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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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You are very helpful and answered all my questions.
Issue was resolved without any headache. Karl is good and very professional.
You've explained it very clearly to me. You've been lovely.
A positive feedback for Raven, it was very detailed and helpful.
Karl is very informative and knowledgeable. He knows what he's doing and I really appreciate the help.
Thoughtful, considerate, customer focus and knowledgeable.
I appreciate the assistance offered. All questions I had are answered.
Very straight forward which is always a good thing!
Easy answers and you were patient with me. You answered all the questions I asked.
It was great and you were very helpful, Raven. The service is good.
Karl is very patient with me and help me resolved my problem.
Thank you so much for your assistance. I appreciate the help.
Because of you, I still want to continue using Escrow.com. You've helped me a lot and all employee should be like you.
Karl is impressive and call me back right away as soon as he got an update with the Title.
I think it was really good that I was called on my registered phone while I wait on the other line. It was a nice touch
Very helpful in staying on the line with me and taking your time in helping me with my concern
You did good, you helped me solve the problems that I didn't realize would affect my transaction.
I appreciate your patience, you have been very helpful. I can't think of anything else to ask
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members