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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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Raven is very helpful and I appreciate the assistance.
It's excellent. Karl is the best advisor. He is also very patient.
I just got my refund today. I just want to thank the whole team for helping me out I am very appreciative of the assistance.
Thank you so much for listening to my request. I have assisted well.
Prompt, clear and very informative in answering my concerns
Very helpful, thank you for the assistance, Raven.
Raven is a 5 out of 5. You've provided excellent assistance
Raven is Very informative and Escrow.com is a good service!
I've been assisted well. Thanks for the information
I was very unclear how events occurred and you helped clearing up those by giving me the correct information.
Your service is terrific! I had a great experience and the watch is everything I wanted!
I am quite happy and it was a very good service. I'm glad that my payment was acknowledged.
It was smooth, the conversation was positive and I was assisted on my concern.
I would give you a 10, you've been very quick and on point and answered all my questions
You're very kind, patient and straight forward.
Karl answered my question quickly. He's easy to talk to and there is no problem with the transaction.
Process is smooth and Karl is informative and professional.
Because it was very easy to communicate and you were very helpful in solving the issue.
Thank you for all of your patience the service was a 5, there is no issue.
You are very reassuring, and you are making sure that we will receive the funds for this transaction.
You made it easy and not complicated for us to update the process.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members