eSurrantyReviews 323

This is a zero star company,
I had a claim with them and even if I call these people, there is no response from a month and they are not giving a rely to my mails. This is a f**king company full of bull$#*!.

I highly recommend taking your business elsewhere!

I had a 5 star review for this company until I submitted a broken screen claim. To say that they were non-responsive to the point of fraudulent behavior is probably a fair statement. They were glad to charge my credit card for the deductible on the claim, as well as a $99 deposit for the loaner phone (which was never sent), almost immediately, upon approval of my claim. I finally disputed the charges a full month later when I gave up hope of ever receiving a loaner phone.

Esurranty is the best. They cover more than any other company that I did research on and other than seeing some reviews that were questionable in my opinion, I can't find anything wrong with them. I chatted online with one of their agents to verify some information and the response was quick and very informative. Although I have not had to make a claim, I can tell you that the 2 times I tried to speak to someone, I was answered right away or within a couple of minutes. I've done my research and Esurranty is the best!

5 years as a customer and I am still as happy as I was after my first claim. I just had a new claim for my iPhone 6 a few days ago and everything was handled within 3 days and I even received a new phone since Apple couldn't fix the issue with my old one. I just bought a new policy for my wife's new iPhone 7 and look to having 5 more years of great customer service with esurranty. Rick was my claims rep the last time and he was very professional and straight to the point.

I had Asurion through Sprint for years and with the last claim it was the end of them for me as all they did was lie to me. So I went searching the net for another means of covering my phones where I found many insurances available so I took a few days and went history searching on each one. Everyone had good and bad so I did a little more digging into each to figure out what the reasons were for the negative feedback. Many people had multiple complaints with Asurion and others as well as eSURRANTY. But what I did find with eSURRANTY is that yes there are people that have problems do to their own neglect and not completing the claim process or even complete the registering of their phones. If you just follow all the prompts and screens you can complete any claim or sign up quickly and eSURRANTY will be able to repair or replace you device in a timely manner. After searching through many companies I am happy to say that I have switched all my coverages to eSURRANTY and have been pushing many others to do the same.

I see all the fake notes and reviews posted on your homepage saying that esurranty is the best insurance company and providing same day coverage?
Whats wrong with your company? Its been more than a month and i did not hear anything from you guys regarding my claims.
I went through the reviews on yelp, google, etc., everybody has a complaint on you guys. Why esurranty is troubling customers. I am fed up i request to either process my claims or just refund all my amounts, would rather purchase some mobile with that refund amount. I feel that its waste of waiting trusting esurranty.