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Eshakti

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,367
shipping
2,392
returns
206
quality
3,691
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Instant Feedback

21,838 reviews

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Ohio
1 review
10 helpful votes
Follow Tam C.
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Please beware before purchasing from this company. I got very excited and ordered 5 dresses. (I know, I know.) First of all the delivery took forever, but they do warn you about that. None of my dresses were customized, all standard sizes. The quality was very poor. Bunched up seams that look like they were sewn on a machine with bad tension. The seams were also not finished - it really did look homemade, and not in a good way. I sent all but one dress back. Then the fun really began. Took nearly two weeks to get to their Washington returns center. No acknowledgement even though UPS confirmed delivery. Trying to get the money back has been a nightmare. Compared to other companies that deliver/return/refund lickety-split, this company is awful. I will never order from them again and I will urge others to avoid.

Date of experience: November 22, 2017
Florida
1 review
0 helpful votes
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If you want to create a sense of style that is all your own, this is the best place to be. The dresses come in every size and if that is not enough, you can have something custom fitted just for you!

Date of experience: November 21, 2017
Illinois
2 reviews
0 helpful votes
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Great products at pretty decent prices. Best thing is the possibility of customizing every piece to your wants and needs. So far I've had a great experience and I'm satisfied with their products.

Date of experience: November 21, 2017
Connecticut
1 review
0 helpful votes
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We have purchased many tops and dresses for my daughter and me. I have been so impressed with the speed and accuracy of our orders. Every eShakti item we wear elicits compliments and questions about where we found such awesome clothing. The cloth is high quality and the tailoring is perfect. The prices are more than reasonable. We love eShakti.

Date of experience: November 20, 2017
Minnesota
1 review
0 helpful votes
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I love this site
November 15, 2017

I have not disappointed yet. This is the best site to order clothing. The material is amazing and the price is even better. I have been telling everyone about this site

Date of experience: November 14, 2017
Canada
1 review
0 helpful votes
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Love this site!
November 11, 2017

I am SO happy with my orders. The dresses are excellent quality and equally excellent prices! The shipping was amazing. I ordered knowing there was a good chance it wouldn't arrive on time, but one order arrived early and the other only one day later than expected, which worked out fine for my needs. I have worn two of the dresses to events this week and have received many compliments to which I respond by showing them the eShakti app! And obviously, dresses with pockets. The best thing EVER.

Date of experience: November 11, 2017
Georgia
1 review
1 helpful vote
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Wonderful
November 10, 2017

I had ordered a little black dress custom made, it came about a week or so later and it was perfect, I have ordered another dress that is coming in a few days which is also custom fit and I cannot wait.
I also got a friend to order a dress and it came at the same time and she is loving it so much she has ordered another dress:)
Love love.
Thank you for allowing me to be me.

Date of experience: November 10, 2017
New York
1 review
0 helpful votes
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I was pleasantly surprised! Will be ordering much more. I'm tall with long limbs so I'm always disappointed with standard sizing being too short. I can't believe the sleeves on my dress were long enough for my arms and the button down dress I ordered didn't pull at the buttons around the bust - IT'S A MIRACLE, haha. I've always dreamed of getting clothes tailored but figured it was out of my price range. Thank you for delivering early, that's always appreciated.

Date of experience: November 9, 2017
New York
1 review
1 helpful vote
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Plus-size dream come true
November 10, 2017

I love ordering from e-Shakti and have not had any issues receiving my order and, in one case, returning it. The quality of the fabric and sewing is very high and I've found the size chart to be pretty accurate. This is especially important for plus-sized shoppers like myself who worry about finding a wide range of sizes, and are used to poor quality. Now I'm able to get what I want and make adjustments to necklines, lengths, and sleeves, as I feel comfortable.

Date of experience: November 9, 2017
Tennessee
1 review
0 helpful votes
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I love the dresses
November 10, 2017

The sizes, fabrics and choices make this my number one site. Prices are perfect for my budget. Delivery and great customer service will keep my coming back.

Date of experience: November 9, 2017
Rhode Island
1 review
1 helpful vote
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Fabulously Flawless
November 10, 2017

I order from eShakti all the time! I'm a bigger lady and its hard to find good clothing that fits well. Everything I have ordered from them has fit like a glove and flatters my figure. Plus - pretty much all of their dresses/skirts come with pockets.

