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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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You were able to answer my question in a timely manner. You are lovely to speak with.
It went great. You answered and hang out with me while I got you on the call.
It was easy and you walked me through it. It was very constructive, I needed to fix something and you figured out what needs to be done
Pretty clear, right to point and answered all of my questions very quickly.
It was smooth, you understood all of my questions and answered all of it.
You felt that you understood my concerns, when I'm explaining my reservations, you understood what I'm trying to convey and made me feel like that you were in my shoes, not reading a script.
Everything went smoothly and answered every question and handled everything for me.
Quick answer and no waste any time, you're knowledgeable, courteous and very kind.
It's very accommodating. I love doing business with Escrow.
I am happy with escrow and everything was all good
It was great, we were able to complete what i needed for the transaction to move.
Karl answered all my questions quickly in a timely manner.
It was great I appreciate the assistance and my questions were answered promptly
I appreciated your assistance and very quickly understanding my concern.
You did what you needed to do to get this working, very patient in fixing the problems.
Kept calm, cool, collected, and professional and made a spectacular job in handling the situation even if I didn't.
Fraudulently retaining the funds meant to go to a seller on ebay and representing themselves as Ebay.
They show up when you click on the ebay pay it now button but when i asked Ebay to intercede Ebay says they have no affiliation with escrow.com. Beware Beware Beware, this company is a scam
Horrible experience. Ebay transaction was cancelled, I cannot get my funds back. Escrow.com claims that my bank must initiate as a "Chargeback" as the purchase was made with a debit card. But this Ebay purchase and then the vehicle sale not going through doesn't fit the criteria of a chargeback and escrow.com knows this. Escrow.com claims there is one other way to get your money back. For three weeks now, Escrow.com has kept my money and I am still working with my bank to receive the funds. I will never ever use Escrow.com again. It is redundant and unnecessary as a Bank Wire does the very same thing.
Raven helped me understand what we need to do to transfer the assets and IP to the buyer
Thank you for your help, you provided great options and able to resolve the problem
You provided all the information and it was nice speaking with you. Whatever I asked, you answered.
Karl walked me through the process and made it easy
You were very helpful, I appreciate the assistance today.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members