E-tag again!

Date of experience: April 6, 2018
Pennsylvania
1 review
0 helpful votes
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Second time I used this service, very happy with the results! Easy service, convenient, and good customer service! Super fast delivery!

Date of experience: April 5, 2018
Margaret O.
0 reviews
0 helpful votes
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It's easier than before to renew on line
April 5, 2018

It's easier than before to renew on line. Previously, I had to enter the VIN number. I would enter it over and over and double check it and it would not work. Much better now!:)

Date of experience: April 5, 2018
Helen B.
0 reviews
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Easy directions to follow
April 5, 2018

Easy directions to follow

Date of experience: April 5, 2018
Florida
1 review
0 helpful votes
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I only needed a sticker for my plate. They sent me a whole new plate. Cost WAY more than expected and i should have been warned about that before it happened.

Date of experience: April 5, 2018
ETAGS I. — eTags Rep
over a year old

Hi Jam, thank you for your feedback and we are sorry to hear there was confusion regarding receiving a new plate and fees. Florida Statue 320.06(1)(b) requires that license plates be replacement every ten years. Plates are replaced automatically when due at the time of renewal but this does not increase your registration fee. Our service fees are in addition to the registration fee and are disclosed on the website. If you have any other questions or concerns we can address, please do not hesitate to contact our support team directly.

California
1 review
0 helpful votes
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Easy process n fast service going to use again hopefully next year I will recommend to family and friends

Date of experience: April 5, 2018
Margaret K.
0 reviews
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The process is very easy, but I would like to see the total that is going to be charged to my credit card. I received my tags on Friday; again, I would like to know up front about the charges that were added on for processing, convenience fee, etc. It was almost $30.00; I probably would have cancelled the process and mailed in the paperwork with a check. Thanks.

Date of experience: April 5, 2018
Elyse G.
0 reviews
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My experience was great
April 5, 2018

My experience was great. The system is very easy to navigate.

Date of experience: April 5, 2018
California
1 review
0 helpful votes
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Fair
April 6, 2018

It was convenient to order my tags online just that the fee to use etags was to expensive. Compare to last year

Date of experience: April 5, 2018
Florida
1 review
0 helpful votes
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Lots of extra cost...$85 for one license tag was pretty expensive in $55 for one trailer tag and these are only for one year. This is 2018 we ought to be able to get our cost in line

Date of experience: April 5, 2018
William L.
0 reviews
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Everything fine but why is the total different than on my renewal notice.

Date of experience: April 5, 2018
David C.
Florida
1 review
0 helpful votes
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Im seeing in other reviews that its costing them more to pay through Etags. Why is it always more expensive to do something online? Does it not take less man power to process tags? Im confused !!!

Date of experience: April 4, 2018
ETAGS I. — eTags Rep
over a year old

Hi David, thanks for your feedback. We provide a service with benefits that the other online options do not provide which is why we charge an additional fee. Some of those benefits include faster processing, free tag replacements, and premium customer support all of which are costs for which we must budget. We certainly always have our customers in mind and routinely review our pricing models to assure they are fair and competitive. If you have any other questions or need assistance, please do not hesitate to contact our support team directly.