Escrow.comReviews 2,224

I sold a domain and fortunately the buyer chose to use escrow.com's concierge service. What should have been a simple transfer got complicated. My domain was at register.com and their support was really useless. I was really lucky that Angela was assigned to handle this. She went above and beyond to get this resolved, even getting the Register.com people on the line with me. She was very knowledgeable, responsive and got this done. Highly recommend requesting her if you use escrow.com.

Thank goodness for Angela. We finally have someone who who keeps you informed as to the progress of your transaction. I got an email from Angela 3 times. Twice letting me know about progress of the transfer of the domain and and once how the payment to me would be handled. Saved me from having to call Escrow. In the past, every time you called about the progress of the transaction it would take Escrow a day to respond to every question. Again! Thank goodness for Angela who understands what "Concierge" service means.
Respectfully,
David Webb

The whole escrow thing in the "real world" is more complicated than most people think. While this service does cause a few calories to get burned, it's WAY less painful than doing it any other way... not to mention, cost effective. All the legal steps were embedded into the process and the people behind the scene understood what they were doing. As the buyer, I felt represented properly, but could also get a sense of how they were protecting the seller. As it should be. I will certainly use the service again when I have the need for a third party protected transaction of any kind. In this case, I used to pay for a domain name purchase from an unknown seller, and it was awesome.

I've used Escrow.com numerous times in the past to both buy & sell domain names and can't really fault it. Personally, I wouldn't use anything.
I recently used their 'Concierge' service to purchase a domain name & didn't know what to expect. Angela from the Escrow.com Concierge team was very helpful and extremely prompt when replying to emails. She also had a good knowledge of domain terms & regulations (such as avoiding a 60 day registrar lock) which ensured the transaction went smoothly and completed much more quickly than I had anticipated.

I have used Escrow.com before, but my recent experience was awful. Because my translation was $3000, they required me to send them the article of incorporation for my business. I've owned my business for 28 years and never had to provide anyone other than my bank my articles. The entire process they are sending me through is ridiculous for using their service to buy a $3000 domain name. I sent numerous emails with no response to my questions. I will NEVER use them again.

I have over thirty emails back and forth trying to do a simple domain name transfer. I dealt with 8-10 different people there. They don't communicate with each other and you get a different person with every contact. If there was ever a cluster $#^$ this is it. These people are flying by the seat of their pants. SO FRUSTRATING!