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The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
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I'm purchasing a domain name and going to pay through PayPal, which is from me. However Escrow told that they cannot verify the PayPal owner even though I made the payment right away from my escrow account.
First time using the site, I was very confused getting into things. The online customer service was excellent.
Escrow.com pulled through in a complicated transaction dealing with a foreign entity that put us all though a wild roller coaster ride. I cannot say enough about the professionalism and expertise of Escrow.com. Thank you making this transaction possible!
I always use Escrow, love it. However I guess the price of the concierge service can be much lower. It was based on the price of the website not fixed as a service fee
Low fee and wonderful services,
Swift custom response,
If support the payment of cryptocurrency, it will be great!
I used them to sell a domain last year. They refuse to send me the payment via bank transfer with various bogus reasons. Early this year they sent me a physical check no bank in the EU would cash.
I'm still trying to get my money held hostage by Escrow.com!
I did my research and Escrow has the track record to make sure buyers and sellers don't get screwed.
There are some buyers and sellers that are looking to mess you up and Escrow knows that. They require 2-3 levels of verification which weeds out the scammers and thieves and yes it might seem like Escrow caused you to lose a sale and the reality is if a buyer or seller can't get past the verification process do you really want to deal with them?
I used the concierge service where Escrow holds the domain in their domain account and only releases it once the money from the buyer is in my bank account.
Their support team was responsive and helpful,.
They required me to upload ID and I imagine the same was true for the buyer.
My money arrived in my bank account via ACH exactly three days after the sale.
Just want to be clear I don't work for escrow nor am I invested in or have anything to do with them beyond being a satisfied user of their service. I just feel like something is way off with all the 1 star reviews.
I suspect they might be from brokers and agents that work for godaddy that don't want domain owners selling off domains without taking a fat cut or maybe other escrow service competitors, bottom line is that escrow has been around for a while and has a reputation to maintain.
My domain sale was seamless. I just don't see why they would be doing anything other than acting as an intermediary.
A couple of the 1 star reviews are more about how folks got forced into using escrow to get paid when they never signed up for that, and Is that escrow's fault?
Some of these negative review writers appear to be angry because escrow won't release money without confirming and verifying the party that is supposed to be paid Seems like what many are upset about is that escrow is actually doing their job as an intermediary and delays transactions until all the required criteria has been verified and isn't that why I'm paying them in the first place?
I have been using Escrow.com since 2008 to buy and sell domain names. Although in the past there have been some transactions that had issues, in the end they were all resolved. And my latest transactions there have been very smooth.
My latest transaction was handled by Jay very professionally and with fast respond times.
I find their customer service to be very helpful and quick to respond whether by email or chat.
There is no way I can operate my business without using Escrow.com, and I am happy to recommend them.
It was a nightmare. We tried to use the to sell a domain. It took the over two weeks to confirm that they have the funds submitted by the buyer and they almost jeopardized the whole transaction. The customer support is useless. I suspect that the positive reviews are written by staff or sth - the distribution is not statistically normal.
Had a small tech issue, and support stuck with me until it was fixed. Quick response. Issue was escalated until it was solved.
Guys, never ever use these guys. Never. Their CS team is rude. When you guys contact them, the will tell you that the transaction is in process. It has been more than 20 days, today I contacted them and they said its in process. So if you want to lose money then use their site.
They are legit and staff is very nice
They secured payment for buyer until he receives services which is nice.
Im seller at this time but would love to work as a buyer in coming future with escrow.
Thanks
Great, if not one of the best supports I´ve ever met.
Helped me and explained me everything, so I know how to buy something.
I am very pleased with the user friendliness of the platform as well as the way questions are answered in a timely manner and very accurately. So far so good.
Always answers their phone and resolves issues even if they are difficult.
Have called them 100s of times and always great service. They out of their way to
Solve any problem.
Recently, we needed escrow services to buy a domain name. So I turned to Escrow.com. They have a great reputation, and have been around forever.
For my transaction, I decided that it would be best if we paid a little extra for Escrow. Coms Concierge service -- so that we could have a professional shepherd our transaction. It was a "peace-of-mind" thing.
Well that turned out to be a great decision.
All I had to do was to fill out a simple form, deposit my funds, and the Concierge took care of everything.
And then a few days later, I had the domain in my control.
You just cant beat that!
I have had certified account with Escrow.com for many years. Recently I needed to change my back-up (mobile) phone number as my old one was made unusable; try as I may I was unable to get it changed!. I reached out to support, and Max reached back. First he confirmed my identity and then he corrected my error, pointing me in the right direction to maintain all details of my account. Great support!
Jenn was great, a good experience both times i bought from another seller. I would recommend them to a friend.
That was very fast my friend, well done to you Sir, Great Work! They helped me out very quickly and they were very nice to me even though i was being a bit of an $#*! to them.
Amazing Support
Quick replies and sevice
Fast Turnaround
Recommended
They were very receptive to all the mails sent and also equally fast in replying and solving and settling issues
The wire transfer of funds after completion of transaction was also super fast
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members