eSurrantyReviews 323

The worst customer service I've ever had! Won't answer phone calls, left messages and they weren't returned. I had to email many times to finally get a response and of course my claim was denied. Had the nerve and lecture me in a email. This went on for a month. Cancelled policies (bought 2) and since I filed a claim on one (and denied), i'm not eligible for a pro rated refund on that policy. The other policy refund will be pro rated. We'll see. I didn't do my homework well enough before I bought these policies.
Beware.

When I was researching insurance for my new iPhone 6 eSurranty kept coming up for customer satisfaction. I wanted a plan that would cover loss along with needed repairs. The price was reasonable with easy signup. The first year of owning my phone I ran into a problem with the screen freezing up. Filing a claim was super easy and they actually called me back to me in 30 minutes. The weird thing was it was a Saturday night. Who gets back to you on a Saturday night? I got the necessary packaging and easy to follow instructions on Monday along with a replacement phone. My phone was returned to me within a week or I should say a brand new (not refurbished) Apple phone was given to me. ESurranty is great with giving you discounts when you renew your policy. I found the whole experience a little bizarre since their incredible customer service was something your rarely see nowadays. I definitely give them 5 stars.

Super easy, no frills, straight to the point insurance purchase. Took less than 5 minutes from start to finish. Would highly recommend their service.

Avoid this company, look at AppleCare or another provider. I sent my iPad for repair on Feb 28. On Mar 26, a manager emailed my device was being returned. By May 2, I still had not gotten my devise and my emails got no response. On May 3, I got an email from a manager stating my device was not repaired (the same one that some 30-days ago the company said was repaired and being returned) because it was purchased outside the U.S. (not true brought it in PA). I asked for my device returned repaired or the original be returned with a full refund. Today, June 2, my device is not fixed; not returned; and no refund. I have a complaint filed with the PA and NV State Attorneys General. AVOID THIS COMPANY!

>WARNING< Their service phone number and online for request for repair is phony. You can call esurranty every day but they won't pick up your phone calls. Their answering recording is phony because they will not follow up and return any message, USPS mail or email you back. I had USPS certify mailed all documents as listed online, still no response from esurranty. Their agenda is not honor your purchase esurranty insurance contract at any authorized repair center. Esurranty enrollment customer service will only take your money but they will not honor any future esurranty insurance repair service. Beware any fraudulently esurranty respond response.

I've been with eSURRANTY for over two years and never have had an issue with their service. Their prices, payment options, coverage, and knowing if something happens to my iPhone it'll be replaced with a new one and not refurbished is all worth it to me. Their customer service is great at answering any and all questions I throw at them. I havent found another warranty service option that beats eSURRANTY and I've looked. I'd highly recommend eSURRANTY.

Painless and fantastic coverage. Easy to sign up, felt very confident in their product offering. No issues reaching a live human when calling in.