Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eTags

eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


+96
See all photos
How would you rate eTags?
grey stargrey stargrey stargrey stargrey star

eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

Instant Feedback

213,408 reviews

We monitor reviews for authenticity

James H.
0 reviews
0 helpful votes
Follow James H.
Unfollow James H.
Share Review
Report Review

Quick and easy!
March 15, 2015

Quick and easy!

Date of experience: March 15, 2015
STAVROS S.
0 reviews
0 helpful votes
Follow STAVROS S.
Unfollow STAVROS S.
Share Review
Report Review

Instead of putting up the entire form one must select and fill in the tiny little blocks. Go back to the old form. I have another auto but saw no place to start the request for another form.

Date of experience: March 15, 2015
Patricia G.
0 reviews
0 helpful votes
Follow Patricia G.
Unfollow Patricia G.
Share Review
Report Review

Easy and convenient
March 15, 2015

Easy and convenient

Date of experience: March 15, 2015
JO A.
0 reviews
0 helpful votes
Follow JO A.
Unfollow JO A.
Share Review
Report Review

I thought I was saving money renewing my tags online but instead it cost me more due that I did not know about the charges to do so until after the fact. So NO I am not satisfied with eTAGSDIRECT.com. I feel that the charges were way over what they could have been and more so I don't think the charges were even stated while doing it. Yes I am happy I got my tag for my vehicle but that is about all I am happy about with this service.
Sincerely,
J.A.D

Date of experience: March 14, 2015
lee t.
0 reviews
0 helpful votes
Follow lee t.
Unfollow lee t.
Share Review
Report Review

I was given a quote of $33 which I knew was incorrect. The site stated, it would calculate and then tell me how much. Uninformed I received a charge for $204. & $25 of it was a service fee not stated. Very unhappy. Shipping & receiving was excellent. But, not giving the official price is deceiving.

Date of experience: March 14, 2015
Philip S.
0 reviews
0 helpful votes
Follow Philip S.
Unfollow Philip S.
Share Review
Report Review

So far so good
March 14, 2015

So far so good

Date of experience: March 14, 2015
Mary P.
0 reviews
0 helpful votes
Follow Mary P.
Unfollow Mary P.
Share Review
Report Review

I don't understand why I paid so much
March 14, 2015

I don't understand why I paid so much.

Date of experience: March 14, 2015
richard g.
0 reviews
0 helpful votes
Follow richard g.
Unfollow richard g.
Share Review
Report Review

Very good
March 14, 2015

Very good

Date of experience: March 14, 2015
Michael C.
0 reviews
0 helpful votes
Follow Michael C.
Unfollow Michael C.
Share Review
Report Review

It is so much quicker and simpler this way
March 14, 2015

It is so much quicker and simpler this way. Had a great experience

Date of experience: March 14, 2015
Anna S.
0 reviews
0 helpful votes
Follow Anna S.
Unfollow Anna S.
Share Review
Report Review

Very easy
March 14, 2015

Very easy.

Date of experience: March 13, 2015
Gary L.
0 reviews
0 helpful votes
Follow Gary L.
Unfollow Gary L.
Share Review
Report Review

It took 20 days to get my Florid tags at the price of:
$ 3.00 Agency fee
$24.95 Service fee
$ 5.95 shipping and handling (for an envelope and 46 cents postage.)
In addition to the cost of the registration of $46.10

Pretty steep price for poor service at best.

Date of experience: March 13, 2015
craigmauldin M.
0 reviews
0 helpful votes
Follow craigmauldin M.
Unfollow craigmauldin M.
Share Review
Report Review

Great
March 13, 2015

Great

Date of experience: March 13, 2015
Walter T.
0 reviews
0 helpful votes
Follow Walter T.
Unfollow Walter T.
Share Review
Report Review

The expiration date request should clarify if it is for the card or the insurance. There should be a way to enter multiple vehicles in one session

The cost of this service should have been displayed on the first screen so that an informed decision to continue could be made. I did not discover how much I paid per vehicle until I received my confirmation reply.

I would not recommend or use this service again

Date of experience: March 13, 2015
Josephine K.
0 reviews
0 helpful votes
Follow Josephine K.
Unfollow Josephine K.
Share Review
Report Review

I had to repeat entries
March 13, 2015

I had to repeat entries - unsure why

I am very very unhappy about the cost. I can't believe my county would play a part in "cheating" the citizens with such outrageous charges. Can I return it to you for a refund and then go about getting it the old-fashion way. I intend to call in to one of talk radio programs Monday morning to warn people

Date of experience: March 13, 2015
Lowell G.
0 reviews
0 helpful votes
Follow Lowell G.
Unfollow Lowell G.
Share Review
Report Review

Easy but I did not get the price till it showed up on my bank statement or when I got the tags. I would have appreciated knowing how much the cost would have been before I bought the tags on line.

Date of experience: March 13, 2015
BERNARD B.
0 reviews
0 helpful votes
Follow BERNARD B.
Unfollow BERNARD B.
Share Review
Report Review

FAIR!
March 13, 2015

FAIR!

Date of experience: March 13, 2015
Steven S.
5 reviews
0 helpful votes
Follow Steven S.
Unfollow Steven S.
Share Review
Report Review

First time
March 13, 2015

First time

Date of experience: March 13, 2015
Mary S.
0 reviews
0 helpful votes
Follow Mary S.
Unfollow Mary S.
Share Review
Report Review

So far everything has run smoothly
March 13, 2015

So far everything has run smoothly. Very clear instructions.

Date of experience: March 13, 2015
Mary J.
0 reviews
0 helpful votes
Follow Mary J.
Unfollow Mary J.
Share Review
Report Review

Easy to use the online renewal site
March 13, 2015

Easy to use the online renewal site.

Date of experience: March 13, 2015
Gary H.
0 reviews
0 helpful votes
Follow Gary H.
Unfollow Gary H.
Share Review
Report Review

More expensive than we anticpated $24 per tag seemed a bit high.

Date of experience: March 13, 2015