eSurrantyReviews 323

Ok please take a quick look at this, what they claim is all BULL***^

-There IS NO SAME DAY SERVICE...
-THEY SEND YOU A GARBAGE PLASTIC IPHONE5c... THAT DIDNT WORK
-TOOK 2 weeks for them TO TELL ME THAT MY REPAIR COULD NOT BE DONE (then they wonder why people scam them and say they lost their phone when they pull things like that, smh)
-ITS BEEN A WEEK AND I STILL HAVENT GOTTEN MY DEPOSIt back or my refunds, and I started he claim on October 10th.
- They pay you to write good reviews in credits, so all of their positive reviews are BOUGHT LIES

Heres it in detail:

This company is the biggest Sham out there. I brought my phone to them because someone tried to repair it, And pretty much messed up my phone. When I sent it in it took them two weeks to tell me that they could not fix my phone and it was not covered. On top of it there is no customer service on the phone and everything is he said she said through email.

Like I said it took two weeks to even get my loaner phone which is a iPhone 5c and did not work. Now I have been waiting a week for my return label and all my refunds.

Dont be fooled by all the positive reviews they pay you in credits to write a good review about their company to drown out all bad reviews which are the truth. Try calling them? Impossible to get someone on the phone. Messs up on your paper work, and the back and forth BS they put you through? It delays the process a week! I didnt even mess anything up, besides the phone, and I got screwed with that too!

I am very thankful that I found esurranty over 4 years ago. I have had 3 phones covered with them now and I can't beleive I had 2 claims this year when I didn't have a claim for the first 3 years of being a customer. As always, their customers service is great and when i got my new S8 last month after trading in my S7 that esurranty repaired for me they switched my coverage and thankfully they did because 2 weeks later i dropped this phone which I had no idea was so fragile and the whole front and back shattered. As usual, I logged in and filed a claim and within about 15 minutes I receive an email letting me know I could get it repaired at best buy and send them the receipt so they can pay me back or they can send me a loaner galaxy s7 and they will get it repaired at samsung. I opted for their repair since best buy was telling me it was $390 to repair just the front and another $180 for the back. Anyway, they sent me the loaner phone the next day and 5 days later I had my phone back working like new. I have been a customer for over 4 years now and they have never let me down. Esurranty is the best and I have always had great service.

We thought this was a great company and a great price for insurance. However, two weeks after charges to my credit card for the replacement phone and deductible, NO action has been taken with eSurranty.

I was told one day to ship loaner phone, return damaged phone to eSurranty and within 3 days our damaged phone would be returned.

I just called my credit card company to dispute the charges.

DO NOT BUY THIS INSURANCE!

Tom S.

This is a company you cannot trust. What ever you do, do not signup with company. Here is my horror story: Initial contact was made early August and was good with their employee *, and then it went downhill. I got the warranty and as my luck had it, I broke the screen on the phone. Sent it to them for repairs. Didn't hear anything back. Sent them an email and was told that it would take 10 business days for Samsung to repair the phone. 10 Business Days later, after not getting any update, I contacted them and was told my phone was locked to Samsung and Google and they couldn't replace the screen. Wait, since when does a phone need to be unlocked to replace a screen?

Especially since it's factory reset per their instructions. I sent a heated email and he didn't respond. Finally responded with a rude email telling me that if i was rude in my email again then he would not respond. Great customer service? NO! He then stated that my order to repair the device would be canceled and phone sent back. Now it's been over 2 months and the company still has not sent the phone back, has not responded to any emails and has basically stolen a $1,200 phone.

Update 10/12 - CEO contacted me and has sent my phone back. Very nice person on the phone. Being persistent pays off. After 3 months, I will finally get my phone back. I don't think it will be repaired but at least I get my phone back.

On April 12th, 2017 I purchased 2 policies for my wife and I. These policies were for the Google Pixel XL smartphone and an additional Motorola Droid 2 Android smartphone. The total was $140.93 via debit card. Flash forward to July 4th, my wife accidentally went into the lake with her phone in her pocket.The following Monday I filled out the insurance claim and before I got the label to ship the phone to them to be repaired they made me pay an additional $189 to replace the phone if it was not repairable. I was told if it was repairable they would refund the difference from $189 to $59. (approx $130) I made the $189 payment via debit card and then they sent me a label by email to mail the phone, which I did around July 7-10th 2017. After the company had my wife's phone for more than 3 weeks I got frustrated and unsatisfied with their service, I asked for the phone to be returned and for a full refund. I eventually got the phone back unrepaired however there was not a refund. I asked to cancel my policy and it too was denied (they won't let me cancel my policy). This is all well documented through email with the representative (Sean Henson). After multiple attempts I could not get anyone to answer their phone. Thinking I had been ripped off, I decided to dispute the charge with my bank. However after Sean Henson let me know to read my contract I saw that they would send me to collections if I disputed the charge, so I called the bank and told them I no longer wished to dispute it. Still to this day they have me labeled as disputing the charge even though I ultimately decided not to dispute the charge with my bank. I do have proof that I declined to dispute the charge with my bank.The last contact I have had with them was August 15th 2017.

I have been left without my $338 to this day.