eSurranty
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eSurranty Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the affordability and ease of purchasing insurance policies. Positive feedback highlights prompt initial responses and the appeal of lower rates compared to traditional carriers. However, a significant number of reviews express frustration over inadequate customer service, including long delays in claims processing, lack of communication, and unresolved reimbursement issues. Many customers report feeling ignored and misled, leading to a pervasive sentiment of distrust. Overall, while the pricing is attractive, the company's execution and support appear to be major areas of concern.
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DO NOT USE THIS COMPANY. Unfortunately, I fell victim to the scam. I paid for a 2-year warranty. My phone broke, so I submitted a claim, paid full price for the repairs with the promise of a refund minus my deductible. Communication with my "representative" was great and professional in the beginning, but never heard from him again after fixing my phone. I've given up after 4 weeks of constantly trying to get a response from him. If anyone can find a lawyer to file a class-action suit, COUNT ME IN!
I was very satisfied and it was quick and easy with minimal effort and they accept paypal so no check required.
Have only had the vendor a few days. However, the fact that insurance is offered for my cellphones is a comfort especially all that warranty offers.
Easy to use website and excellent pricing! Have not had to use it, seriously hope i do not have to in future but after researching various company's eSURRANTY had the best reviews!
I can't believe I paid for insurance through my carrier as long as I did! I am so glad Ii found Esurranty! It was so easy to register with them, it's coverage benefits exceed my carrier's coverage AND it's half the price!
The website was very easy to use. I was looking for cell phone insurance and aside from the many positive reviews, their prices were MUCH better than my carrier. I'll be back for all of my future electronics insurance needs!
Can get coverage when you need it. Phone company will not let you add coverage after the purchase of the phone!
Easy to use website and pricing is very good considering the price of the phone! Hope I never need it but now know I am insured with a great company
Best company for phone insurance... would not use anyone else! Customer service is very fast and reliable. Quick return of phone and great communication on the process of the repair.
I filed a water damage phone claim with this company in late May. After a slight delay, ended up sending my phone in for repair. They said it couldn't be repaired and they were sending to the manufacturer. That is the last I heard from them since May 29th. I have since tried to contact on a weekly basis, and lately, it has been daily. I filed a complaint with the BBB, and Esurranty quickly responded to the BBB that they had contacted me about replacement and I had 2 more days to respond or they would send my phone back. Yet, I've tried everyday for 2 weeks with voicemails and emails to get someone to contact me and they haven't.
Purchased two policies, had claims on both devices. Promptly paid deductible, then nothing from eSurranty but empty promises. For the iPhone cracked screen, they authorized me to have it repaired at the local Apple Store and said would reimburse the cost of the repair... which they have not done in over a year of repeated attempts to get them to honor the policy. Do yourself a favor and stay away.
I paid in full for a 1 year insurance policy in advance for my new Galaxy s8+. When I dropped the phone and the screen cracked, I filed a claim online. They then instructed me to have another 2 forms filled and notarized. I did so and after a few weeks of not hearing from them, I resent it via email and another fax just to be sure but still no reply from anybody in the company. The damage happened February 4th, 2018.
To date, June 30th, 2018 I have not received a reply, a reaction or an acknowledgement of the claim but, I did receive direct marketing offering me a discount if I renew the policy now... meaning while they are ignoring my claim, they shamelessly solicit more money. Some nerve.
I would recommend you don't use this company, It is a waste of money and your time.
By taking my money and making me believe they are for real, I was thinking I am covered and so I did not seek a real insurance company. So now I am out the money, the phone is not insurable cause it is damaged and I have to pay in full for the screen repairs. Needless to say, I am not insured now for anything else that will happen to the phone.
One can reach only conclusion: Its a Scam
I found that eSURRANTY was cheaper than most companies that I had reviewed online. The coverage is better than most companies that I had researched.
I bought my policy when I wasn't happy with another provider. They have always taken care of our needs.
I find eSurranty very easy to use. Their website is straight forward and easy to navigate. The device coverage is better than Apple's AppleCare, and it cost much less, plus eSurranty gives discounts for renewing. I also found that eSurranty's personnel are very helpful, friendly and efficient.
Love the choices and prices. I have a variety of devices and it is good I can pay by the month or by the year. Don't forget to register your device or you can't use the insurance.
I wish this company was easier to find on bing or google. Had to do alot of searching till I found this site. The price is goo for the amount of service you may need. I just hope the claims are faster. I have not filed a claim but hope it goes smooth.
Better Insurance then that offered by Sprint at a much better price, I will recommend eSurranty to all my friends & family
Singed up 2/2/18. Cancelled 3/9/18. Was told to wait for refund 7-10 business days later. Not the case. Had to file dispute with Paypal. Barely got a refund message sent 6/4/18. Stay away if you like money well spent. Customer service number does not connect you to live rep, forced to leave endless voicemails. Emailing also does not guarantee a quicker response. Bad customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members