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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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matthew t.
0 reviews
0 helpful votes
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Very smooth and simple
September 30, 2015

Very smooth and simple

Date of experience: September 30, 2015
Stephen L.
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Quick and easy
September 30, 2015

Quick and easy

Date of experience: September 30, 2015
STAR B.
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This site was very easy to navigate, very user friendly.

Date of experience: September 30, 2015
JULIA A.
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I would have liked a final amount total including registration fees prior to my consent for card payment.

Date of experience: September 30, 2015
Olaf C.
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Great, will do it next year
September 30, 2015

Great, will do it next year

Date of experience: September 30, 2015
danielle d.
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Was easy
September 30, 2015

Was easy

Date of experience: September 30, 2015
james w.
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Good job
September 30, 2015

Good job

Date of experience: September 30, 2015
JAMES C.
0 reviews
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Thank You >>> I had no idea it would cost...
September 30, 2015

Thank You >>> I had no idea it would cost $21.00 each for shipping. I won't do this again

Date of experience: September 30, 2015
Barry N.
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Very easy and way better than the lines at the dmv'
September 30, 2015

Very easy and way better than the lines at the dmv'

Date of experience: September 30, 2015
Chris B.
3 reviews
0 helpful votes
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Run, don't walk, away from this company.I went to the Florida DMV to renew my tag. They provided a link to this company to renew online. The form the state sent in the mail showed my renewal to be just over $36. After going through the process, this company stated there would be a fee, but did not say how much. I thought "Ok, how much could it be?" And proceeded with the transaction. Today I get confirmation that it went through and the cost is almost $65! For one year! I will NEVER use this process or company again and I will certainly be broadcasting this over social media. What a ripoff. I understand a company not being affiliated with the state and also needing to make a profit but almost $27 in fees is ridiculous and not revealing until the payment is processed is outrageous! Push the button to process it without knowing the amount is on me, deliberate omission before asking for the payment is on eTags. One instantly lost customer with social media access. Bad play, eTags, bad play

Date of experience: September 30, 2015
Linda R.
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This is great
September 30, 2015

This is great. I don't have to come down town and find a place to park or wait for the next clerk available. Great Job!

Date of experience: September 30, 2015
laurent n.
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Was suppose to get a call back from customer service never did received it
Also the charge were very high for the service received

Date of experience: September 30, 2015
John B.
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Nice an easy this time
September 30, 2015

Nice an easy this time

Date of experience: September 30, 2015
Katherine Z.
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Super fast and easy!
September 30, 2015

Super fast and easy!

Date of experience: September 30, 2015
Olga R.
0 reviews
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I need to be able to pay with my debit card
September 30, 2015

I need to be able to pay with my debit card.

Date of experience: September 29, 2015
frank R.
0 reviews
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Mike in customer Service answered all questions and was very helpful

Date of experience: September 29, 2015
Angelique P.
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Everything wired fine
September 30, 2015

Everything wired fine

Date of experience: September 29, 2015
KENNETH V.
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Best service ever
September 30, 2015

Best service ever

Date of experience: September 29, 2015
KESIA M.
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Ok
September 30, 2015

Ok

Date of experience: September 29, 2015
dawn t.
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So helpful!
September 30, 2015

So helpful!

Date of experience: September 29, 2015