Customer service is A+ as well - On a previous order I had ordered my dress for a wedding a little late. It wasn't going to get here on time, and I had my heart set on wearing this dress I had ordered. I sent them an email asking if there was any way to get my order sooner, and they were super nice about it. I even got my dress two days before I was due to travel.

I would recommend eShakti to anyone and everyone. (And I do!)

Date of experience: November 9, 2017
Canada
1 review
1 helpful vote
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The thrill of opening a package, that you know will fit, look great and is amazing quality is what dreams are made of! Your search is over. Make sure someone measures you correctly and you are on your way. Definitely 5 star company!

Date of experience: November 9, 2017
North Carolina
2 reviews
1 helpful vote
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I would order from this company again... the quality was fabulous! And, it seems that the customer service is also top notch. This was my first purchase from this company, but it will not be my last.

Date of experience: November 8, 2017
Texas
1 review
0 helpful votes
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Because I had never purchased from eShakti before, I was nervous about sizing. I'm a plus-size woman with a large bustline, and I worried that my dress would not fit. I carefully checked the measurements on my dress before ordering, and I ended up getting one size up. It worked out perfectly. The dress is beautiful, and I'm happy wearing it. I will definitely order more dresses from eShakti in the future.

Date of experience: November 7, 2017
District of Columbia
1 review
0 helpful votes
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I enjoy eShakti dresses so much that I now have 3 in my closet. The fit, quality, and style is second-to-none.

Date of experience: November 7, 2017
Virginia
1 review
0 helpful votes
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I believe you get what you pay for. The price point is perfect. Yes I can buy a dress at a local store for less however is designed with me in mind or am I able to make it exactly what I want, no. In 4 years I have had only 1 return and it wasn't my dress, it was a gift. That was handled with care and so I keep coming back because I am pleased! I want to keep it to myself because its my design secret but unfortunately I have had to share!

Date of experience: November 2, 2017
North Carolina
1 review
1 helpful vote
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These dresses ROCK!
November 2, 2017

I am a plus size woman and when I tell you these dresses rock, that is an understatement. Bigger than that, the customer service is bar none top notch! I think the service almost rivals the products, LOL. I can't wait to place another order and another and another.

Date of experience: November 2, 2017
North Carolina
1 review
1 helpful vote
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I simply love eShakti.com I faithfully and eagerly search their website daily for the new styles they present daily. Their versatile styles guaranteed something for every woman no matter her size, shape or statue. Most importantly eShakti is affordable and periodically they survey your thoughts on various styles, fabric and prices. I am so in love with eShakti.com. I get overwhelming compliments every time I wear eShakti. My self esteem is on the high rising, I share the website with everyone Woman I encounter, we all should look and feel happy. Thanks eShakti

Date of experience: November 2, 2017
California
1 review
8 helpful votes
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I have been a customer of eShakti for almost 5 years. I have placed place 4 or so orders a year each with 2-4 pieces. When I first started buying from them it was like I'd found the holy grail, every custom item fit perfectly and the fabric quality was excellent (I usually order at least one size down from standard their size chart as their clothes tend to have quite a lot of ease). However, over the years they have had ups and downs and are currently in the middle of a noticeable downturn. Over the last year or so I have had a cardigan arrive with fraying embroidery, dresses that were oddly proportioned, and customized necklines that looked nothing like the illustrations.
Most recently I ordered a few pieces for my upcoming wedding weekend. I chose the custom option for them all and none provided a good fit. The jacket, ordered to fit my tight-laced measurements, could easily be worn over a bulky sweater without any shape wear, the blouse is too large all over, comically so in the arms, and the "skinny" jeans can only be described as 90s mom jeans loose all over except the ankle which barely fit over my foot.
I'm genuinely worried I'll have to give up on one of my favorite shopping experiences!

Date of experience: November 1, 2017
Arkansas
2 reviews
4 helpful votes
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Poor customer service
November 1, 2017

Totally disappointing customer service via phone and the website--they could not answer my question/solve my issue and were completely snotty about it. Actually, I didn't even receive a response to my first online inquiry. Only the person monitoring the FB page responded quickly (actually MUCH quicker than I anticipated) and pleasantly. I wanted to like them because the concept is great, but if you can't even be pleasant to a first time customer--basically just saying "I'll cancel your order"--then I don't need to spend my money with them. Let's just say I had to contact the USPS about an issue the same day and THAT was more pleasant and expeditious than contacting this company!

Date of experience: November 1, 2017