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eSurranty

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eSurranty

3.2
esurranty.com

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eSurranty Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and ease of purchasing insurance policies. Positive feedback highlights prompt initial responses and the appeal of lower rates compared to traditional carriers. However, a significant number of reviews express frustration over inadequate customer service, including long delays in claims processing, lack of communication, and unresolved reimbursement issues. Many customers report feeling ignored and misled, leading to a pervasive sentiment of distrust. Overall, while the pricing is attractive, the company's execution and support appear to be major areas of concern.

This summary is generated by AI, based on text from customer reviews

service
34
shipping
25
returns
25
quality
31

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Excellent company!
July 15, 2017

Easy to deal with and they offer loss/theft which most companies don't offer. Prices are very reasonable compared to other companies. Angelo was a pleasure to speak to and very helpful with my questions.

Date of experience: July 14, 2017
madhu A.
California
1 review
1 helpful vote
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Nice!
July 13, 2017

Nice customer service and best choice is to prefer or choose the insurance policy for 1 year or more

Date of experience: July 12, 2017
New Jersey
1 review
10 helpful votes
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I am frustrated with my experience. I sent my phone back a week ago and have not heard anything regarding the repair, nor is their any update to my claim status on line. In addition to that, I could not restore my phone to the loaner phone because the storage was only 16 GB and my phone is 64 GB. I spent hours trying to get portions of my data to the loaner phone, especially contacts and failed. That is a big problem for me since I am on call 24 x 7. Also, your service does not state that you cannot take it to a repair facility the first time.

Date of experience: July 12, 2017
Rachel M. — eSurranty Rep
over a year old

I apologize if there was some delay. Your device was received from the USPS on 07/11/2017 which was yesterday. The account notes show the system updated the status as awaiting repair/replacement which takes 1-3 business days as explained to you. Unfortunately we can not offer higher memory loaner iPhones as past customers have either broken them or not returned them within an acceptable amount of time. Please contact your claims representative directly for the most current claim updates.

Mexico
1 review
1 helpful vote
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IPhone Insurance
July 13, 2017

Very Technologically Efficient and with quick turn around time on the services offered. Fair premiums and reasonable deductibles.

Date of experience: July 12, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

New Jersey
1 review
1 helpful vote
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I bought the 2 year warranty for my daughter's iPhone 7 from essuranty because I found the coverage to be complete unlike Apple care and less expensive than paying monthly through your mobile phone service.

Date of experience: July 11, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

Utah
1 review
0 helpful votes
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Quick signup!
July 12, 2017

Signing up for this phone insurance was so easy and quick! Great peace of mind! Hopefully I never have to file a claim!

Date of experience: July 11, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

Massachusetts
1 review
0 helpful votes
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Great experience with eSurranty!
July 11, 2017

I did my due diligence and researched all the iPhone insurance companies and eSurranty offered the best value at the best price... especially since they cover Theft and Loss.

Date of experience: July 10, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

Georgia
2 reviews
0 helpful votes
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Looking for better
July 10, 2017

I was with another company and after three years filed a claim, with dissatisfaction with their claim process.

Date of experience: July 9, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

Washington
8 reviews
1 helpful vote
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Best plan for me.
July 9, 2017

I searched online for smartphone insurance for a phone I bought directly from Samsung and activated with a prepaid service provider. Only a few insurers would provide me with coverage as most would not insure a phone that was not purchased from a retail outlet or a service provider. Esurranty covered loss or theft at the least cost.

Date of experience: July 8, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

Texas
1 review
0 helpful votes
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Phone was fixed fast and no problems! Customer service was great and communication was always open. Shipping to and from was easy as well.

Date of experience: July 8, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

Ohio
1 review
0 helpful votes
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Great insurance
July 8, 2017

So easy to sign up and you can't beat the price! I did a lot of research and they are the best by far.

Date of experience: July 8, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

Nebraska
1 review
0 helpful votes
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Esurranty has been great so far. Responsive, affordable and good coverage options. I would recommend

Date of experience: July 7, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

North Carolina
1 review
0 helpful votes
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Renewal
July 5, 2017

Fast, personable personal contact and a better deal than with the phone company. Saved over $250 for the second year of the phones

Date of experience: July 4, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

Illinois
1 review
0 helpful votes
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They insure most cell phones and they don't have to be new. The sign up is easy and the cost is low for what the policy provides. So glad I found eSURRANTY!

Date of experience: July 3, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

Texas
2 reviews
0 helpful votes
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The BEST comprehensive coverage available and at one of the lowest prices. Customer service is top notch and aims to resolve any issues you encounter. Our family utilizes eSurranty for all of our coverage needs.

Date of experience: July 1, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

Georgia
1 review
0 helpful votes
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Great service
July 1, 2017

I've had 3 of my families iphone 6's have issues and eSURRANTY fixed them all. The process was very straightforward and quick.

Date of experience: June 30, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

California
1 review
0 helpful votes
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Great Find
June 30, 2017

The price for a year of seemingly-comprehensive insurance (includes theft protection) is right in line with SquareTrade and definitely cheaper than a year of Apple Care. If the claims process is smooth and quick, this is probably the best deal in iPhone coverage.

Date of experience: June 29, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

Minnesota
1 review
0 helpful votes
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So far so good
June 27, 2017

Sign up was easy and straightforward. The policy covers what I want. We'll see what happens if I have a claim.

Date of experience: June 27, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

New Jersey
1 review
0 helpful votes
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Fast and easy
June 26, 2017

I signed up for easy Randy for my daughter's used iPhone. The price was right, but I was more impressed with how fast and easy it was to do online. Have yet to submit a claim and hopefully I won't have to.

Date of experience: June 26, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

California
1 review
0 helpful votes
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Peace of Mind
June 26, 2017

New Cell phones aren't cheap and accidents do happen. They provide peace of mind for a reasonable cost.

Date of experience: June 26, 2017
Rachel M. — eSurranty Rep
over a year old

Thank you for being a valued eSURRANTY.com customer.

From the business

We are a mobile device service plan provider.


esurranty.com
Founded in 2001
Miami, FL