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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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ANGELINE D.
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SO CONVENIENT
May 13, 2015

SO CONVENIENT

Date of experience: May 13, 2015
Gloria V.
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Was so fast
May 13, 2015

Was so fast. I like it. Thanks

Date of experience: May 13, 2015
Ivan G.
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Easy to place the order
May 13, 2015

Easy to place the order

Date of experience: May 13, 2015
Dissatisfied Q.
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I didn't expect a inflated "service fee"
May 13, 2015

I didn't expect a inflated "service fee". Will not use agian.

Date of experience: May 13, 2015
Jeanette D.
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I was horrified by how much I was charged for the tags. TBD (to be decided) was something I did not concentrate on on your website but after I got the final bill I could understand why you would not want the client to see how much you were charging. $271 is an excessive amount to pay for a two year tag. Will be more careful next time and make sure I am using the official State DMV site.

Date of experience: May 13, 2015
shelby f.
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It was fast and easy
May 13, 2015

It was fast and easy

Date of experience: May 13, 2015
james k.
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No thanks
May 13, 2015

No thanks

Date of experience: May 13, 2015
Rafael D.
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I am very happy with this experience
May 13, 2015

I am very happy with this experience. I didn't have any problem doing it.I don't know that much about computer in fact is my first time doing this and was so easy for me. Thank You for make our life easier.

Date of experience: May 13, 2015
Zoraida G.
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An excellent way of obtaining tags, this save time, and don't have to miss a days work thanks!

Date of experience: May 13, 2015
NeilBetty L.
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You made it easy
May 13, 2015

You made it easy

Date of experience: May 13, 2015
Michael M.
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Misinformed about Service Fee, taken care of by your Customer Service area.

Date of experience: May 12, 2015
FRANCIS H.
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Completed
May 13, 2015

Completed

Date of experience: May 12, 2015
Ghassen A.
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Slow responce to email
May 13, 2015

Slow responce to email
But thank you

Date of experience: May 12, 2015
kathryn o.
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My bill is higher than this estimate
May 13, 2015

My bill is higher than this estimate

Date of experience: May 12, 2015
Seth H.
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Thought I was paying $27 but got a bill for $68. $20 for service fee + another $3. I'll send it by mail next time.

Date of experience: May 12, 2015
Ossie D.
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This is the most predatory company I have ever dealt with. The receipt is misleading and the cost is overpriced. I will NEVER use them again. I have sent a report to the Better Business Bureau. They should be closed down and wiped from the face of this planet.

Date of experience: May 12, 2015
Jill T.
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Fast.easy
May 12, 2015

Fast.easy

Date of experience: May 12, 2015
Michelle S.
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Easy Peasy!
May 12, 2015

Easy Peasy!

Date of experience: May 12, 2015
Gail G.
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Quick, simple and efficient!
May 12, 2015

Quick, simple and efficient!

Date of experience: May 12, 2015
Emma F.
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It was fast and easy to follow
May 12, 2015

It was fast and easy to follow.
It was easy and online saves time and activation but somehow I missed that you charge $20 + fees! My expectation was a charge of $28 and it was twice that! $56! I will not use it again. You should explain the final cost more clearly

Date of experience: May 12, 2015