eSurrantyReviews 323

Esurranty's customer service has always been really easy to work with, fast efficient, everything you'd want. I've never actually had to make a claim with them, but I'm confident that it will go well. Their online interface could do with a bit of work, it's not as easy as I'd like to see the details of what you're coverage is. But that's a minor detail. Anybody who would buy coverage from their internet provider they could get it from Esurranty is wasting a lot of money.

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I was looking for a cellphone insurance vehicle which would protect against theft, loss and maintenance issues. ESurranty offered an online product with everything I needed at a reasonable price. Selecting the length of term, optional coverage and pricing were easy to understand and easy to select. I have already had to contact customer service to correct some errors I made setting up my account and found their response fast and very helpful.

(Note: Haven't made any claims yet so can't speak to that part... but) After I bought my s9+ from Best Buy I thought I could buy a warranty plan directly from Samsung but they discontinued it on their newest model? Then I went to my carrier who wanted $15 per month with less coverage than eSurranty! Yes the deductible is a little higher on a full replacement but everything else about their service makes more sense especially at almost HALF of what my carrier wanted to insure my phone. I also found another 3rd pary insurer owned by Allstate (I think) but they didn't cover everything that could happen? ESurranty covers every possible scenario. I am very happy!

I heard about eSURRANTY from my mom who loved the service. It is way more affordable than the cell phone companies and offers a lot more coverage for the low price!
My last phone I am still paying off since I dropped it in a puddle and it was not covered, I learned my lesson to always have peace of mind and carry insurance on my phone. ESURRANTY covers my new refurb and will replace it with a new one if they cant fix it! Cant beat that!

I am still waiting over 3 weeks for my phone to be repaired. Delays, delays, delays. NO ONE answers emails, calls or responds. Average response to an email is 3 days. FIX MY DAMN PHONE! Next time I am switching to Applecare!

No satisfaction. I trying to deal with BBB of Las Vegas. I asked for refund and they initially agreed. Then never answered when I asked how much. Now they say no refund because I had my phone fixed by outside vendor. Are you kidding me? They wouldnt repair it after a month and accusing me of breech of my warrantee? I had it fixed for $49.99 at UBREAK I FIX. Thats is less than Esurranty deductible. They are scam artists and LIARs. DO NOT do business with them!

This company has taken my money and my Samsung S8. They have had it for almost 2 months now and I cant get anyone to give me an update. All it was supposed to take was 3 to 7 business days. They have had the phone since February the 8th. It is now March the 26th. They will not return emails, answer the phone, or return any messages. I have been asking and asking and calling over and over. Sent multiple emails. My phone needed a screen replacement. The color is black. There is no reason they should still have it. Worst of all is they will not communicate with you once they have your money and device. DO NOT USE THIS COMPANY.