eSurrantyReviews 323

Was really looking for an alternative from Assurion and Apple care. After doing some really intensive research I found out about Esurranty.com. I have been very impressed with the customer service and price thus far. I would highly recommend them for your phone insurance needs.

There is the reply from Essuranty immediately after I posted my update.

"Response from *., eSURRANTY Representative
Responded 55 minutes ago
You have failed to mention how you disputed payments to us and broke your contract which would then turn fault to you. You can't throw stones when you live in a glass house!"

1) What professional company would word a reponse like this?
2) I disputed my payments on the 2 policies in which I make monthly payments because I did not receive my cell phone back after a couple of months. These policies are for other phones not the one in question in this review
3) I was all but told today that my phone was lost along with 18 others most likely, because Essuranty has no clue what the contracted repair center did with the phones. However, magically the phone is scheduled to be shipped on 1/12/18 but since I have disputed payments on the 2 policies mentioned above I would be responsible for the payment of the repair and shipping.

Do you see the trend here. Do you see how EVERYTHING is the customers fault and they will do anything to scam you out of your phone and if not that then your money. I have stated to them many times, i will gladly pay the outstanding balances owed once I know my phone is in route back to me. Let them try and charge me anything beyond what I actually owe. I will have zero issue hiring an attorney at that point.

I wanted to provide an update after sending emails almost on a daily basis since my last post and I STILL have not received a response from anyone at this scam of a company.

If you notice most all of the positive reviews are given during the sign up process to get a policy, however, many of us after filing a claim never receive our phones back, when we submit online complaints * responds the exact same way to everyone, placing blame on the customer and none with Essuranty itself. The replies are unprofessional and almost child like.

DO NOT USE THIS COMPANY! There are many others out there that are professional, that you can use in your local area, and that will provide the customer service we all deserve.

I plan on filing a police report with the Miami-Dade Police Department and also going to the local new media outlets in the Miami-Date area to see if they are willing to conduct an investigation into this company. There are far to many of us that have never received our cell phones back.

* wants to state that customers are committing fraud, well how many cell phones has Essuranty stolen so far from it's paying customers. With cell phones costing upwards of $750 to over $1000, I'd say that are breaking the law themselves.

If anyone wishes to join me in this fight, please feel free to contact me. I am willing to do everything possible to shed light on this fake company and its practices.

*Personal information redacted by admin

This company is a scam! They dont pay claims, and you will never get someone on the phone and an email from them! Scam scam scam, they offer you $10 credit to give them reviews on different sites once you
Sign up! They are crooks! Im not a legit customer you just took $11.99 out of my account. ******* is my account number with you!

Reply to your last message?

My account is being investigated for fraud?!? Are you kidding? I bought the policy on 12/17/17, I did have a payment declined, but you where still able to collect. You have collected from me each month, bank statements dont lie. And further more ifnhave $30 in credit on the account that would be a default Payment anyways. I didnt even make a claim until April 1st for a cracked screen, you people dont answer the phone ever, or return voicemails. I also sent you several emails that feel on deaf ears. The only email I received for you was my fax wasnt legibal which I resent 2 more times and even emailed the documents you requested 3 times. If Im being investigated for fraud why still debit my account the $11.99 on may 1st? You reply to customers on here but not when they call your number or email you! You are a scam and a joke! I will be getting all my payment to you reimbursed! Dont bill me again you crook! None thing you have taught i will never review a company for store credit until I have had a true experience with them, not just 2 weeks! I have your service for 4 months before I made a claim but you say I committed fraud?!? GTFOH you scammer and thief!

Did a google search and found eSurranty after I bought my iPhone 8. My phone service provider doesnt offer insurance themselves so I wanted to find coverage since I just dished out close to 800 bucks for the phone. I couldnt find any other insurance that also covered Loss or Theft... definitely wanted those covered for such an expensive phone. It was VERY easy to sign up on their website and I felt their price was reasonable especially compared to other companies plans that did NOT cover loss or theft. So far so good with this company! Definitely recommend!

I started off thinking this company had fantastic customer service. Boy were they blowing smoke up my a**! I also filed a claim in Nov 2017 and I am still waiting to receive my reimbursment check. Take it to Apple to have the screen fixed and we will send you your deductible back I was told. Really? No one will even return any of my messages. Don't be fooled by them. They are cheaper because they take your money and you get nothing in return but a hassel!

So where to begin. Oh, I know! The price of cell phone insurance. Rather than paying your cell phone company upwards of $10/month, you can get the same or better coverage with eSURRANTY for a fraction of the cell phone company cost. And - If your phone is not fixable, lost or stolen, they do not give you a refurbished device like all of the other companies do, they give you a brand new phone. That's my kind of insurance company. Check them out as you won't be disappointed!