eSurrantyReviews 323

I sent my phone to them for a screen replacement back in June. It took them a week to send me a loaner phone when they said it would be overnighted. It has now been over 3 months since my Galaxy S8 was delivered to them and after sending multiple e-mails to my claims representative, messages through my account on their website, creating multiple tickets, multiple calls and even messages through their Facebook page I have not received 1 response from them. They are ignoring me. At this point I've been trying to contact them to give me my phone back, I don't care if the screen hasn't been replaced yet I just want it back and a refund for what I gave them to fix my phone. It should not take over 3 months when other places do it the same day. Not to mention, they sent me a faulty loaner phone that keeps randomly restarting itself, it erased all of my contacts, it doesn't let me view group messages and send or receive pictures. I wish I would have seen all the negative reviews before trusting them with my phone. I feel cheated and if they don't return my phone soon I will be filing a complaint with the bbb & federal trade commission and if need be pursue legal action.

Back in July, I sent phone to this company for repair! After 50+ emails, I finally just asked the company to give me my phone back so I could get out repaired. Then, they sound that I was trying to commit a fraud. So the last email I received from the claims rep was there beginning of September telling me that I should have my phone in 2 days. Needless to say, we are now going into the middle of October and I still don't have my phone. Then, the only time I get any answers is when I make a review on this site! The lady that does the reviews is the only one that answers my questions. The claims rep will not even respond to my emails! That is what makes me madder then anything! All I was wanting was my phone and money back so, I could get it repaired myself and stop wasting my time with this company! I am extremely aggravated with this company and situation! I just want my phone!

On July 26th I submitted a claim for a phone from the plan I bought last year. My phone wouldn't power on anymore and I thought that even if it was determined non-repairable I would only be without a phone for 7 business days at the most (based on the Claims Handling page from their website). My phone arrived at their repair facility on Friday 8/4 according to the USPS tracking number. My emails and voicemails went unanswered until my claims advisor replied on 8/10 to say there was a 'shipping delay at the repair center' and he would have more information on 8/14, but I never heard from him again. I've called multiple phone numbers and left voicemails because I can't get to a live person. I've also opened online chat support tickets (which just create emails that get ignored because their online chat agents are NEVER available) but nothing got them to respond until I submitted a complaint with the Better Business Bureau. Unfortunately, their reply was essentially 1) we are waiting for a report from the manufacturer's repair center 2) repairs can take longer than you would like and 3) you cannot get a refund (which contradicts their FAQ which says you can get a pro-rated refund). They last responded to my BBB case on 8/30 and I still have no phone and no one has given me an update.

I was so impressed with the service I got with my policy on my S8 that I came back and bought one for my daughter's S7. I am in the process of my first claim with the exception of the Miami Post Office misplacing my phone, everything has gone quite smoothly. Company reps have kept in touch and kept me informed.

This website is a scam. I paid over $100 to get m iPhone 6s sc4reen fixed and was promised overnight shipment of a loner phone and still haven received it. Its been over a week now. These people just try o rip you off and get your money honestly stick with Apple Care + because this is just sketchy and not reliable. I have been with a broken phone for a week and if I had gotten Apple Care + I would have had an operating phone by now. They never answer or call back on my voicemails I left them and I am truly, so very outraged. DO NOT USE THIS WARRANTY SERVICE.

I purchased a phone from a local shop a few weeks ago. Wife suggested I put insurance on it, I did so. Not long after, the screen cracked... followed the steps with these guys. Paid my deductible, mailed in my device. AS SOON AS MY DEVICE WAS MAILED IN, THE COMMUNICATION WITH THE "claims representative" took a bad turn. IT'S NOW BEEN 3 weeks and no response to email, voicemail or anything. I've called the main telephone number over 50 times at different times of day, no answer. These guys are frauds. They've stolen my device I paid $600 outright for. I am pissed and will be taking legal action against this piss poor excuse of a company.

I don't like that they don't ever answer the phone so I can talk about my claim. Also cant get them to really reply when I leave a message. Sent in my stuff and cant get any answers. I know it takes time but its been a couple of weeks and I still cant get a response.

I have been a customer for over 4 years and have had 8 policies with them over those years. The price cannot be beat for the quality of coverage they offer. Working on claims with them has been an easy process. Even though my wife and I take care of our devices it is nice to have these policies as peace of mind. Compare what other device insurance companies offer and I think you will find that esurranty will beat them all, especially the coverage through your network. Apple Care is alright but eSurranty is beyond superior to that too.