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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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Xavier B.
0 reviews
0 helpful votes
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This web site is very straightforward indeed
April 7, 2015

This web site is very straightforward indeed

Date of experience: April 7, 2015
mark m.
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Easy and convenient
April 7, 2015

Easy and convenient

Date of experience: April 7, 2015
James U.
6 reviews
0 helpful votes
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Easy Process
April 7, 2015

Easy Process

Date of experience: April 7, 2015
Amanda R.
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Easy process
April 7, 2015

Easy process

Date of experience: April 7, 2015
Susan C.
0 reviews
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Easy
April 7, 2015

Easy

Date of experience: April 7, 2015
walter g.
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This is a lot better than going to registrey
April 7, 2015

This is a lot better than going to registrey

Date of experience: April 7, 2015
Lee S.
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I received my Florida registration letter in the mail stating an amount of $78.60 was due for a one year renewal. On the letter received next to the payment options was an option to pay online at www.gorenew.com. At the time this online process was an easier option for me, however I had a month before my tag expired. Unexpectedly, to my surprise I was billed $112.50 for the same one year tag and charged a $24.95 service fee by eTags. When I checked out online, eTags was not able to give me a exact total and I was to receive a confirmation email with my appropriate charges. Once I received this email, one hour later, and saw the $33.90 upcharge I immediately emailed and call twice to the customer service number to cancel my payment and order. After calling for the third time on the following day and hearing back from a representative two hours later, I was informed that all eTags could do is give me a 25 percent discount and it was too late to cancel my payment and order. I will never use this service again and will mail in my payment in the future. Very unhappy with this service, eTags, and shocked by the $33.90 difference, especially after I entered my own information into the system rather than mailing my check in and a representative having to manually enter my information.

Date of experience: April 7, 2015
Christine S.
0 reviews
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I thought I was ordering my car tag from Volusia County Florida Revenue did not know this was an extra charge for my tag which was to be $46.85 and because I made a mistake not knowing I had to pay your company a price too at the time I ordered my tag I ended up paying $80.00 for my tag I was so up with the situation I would like my money back from you. Which is $33.15 Please respones as soon as possible I live on a fixed income as it is and this extra money is not in my budget. You need to let people know you are an extra charge company! Not HAPPY!

Date of experience: April 7, 2015
Carol B.
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Good
April 7, 2015

Good

Date of experience: April 6, 2015
Mary F.
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Extremely easy
April 7, 2015

Extremely easy

Date of experience: April 6, 2015
Marie S.
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That quick and easy, and very convenient
April 7, 2015

That quick and easy, and very convenient.

Date of experience: April 6, 2015
virginia v.
0 reviews
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This was a legal scam
April 6, 2015

This was a legal scam. And you know it. I am 80 years old and thought I signed in to the local tax collector. My tag was not due for over 6 weeks. Your service is for the people that are always late for everything. Planes, IRS, etc. That's not me. I will be more careful in the future. Take care.Thank you VIRGINIA

Date of experience: April 6, 2015
marva r.
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Thank for making my shopping so easy the set up was very uesr friendly

Date of experience: April 6, 2015
Linda C.
0 reviews
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Easy to process payment
April 6, 2015

Easy to process payment. (However, be aware of the $25.00 processing fee).

Date of experience: April 6, 2015
christian L.
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Fast simple and esay
April 6, 2015

Fast simple and esay

Date of experience: April 6, 2015
Janet G.
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Very easy top renew on line
April 6, 2015

Very easy top renew on line

Date of experience: April 6, 2015
Darleen B.
0 reviews
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When I Ordered the tag I expected the fee to be reasonable. I saw nothing that said that I would be paying $70.00for a $36.10 registration fee. I will not reccomend eTagsDirect to anyone.

Date of experience: April 6, 2015
Tanya R.
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Timely and convenient services
April 6, 2015

Timely and convenient services

Date of experience: April 6, 2015
FRANCISCO C.
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RELIABLE, EASY FRIENDLY TOOL
April 6, 2015

RELIABLE, EASY FRIENDLY TOOL

Date of experience: April 6, 2015
sheila d.
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I and I wanted 2 year but didn't show itentered everything once and got no email confirmation entered twice

Date of experience: April 6, 2015