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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

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129
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Gregory H.
0 reviews
0 helpful votes
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All good
May 14, 2015

All good.

Date of experience: May 14, 2015
LINDA B.
0 reviews
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I have used online registration before
May 14, 2015

I have used online registration before. It is convenient

Date of experience: May 13, 2015
Charles H.
0 reviews
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Seemed easy enough
May 14, 2015

Seemed easy enough.

Date of experience: May 13, 2015
John B.
2 reviews
0 helpful votes
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Saved a trip to buy stamps
May 14, 2015

Saved a trip to buy stamps

Date of experience: May 13, 2015
Lorraine S.
0 reviews
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Everything was good
May 14, 2015

Everything was good. Excellent!

Date of experience: May 13, 2015
NANCY E.
0 reviews
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VERY EASY AND WONDERFUL!
May 14, 2015

VERY EASY AND WONDERFUL! WISH I HAD KNOWN ABOUT THIS WEBSITE YEARS AGO~BUT THE COST IS DIFFERENT ON THE WEB SITE. MY RENEWAL NOTICE STATES THE COST IS 60.60. WHY IS IT DIFFERENT?

Date of experience: May 13, 2015
Jean L.
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A very good website
May 14, 2015

A very good website.

I ended up paying over 20 dollars more than if I had simply renewed by mail. Your website popped up when I tried to reach the official motor vehicle website. Next time I will renew by mail.

Date of experience: May 13, 2015
Arthur H.
0 reviews
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It was very easy to fill out
May 13, 2015

It was very easy to fill out

Date of experience: May 13, 2015
TIMOTHY C.
0 reviews
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I just need to know when im gonna get my tag and confirmation #

Date of experience: May 13, 2015
Marie M.
0 reviews
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Great
May 13, 2015

Great

Date of experience: May 13, 2015
robert h.
0 reviews
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Fast and i hope safe
May 13, 2015

Fast and i hope safe.

Date of experience: May 13, 2015
GWENDOLYN M.
0 reviews
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This was my 5th attempt before the website worked. Then I called customer serivce 5 times (on hold for 5 and a half minutes each time) before getting through to a representative who basically told me sorry it should be working, and did nothing to help me renew my tag.

Date of experience: May 13, 2015
terry b.
0 reviews
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Very easy
May 13, 2015

Very easy

Date of experience: May 13, 2015
Maria C.
6 reviews
0 helpful votes
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Fast easy understanding...
May 13, 2015

Fast easy understanding...

Date of experience: May 13, 2015
deborah k.
0 reviews
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I Googled Florida DMV and your site comes up first. It is not obvious that this site is not the official FL DMV. The order placed generated a 'projected cost' receipt. If I had of known of the $19.95 processing fee per tag I would not have used this service. The site seems a bit deceptive with hidden costs because they are not right out front and that this is not a legitimate state or government agency. I could not cancel my order the next day after ordering and was only refunded one of the $19.95 fees. I will not use this service again. I can do this same service on the legitimate FL DMV website for less money, which was my intention.

Date of experience: May 13, 2015
Mary R.
0 reviews
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Very easy to renew, however, I did not get notice that it was due as I have in former years. Good thing I thought of it myself.

Date of experience: May 13, 2015
NANCY E.
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EASY TO DO
May 13, 2015

EASY TO DO

Date of experience: May 13, 2015
Mararete K.
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Easy to use very thorough
May 13, 2015

Easy to use very thorough

Date of experience: May 13, 2015
Aarond R.
0 reviews
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Very easy to use!
May 13, 2015

Very easy to use!

Date of experience: May 13, 2015
Janyce J.
0 reviews
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VERY Expensive!
May 13, 2015

VERY Expensive!

Date of experience: May 13, 2015