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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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You answered all my questions and I'm satisfied with how you assisted and fixed my issue.
You were wonderful, you understand the issue and fixed it immediately.
Thank you for helping me out. I am glad I called. 10 out of 10
Great service, Very helpful and very fast in providing service.
Because you've been really supportive and helpful in resolving the problems with my transaction
You did pretty good and gave me all the information I need.
You were very quick to respond and very clear on the instructions given.
Excellent service and very easy to understand the instructions that you provide.
The service is very efficient and on point and doesn't take any additional time.
Very good experience, and you answered all my questions.
I previously submitted a review of my attempted dealings with Escrow.com. I thought possibly I had overlooked an Invoice Page. Now I'm glad they locked my account without be paid by the credit card.
Read this review:
https://www.bbb.org/us/ca/san-francisco/profile/escrow-services/escrowcom-1116-*******/customer-reviews
Most helpful person to help me. Knew what you were doing and you know how to help me with my problem.
Straight forward to the problem and able to resolve it.
You quickly provided solutions to the issues that I'm having for my transaction.
You answered my questions and very patient in guiding a customer that is not computer literate.
You are very courteous, you answered all of my questions and very knowledgeable.
You were very patient and knowledgeable and you made me understand the process.
Karl answered my question quickly. Great experience.
You've given me the information I needed and I am very satisfied
Very well, you answered questions I had because I was uncertain about the process when the buyer is not happy with the purchase.
I appreciate Karl calling me back and take care of my concern.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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