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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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Karen R.
3 reviews
0 helpful votes
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I went online to renew my plates, thought I was on the county gov't site, didn't realize it was a site that charges service fees on top of the regular fee to renew my plates. So I had to pay $80 instead of $46. I tried to stop the transaction but was too late. I was given a refund of $6.95. I suggest you make it more clear that you are Not the county gov't site and warn people there is a substantial fee to use your service.
I will warn all my friends and family to be cautious and never use your site to renew their license plates.

Date of experience: March 19, 2015
Ernest J.
0 reviews
0 helpful votes
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Great easy to do
March 19, 2015

Great easy to do

Date of experience: March 19, 2015
Lawrence G.
0 reviews
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Very easy to follow directions
March 19, 2015

Very easy to follow directions. Took very little time.

Date of experience: March 19, 2015
charles s.
0 reviews
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Was quite easy
March 19, 2015

Was quite easy

Date of experience: March 19, 2015
Todd W.
0 reviews
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Very easy to use
March 19, 2015

Very easy to use.

Date of experience: March 19, 2015
Roberta S.
0 reviews
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Very quick and painless
March 19, 2015

Very quick and painless. Saving me time and travel.

Date of experience: March 19, 2015
WILLIAM M.
0 reviews
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If I would have read the fine print better, I would not have ordered from you

Date of experience: March 18, 2015
paul m.
0 reviews
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Quick and efficient
March 18, 2015

Quick and efficient

Date of experience: March 18, 2015
Russell G.
0 reviews
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I am very satisfied with the website very easy to fill out.

Date of experience: March 18, 2015
BETTY S.
0 reviews
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The surprise Bill when tag was delivered was more than twice the amount stated on order and I requested
NO special postage as I was in no hurry for the tags, but I was charged for speedy delivery anyway.
I will NEVER order tags from you again!

Date of experience: March 18, 2015
Michelle W.
0 reviews
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It was quick and easy
March 18, 2015

It was quick and easy. Thanks

Date of experience: March 18, 2015
mark r.
3 reviews
0 helpful votes
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Great
March 18, 2015

Great

Date of experience: March 18, 2015
Douglas S.
0 reviews
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This was easy!
March 18, 2015

This was easy!

Date of experience: March 17, 2015
Karen S.
0 reviews
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Smooth and easy
March 17, 2015

Smooth and easy

Date of experience: March 17, 2015
Gary M.
0 reviews
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Excellent
March 17, 2015

Excellent - compliments to the FL Dept of MV's!

Date of experience: March 17, 2015
Edward K.
0 reviews
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The outrageous surcharge fees were not disclosed at time of purchase. When I did get a confirmation, I was unable to cancel. I will tell everyone I know to never order their tag renewal online unless they would like to pay $70 instead of $36.50. The change of address was not done. Very very unhappy about your entire enterprise. Please be sure to publicize my responses.

Date of experience: March 17, 2015
N R.
0 reviews
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eTagsDirrect.com is truly Quick & Easy
March 17, 2015

eTagsDirrect.com is truly Quick & Easy. Ordered and they arrived in less than a week. Will use again, if needed. Much easier than standing in line at the office.
N R Phelps

Date of experience: March 17, 2015
Marsha S.
0 reviews
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Look really carefully to see what web site you are really on.

Date of experience: March 16, 2015
Karen C.
0 reviews
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Did not like the $25.00 fee that was charged!
March 16, 2015

Did not like the $25.00 fee that was charged! Will not use this site again!

Date of experience: March 16, 2015
Forrest B.
0 reviews
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Have to renew 2 cars and 1 trailer, it's taking me 3X longer than the old way because I have to go into website 3 times.
Never did get the trailer registered, the web site would not accept because it did not match any vehicle type.
Nowhere on my paperwork did it say that each vehicle was $25.00 extra to renew online.
That's an extra $50.00!
Two weeks ago I gave a friend a ride to the nearest tag office on Waters. I read a small magazine from cover to cover while waiting. Don't you want people to renew online? I am just puzzled.

Date of experience: March 16, 2015