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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
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Good
Very deceiving, I thought I was online with the DMV, will look closer at web site next time. Will not use you again, almost double what it would have cost.
Good
Fast and easy to process the renewal.
Easy to use thank you
Amazinnnnnnnngggg
No issue
Your company is a total RIP OFF. I ended up paying $60.00 more than if I had done it thru the mail which I will now continue to do. Called and spoke to a lady who was very rude and did not want to assist me. Be aware folks do not make the same mistake I made. When you try to do it online your website is defaulted to these people and you would end up paying twice as much as if you did it my mail...Do not fall in this trap. I have also consulted my attorney who will be investigating the company for their dishonest business practices...
Fast and easy website to use! Thanks.
It was quick and fast but it never told me what my state registration fee is. I thought the total was around $35 but when the invoice came, I was charged $64. It would have been nice to know through email what my overall total cost was
Very fast
Great
I did all this on September 4th, because i wanted my tag before my bday on the 21st. Well everything had gone great, i even got an email asking whether i received my tag or not. Comes to be that I NEVER GOT MY TAG! And when i called this morning, i not only wasn't on the system but i was CHARGED $1.99 for YOU cancelling my order! That was not nice! Nor do i appreciate getting charged $2 for something i never cancelled, hello, i need my tag!
Too expensive
Quick and easy. There were a lot of charges I wasn't aware of when I ordered on etags.
Fast, and understanble
The first time it didn't take. I started over and finally it seems to have completed the process. I've noticed a different total on my paper notification than what was charged me. Will that come out correctly?
Wasn't sure it took the second car since there wasn't a visual of the first. Also the page should look up the state amount vs showing TBD so you can see the full bill before entering credit card info. Etags arrived in just a few days so experience overall was very good.
Excellent
Quick and easy but was not happy that it took 3 days of calling to finally get through to someone on the phone.
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole

