Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eTags

eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


+96
See all photos
How would you rate eTags?
grey stargrey stargrey stargrey stargrey star

eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

Instant Feedback

213,408 reviews

We monitor reviews for authenticity

kalevi r.
0 reviews
0 helpful votes
Follow kalevi r.
Unfollow kalevi r.
Share Review
Report Review

Very self exlanatory and clear
March 27, 2015

Very self exlanatory and clear. Thank You

Date of experience: March 27, 2015
Ellen S.
0 reviews
0 helpful votes
Follow Ellen S.
Unfollow Ellen S.
Share Review
Report Review

...
March 27, 2015

Date of experience: March 27, 2015
April p.
0 reviews
0 helpful votes
Follow April p.
Unfollow April p.
Share Review
Report Review

Great service no confirmation number though
March 27, 2015

Great service no confirmation number though

Date of experience: March 26, 2015
Allen G.
0 reviews
0 helpful votes
Follow Allen G.
Unfollow Allen G.
Share Review
Report Review

Very easy to use
March 26, 2015

Very easy to use. No problems. Slow delivery of tags, it would have been easier to go to the DMV.

Date of experience: March 26, 2015
Tanya G.
0 reviews
0 helpful votes
Follow Tanya G.
Unfollow Tanya G.
Share Review
Report Review

...
March 26, 2015

Date of experience: March 26, 2015
Paul X.
5 reviews
0 helpful votes
Follow Paul X.
Unfollow Paul X.
Share Review
Report Review

This was so easy...
March 26, 2015

This was so easy...

BUT...the price is very deceptive. I paid almost twice as much as I could have paid just using snail mail, directly to my tag agency. The $24.00 service fee and $5.00 shipping and handling fee were never disclosed before I made the purchase.

I will never use your site again! I'm extremely dissatisfied. No one ever contacted me to rectify the situation. I will spread the word.

Date of experience: March 26, 2015
Deborah Z.
0 reviews
0 helpful votes
Follow Deborah Z.
Unfollow Deborah Z.
Share Review
Report Review

It was a rip off
March 26, 2015

It was a rip off. It was not clear in the beginning that I would be charged twice what my tags were. Your business to me is a scam. I will tell others and please never contact me again.

Date of experience: March 26, 2015
Kathleen B.
0 reviews
0 helpful votes
Follow Kathleen B.
Unfollow Kathleen B.
Share Review
Report Review

Fast, easy
March 26, 2015

Fast, easy

Date of experience: March 26, 2015
Gaston C.
0 reviews
0 helpful votes
Follow Gaston C.
Unfollow Gaston C.
Share Review
Report Review

I think this is greate
March 26, 2015

I think this is greate

Date of experience: March 26, 2015
Joanne P.
0 reviews
0 helpful votes
Follow Joanne P.
Unfollow Joanne P.
Share Review
Report Review

I was shocked that your company became attached to my www.polk county registration renewal form and charged me $24.95 service fee and $5.95 for shipping and handling for one piece of paper put in a regular size envelope using regular postal service. These services are free when using Joe G. Tedder Tax Collector services. So my tag charge was $80.00 when it should have been $47.10. I did talk to a person at e-TagsDirect and complained but she said she would give me a 25 percent discount on the service fee but could not take back the tag that they bought from the tag agency. As of today 3/26/15 I do not see the refund of 6.23 on my charge account.

Date of experience: March 26, 2015
DEBRA L.
0 reviews
0 helpful votes
Follow DEBRA L.
Unfollow DEBRA L.
Share Review
Report Review

GREAT SERVICE
March 26, 2015

GREAT SERVICE

Date of experience: March 26, 2015
maria d.
0 reviews
0 helpful votes
Follow maria d.
Unfollow maria d.
Share Review
Report Review

Simple to use :)
March 26, 2015

Simple to use :)

Date of experience: March 26, 2015
Charles J.
5 reviews
0 helpful votes
Follow Charles J.
Unfollow Charles J.
Share Review
Report Review

Easy and fast; service fee was a little high
March 25, 2015

Easy and fast; service fee was a little high

Date of experience: March 25, 2015
Grant M.
0 reviews
0 helpful votes
Follow Grant M.
Unfollow Grant M.
Share Review
Report Review

Easy...
March 25, 2015

Easy...

Date of experience: March 25, 2015
Adam P.
0 reviews
0 helpful votes
Follow Adam P.
Unfollow Adam P.
Share Review
Report Review

Good
March 25, 2015

Good

Date of experience: March 25, 2015
Astrid N.
0 reviews
0 helpful votes
Follow Astrid N.
Unfollow Astrid N.
Share Review
Report Review

It was easy and fast
March 25, 2015

It was easy and fast. However, you end up paying twice as much since they don't tell you the service fees until the next day and by then you can't cancel the order. I will never use them again!

Date of experience: March 25, 2015
REUF R.
0 reviews
0 helpful votes
Follow REUF R.
Unfollow REUF R.
Share Review
Report Review

Smooth
March 25, 2015

Smooth

Date of experience: March 25, 2015
Dennis J.
0 reviews
0 helpful votes
Follow Dennis J.
Unfollow Dennis J.
Share Review
Report Review

Spent 14min on hold and then cut off
March 24, 2015

Spent 14min on hold and then cut off. I could have driven downtown in less time. Exteremly disappointed after what for years was very routine

Date of experience: March 24, 2015
Jack K.
0 reviews
0 helpful votes
Follow Jack K.
Unfollow Jack K.
Share Review
Report Review

It was eazy to shop this way
March 24, 2015

It was eazy to shop this way

Date of experience: March 24, 2015
OLGA E.
0 reviews
0 helpful votes
Follow OLGA E.
Unfollow OLGA E.
Share Review
Report Review

Quick and easy!
March 24, 2015

Quick and easy! However, real charges were not disclosed online when buying this service.
The final online bill for services performed was not at all what I had agreed to... it was much higher.
Price information was not clear online. TagsDirect.com needs to avoid being misleading in
Clarifying what the real charges are all about and list charges for each service provided.

Date of experience: March 24, 2015