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The company has garnered a mixed reputation, with some customers appreciating the affordability and ease of purchasing insurance policies. Positive feedback highlights prompt initial responses and the appeal of lower rates compared to traditional carriers. However, a significant number of reviews express frustration over inadequate customer service, including long delays in claims processing, lack of communication, and unresolved reimbursement issues. Many customers report feeling ignored and misled, leading to a pervasive sentiment of distrust. Overall, while the pricing is attractive, the company's execution and support appear to be major areas of concern.
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Easy to deal with and they offer loss/theft which most companies don't offer. Prices are very reasonable compared to other companies. Angelo was a pleasure to speak to and very helpful with my questions.
Nice customer service and best choice is to prefer or choose the insurance policy for 1 year or more
I am frustrated with my experience. I sent my phone back a week ago and have not heard anything regarding the repair, nor is their any update to my claim status on line. In addition to that, I could not restore my phone to the loaner phone because the storage was only 16 GB and my phone is 64 GB. I spent hours trying to get portions of my data to the loaner phone, especially contacts and failed. That is a big problem for me since I am on call 24 x 7. Also, your service does not state that you cannot take it to a repair facility the first time.
Very Technologically Efficient and with quick turn around time on the services offered. Fair premiums and reasonable deductibles.
Thank you for being a valued eSURRANTY.com customer.
I bought the 2 year warranty for my daughter's iPhone 7 from essuranty because I found the coverage to be complete unlike Apple care and less expensive than paying monthly through your mobile phone service.
Thank you for being a valued eSURRANTY.com customer.
Signing up for this phone insurance was so easy and quick! Great peace of mind! Hopefully I never have to file a claim!
Thank you for being a valued eSURRANTY.com customer.
I did my due diligence and researched all the iPhone insurance companies and eSurranty offered the best value at the best price... especially since they cover Theft and Loss.
Thank you for being a valued eSURRANTY.com customer.
I was with another company and after three years filed a claim, with dissatisfaction with their claim process.
Thank you for being a valued eSURRANTY.com customer.
I searched online for smartphone insurance for a phone I bought directly from Samsung and activated with a prepaid service provider. Only a few insurers would provide me with coverage as most would not insure a phone that was not purchased from a retail outlet or a service provider. Esurranty covered loss or theft at the least cost.
Thank you for being a valued eSURRANTY.com customer.
Phone was fixed fast and no problems! Customer service was great and communication was always open. Shipping to and from was easy as well.
Thank you for being a valued eSURRANTY.com customer.
So easy to sign up and you can't beat the price! I did a lot of research and they are the best by far.
Thank you for being a valued eSURRANTY.com customer.
Esurranty has been great so far. Responsive, affordable and good coverage options. I would recommend
Thank you for being a valued eSURRANTY.com customer.
Fast, personable personal contact and a better deal than with the phone company. Saved over $250 for the second year of the phones
Thank you for being a valued eSURRANTY.com customer.
They insure most cell phones and they don't have to be new. The sign up is easy and the cost is low for what the policy provides. So glad I found eSURRANTY!
Thank you for being a valued eSURRANTY.com customer.
The BEST comprehensive coverage available and at one of the lowest prices. Customer service is top notch and aims to resolve any issues you encounter. Our family utilizes eSurranty for all of our coverage needs.
Thank you for being a valued eSURRANTY.com customer.
I've had 3 of my families iphone 6's have issues and eSURRANTY fixed them all. The process was very straightforward and quick.
Thank you for being a valued eSURRANTY.com customer.
The price for a year of seemingly-comprehensive insurance (includes theft protection) is right in line with SquareTrade and definitely cheaper than a year of Apple Care. If the claims process is smooth and quick, this is probably the best deal in iPhone coverage.
Thank you for being a valued eSURRANTY.com customer.
Sign up was easy and straightforward. The policy covers what I want. We'll see what happens if I have a claim.
Thank you for being a valued eSURRANTY.com customer.
I signed up for easy Randy for my daughter's used iPhone. The price was right, but I was more impressed with how fast and easy it was to do online. Have yet to submit a claim and hopefully I won't have to.
Thank you for being a valued eSURRANTY.com customer.
New Cell phones aren't cheap and accidents do happen. They provide peace of mind for a reasonable cost.
Thank you for being a valued eSURRANTY.com customer.
Answer: I am sorry you are having an issue with your claim. You can contact the claims departments general mailbox at [email protected] and your concern will be forwarded to the claims department manager. Our claims department does not have a direct number but each claims representative has their own extension. They can choose to give that to customers, but they are not required to as it is the policy of our claims department and underwriting to converse with customers by email as it is more efficient. As I can not look at an open claim I can not give you any information about your claim. I can tell you from the past claims I have seen when there is a delay it is usually that the customer did not send in the proper documentation or there is an issue involving fraud. I am not saying that this is the case with you, but I am telling you what I have seen in the past as we have hundreds of claims per day and our claim completion/payout rate is over 93% which is 20% higher than the industry average.
Answer: No. esurranty.net was developed after a person not affiliated with the esurranty company attempted to register the domain. It was originally used only for esurance customers when esurranty had a contract with them. When esurranty cancelled that contract they kept the site operational to serve the leftover customers that didn't switch their accounts to esurranty.com.
Answer: The policy page for that device is here: https://www.esurranty.com/iphone-7-plus-insurance/ and yes our policy covers loss and theft. In regards to being cost effective, we advise that a 2 year plan is usually more cost effective as the price generally go down for the coverage after the 2nd year.
Answer: Thank you for contacting us. A policy under your name is listed as refunded in our system. In looking at the claim notes it shows that you were informed 03/13/2017 that the credit was returned to us so we resent it to your bank.
We are a mobile device service plan provider.


I apologize if there was some delay. Your device was received from the USPS on 07/11/2017 which was yesterday. The account notes show the system updated the status as awaiting repair/replacement which takes 1-3 business days as explained to you. Unfortunately we can not offer higher memory loaner iPhones as past customers have either broken them or not returned them within an acceptable amount of time. Please contact your claims representative directly for the most current claim updates.