eSurrantyReviews 323

I filed a claim for the Iphone I lost.

They asked me to provide couple of documents with notary. I did provide. They still want me to provide more documentation which could take weeks if not a month.

I got fed up with this process and bought an unlocked iPhone at the Apple Store.

When you file a claim, they play the delay tactics and ultimately make you exit and give up.

I cancelled my claim (btw there is a deductible amount of $286 which isn't cheap) and policy as well.

Total ripoff and fraudulent company. They didn't respond to my emails also. The person I worked with was Rick Lewis.

Readers, Do yourself a favor: just stay away

ESURRANTY is a RIP OFF! BUYER BEWARE! Yes, after purchasing what they refer to as "cell phone insurance" I got all the information on my "insurance" lol it is great until you actually file a claim and then the entire "company" is missing in action... save your time and money! I spend over $300 covering my iPhone in 2014, 2015 and 2016. I had my first claim in 2016 and that is when everything went to crap quickly, I still have a loaner phone, which I paid over $140 in August 2016. I never received a new phone from them. It is a joke of a "company." The only "representative" I ever spoke to was Angelo.

I could not say anything bad about esrranty they are hand down the best trust worthy company. I have been in touch with the customer service multiple time and have not had a negative experience. They are by far the best company

This is a revised review for an initial review that I was reprimanded for because it was supposedly inflammatory. I stand corrected... ESurranty will pay (or credit) you $20.00 to write a review of their company and experience. As was stated to me most people don't make the effort to write if they're happy but of course will write if they're displeased or unhappy. My first experience with ESurranty was last year when my daughter's phone fell into a pool of water rendering it unusable. The process was unbelievably slow and painful! Because the person that handled my claim was very pleasant and tried to be as helpful as he could... I agreed to write something positive for the $20.00 credit so bear this in mind when you read those reviews! This year my daughter actually lost her phone which took us to a whole new level of frustration. I completed the paperwork and upon submission and review was charged by the company the $276.00 deductible I assumed that the phone had been shipped. 9 days later (5 business days) checked on line and saw that there was yet no approval by the underwriter. Rachel (who is the spokesperson for ESurranty) offered an explanation as to why they have to charge your credit card for the deductible ahead of time however... I'm extremely disturbed by the process and find it incredibly slow, painful and frustrating. I don't question the legitimacy of the company but honestly you can find a great IPhone on Swappa.com or eBay. Just look at your options before you buy a policy here... check the cost of your deductibles plus the cost of the policy. Again... I do believe the company is legitimate but know that it's a very very slow process and you'll have to set up a loaner phone while you wait... soooooo not worth the time, cost and energy expended.

This is the second claim I have had with this company. The first time I lost my phone and it was rocket science to get them to replace it. Lots of hoops to jump through, many delays and time without a device. All in total, nearly 2 months without a phone. I now have a broken phone and they have basically stopped responding so I have no idea when I might be able to get my device replaced. Coming up on 3 weeks and no end in site.

OK I have four phones covered by Esurranty and finally had to make a claim on a iPhone 6S with a cracked screen. Needless to say the claims process is quite cumbersome. After filling out the claims application online you are taken to another page to download claim forms that have to be filled out again along with a copy of your ID and a form for payment and email them with your claim number. After emailing all of this redundant stuff I waited over 48 hours for my representative to email me back. He told me that they could ship me a loaner phone for a $ 99 deposit while my phone was repaired. I emailed back stating I didn't need a loaner. Still no word yet on how to get my phone repaired. I finally took the phone to Apple repair station and had it fix for $129. Esurranty said they would reimburse me. They still deducted $75 after taxes to my credit card. Esurranty advertise that they are fast. Hardly! I will see if they send me my money or not. Needless to say I'm not to satisfied with their services.