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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
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I went online to renew my plates, thought I was on the county gov't site, didn't realize it was a site that charges service fees on top of the regular fee to renew my plates. So I had to pay $80 instead of $46. I tried to stop the transaction but was too late. I was given a refund of $6.95. I suggest you make it more clear that you are Not the county gov't site and warn people there is a substantial fee to use your service.
I will warn all my friends and family to be cautious and never use your site to renew their license plates.
Great easy to do
Very easy to follow directions. Took very little time.
Was quite easy
Very easy to use.
Very quick and painless. Saving me time and travel.
If I would have read the fine print better, I would not have ordered from you
Quick and efficient
I am very satisfied with the website very easy to fill out.
The surprise Bill when tag was delivered was more than twice the amount stated on order and I requested
NO special postage as I was in no hurry for the tags, but I was charged for speedy delivery anyway.
I will NEVER order tags from you again!
It was quick and easy. Thanks
Great
This was easy!
Smooth and easy
Excellent - compliments to the FL Dept of MV's!
The outrageous surcharge fees were not disclosed at time of purchase. When I did get a confirmation, I was unable to cancel. I will tell everyone I know to never order their tag renewal online unless they would like to pay $70 instead of $36.50. The change of address was not done. Very very unhappy about your entire enterprise. Please be sure to publicize my responses.
eTagsDirrect.com is truly Quick & Easy. Ordered and they arrived in less than a week. Will use again, if needed. Much easier than standing in line at the office.
N R Phelps
Look really carefully to see what web site you are really on.
Did not like the $25.00 fee that was charged! Will not use this site again!
Have to renew 2 cars and 1 trailer, it's taking me 3X longer than the old way because I have to go into website 3 times.
Never did get the trailer registered, the web site would not accept because it did not match any vehicle type.
Nowhere on my paperwork did it say that each vehicle was $25.00 extra to renew online.
That's an extra $50.00!
Two weeks ago I gave a friend a ride to the nearest tag office on Waters. I read a small magazine from cover to cover while waiting. Don't you want people to renew online? I am just puzzled.
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole

