eSurrantyReviews 323

I decided to look for a warranty that still may cover my phone since my phone no longer had warranty. I came across eSURRANTY.com and thought worst case I am out some money and a phone. I purchased the agreement for my phone. A while after I purchased the warranty the screen on my Samsung S7 Edge went out so I started the claim process. The communication during this process is why I did not give eSURRANTY 5 stars. I want to say it took about a month from when I submitted the claim to the day I received my phone back from them. I had to continue to send messages every so often to the company directly and to the representative because I would not get timely status updates on my phone. Good thing I did because my phone was place in the wrong category when it came to shipping it out which took longer for the phone to come to me. I made sure to make copies of any relevant paperwork just in case. In the end, I received a functioning phone and still have warranty on it.

Five stars for this company! Wish I could give bonus stars because Saving 35% over carrier sponsored insurance plans is a really big deal to me! I have purchased several policies to cover our various phones, and each time the company reaches out via phone to thank me & say they will always be accessible if I need them or have questions.

It's a scam, I never got my claim solve even my dedactubale they don't wanna return it to me. It has been almost two month now and I'm sending messages and life chat no one is responding, also I call them every day no one to pick up the phone or even return my calls. The agent I work with was nicer but since he got the dedactubale he disappeared too no emails or phone calls back from him by the way his name is Sean Henson claims department rep which is his name is associated with many esurraty scams on the internet on poor people like me.
The bad thing is I'm not going to stop I will sue them and ask every person who suffer from them to take a legal action too.

I would give this company zero stars if I could. It's been a month and I still do not have a replacement phone, despite paying the deductible immediately. There is no phone number to call, the supposed agent handling my claim has a phone number but refuses to answer or return my voicemail messages. The only way to communicate is via email and it's the company's leisure. I emailed numerous times regarding my claim with no response. I wish I never chose this company and would never recommend them to anyone else. I am looking into reporting them to the better business bureau and possibly seeking my deposit back since the company is non-communicative at this point.

Reasonable low monthly payment but only issue is that there is around a 1 month waiting period for your coverage to start. Also, hope that more representatives will be available to answer your call or to chat live during normal business hours.