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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
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Quick and easy!
Instead of putting up the entire form one must select and fill in the tiny little blocks. Go back to the old form. I have another auto but saw no place to start the request for another form.
Easy and convenient
I thought I was saving money renewing my tags online but instead it cost me more due that I did not know about the charges to do so until after the fact. So NO I am not satisfied with eTAGSDIRECT.com. I feel that the charges were way over what they could have been and more so I don't think the charges were even stated while doing it. Yes I am happy I got my tag for my vehicle but that is about all I am happy about with this service.
Sincerely,
J.A.D
I was given a quote of $33 which I knew was incorrect. The site stated, it would calculate and then tell me how much. Uninformed I received a charge for $204. & $25 of it was a service fee not stated. Very unhappy. Shipping & receiving was excellent. But, not giving the official price is deceiving.
So far so good
I don't understand why I paid so much.
Very good
It is so much quicker and simpler this way. Had a great experience
Very easy.
It took 20 days to get my Florid tags at the price of:
$ 3.00 Agency fee
$24.95 Service fee
$ 5.95 shipping and handling (for an envelope and 46 cents postage.)
In addition to the cost of the registration of $46.10
Pretty steep price for poor service at best.
Great
The expiration date request should clarify if it is for the card or the insurance. There should be a way to enter multiple vehicles in one session
The cost of this service should have been displayed on the first screen so that an informed decision to continue could be made. I did not discover how much I paid per vehicle until I received my confirmation reply.
I would not recommend or use this service again
I had to repeat entries - unsure why
I am very very unhappy about the cost. I can't believe my county would play a part in "cheating" the citizens with such outrageous charges. Can I return it to you for a refund and then go about getting it the old-fashion way. I intend to call in to one of talk radio programs Monday morning to warn people
Easy but I did not get the price till it showed up on my bank statement or when I got the tags. I would have appreciated knowing how much the cost would have been before I bought the tags on line.
FAIR!
First time
So far everything has run smoothly. Very clear instructions.
Easy to use the online renewal site.
More expensive than we anticpated $24 per tag seemed a bit high.
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole

