Escrow.comReviews 2,224

I sent a wire transfer for a purchase and Escrow.com said they never received the payment even though my bank confirmed it was sent.

They had no ability to search for the deposit with the transaction and wire confirmation numbers and told me it could take a week for the money to be transferred. After a week of not being able to locate the money, they finally told me that they needed a receipt of the transaction. I sent the receipt, but still have not heard a response of where the money is.

Communication with the company is horrible, and I feel that our money is lost.

I would highly suggest using a different company if possible.

I started the onboarding process for my company and have had to continuously resubmit documents. The customer support is completely clueless and keeps replying automated refusals despite though the documents being exactly as specified by their website. Given other comments on fees and customer support, and the impossibility in signing up if you're from outside of the US I really wouldn't recommend starting the process of signing up - they make it look easy but it is long and painful, and so far for me, impossible to get through. Stick with a traditional legal firm - you can speak to a human and it's not actually that much more expensive after all.

Especially if Manuel or Mariana are in charge of your transaction. They will make sure to handle it the best possible way!

We ordered an $8000 coffee roaster and had it shipped from an individual seller who was on the other side of the country. Escrow.com was a perfect solution to safely make the purchase, receive the item and release payment! The only drawback is all of the info needed to set up the account took longer than expected. They make it look easy with their initial "get started now" button, but we had a few hurdles to jump with all of the documents we needed to submit (took over an hour plus a trip to the bank for a wire transfer...) to actually get set up. Also, review the RATES BEFORE you commit. Our transaction fee was $169.00... not $26. Despite these hiccups, we could not have completed this purchase safely, otherwise. Guess it was worth it!

Recently l had the pleasure of working with escrow.com on a seven figure domain sale transaction. Although the transaction started with doubts in my mind and many mistakes made by me due to inexperience on my part in dealing with domain names both Marcedric DeArman and Marianna Horrisberger held me by the hand and walked me the process to a successful completion.
I would also like to thank the disbursement crew on the timely transfer of funds to my account.
All things considered l fount working with escrow.com a very pleasurable and efficent operation.
Thank you guys, a job well done

Recently used escrow.com as a seller of a domain.

Domain selling is fairly automated unless using their concierge service. When making a transaction over an automated system, you sometimes wonder how much trouble you will encounter if something doesn't exactly stick to the script.

I ran into an issue with my payment after the transaction completed. I use one of those cheapo banks within a bank and didn't receive my payment when expected.

After calling customer service Marcedric went over the bank details with me and assured me that everything was ok; my payment would be forthcoming. He provided me with a direct # to him as well as his direct email. Marcedric told me that he would stick with the issue until it was resolved and to contact him whenever I wanted. He was true to his word.

After speaking with the support team, my payment was received in 2 days.

This is the 3rd time using escrow.com to sell a domain. Always received my payment, and will use them again in the future.

We currently own a domain at Network Solutions and were trying to transfer a new domain to it but we kept getting the run around by Network Solutions. We were told by escrow.com that the domain we had purchased was sitting in a GoDaddy account and suggested that we open a new GoDaddy account to transfer the new domain. I created the GoDaddy account, called escrow.com and spoke with Mariana, and she helped me transfer our new domain to GoDaddy quickly. I couldn't believe how easy it was. We gave Network Solutions over a month to try to transfer this domain and it took them 3 failed attempts before we finally decided to go with escrow.com's advice and use GoDaddy instead. Thank you escrow.com for your efforts. Everything was very quick and easy once we figured out Network Solutions was the problem. Thanks Mariana!