Escrow.comReviews 2,224

This was my first contact with Escrow support after making 2 online business purchases. The agent, Diana V. was both knowledgeable, friendly, and took effective remedial action on all the issues I had, all of which were based on my lack of full understanding of the process. Everything has turned out perfectly to my complete satisfaction. I would highly recommend Escrow to all who want to explore the online business in a safe and protected environment. To the negative comments some have made, I risked 15K$ U.S. Without Escrow, I don't want to think where the money would have gone.

After such a long time of looking for the best way to process our payments, we found Escrow.com, In the beginning, we had to get accustomed to how thorough their process is, and we are happy that we did. We love their process and their customer service. Our rep Kana is fantastic. She went over and beyond our expectations to make sure that we were a priority. Our company will always work with Escrow.com for our payment processing. Thanks, Escrow.com, and shout-out to Kana for making us feel at home.

I was going to purchase a 2013 Toyota Yaris. After following the link on autotrader, I put in an offer of $3200 Canadian funds. I was unsure about escrow and decided to call your support team. I spoke to Terri, and forwarded her the email that I supposedly received by " escrow". Terri advised me that it was a fraudulent email as the international phone number, and hours of operations were wrong. Therefore she advised me that this was a scam. I am so disgusted with people trying to scam people like me, who work hard for my money and wanted to gift my child with a car. People like Amelia( seller) is what is wrong with this world.
THANK YOU AGAIN TERRI!

Everything was set for my car to be picked up on a Sunday, funds wired to escrow.com's bank on Thursday were to arrive on Friday. I checked my bank Friday morning and was surprised to see that my wire was returned by escrow.com's bank. I spent hours on the phone and in chats with escrow.com and no one would take ownership or contact THEIR bank to see why funds were returned. I ended up being charged $65 for the wire and had to delay the truck for pickup by a week. Service was marginal at best. They kept blaming my bank however we proved the wire was sent accurately. I used a competing service and had no issues. Will never use escrow.com again.

Brilliant philosophy relatively simple process. The two things I would expect to change if any would be, if somebody has not used or purchased web store before make sure they are guided clearly and they are communicated with as much as possible. There was a point where I didn't know what I had to do nor was I guided to do that but asking for help got me the answers pretty quickly.

Secondly as a middle man between purchases I would expect more of a follow up on purchases maybe two months down the line. I say this because some people do not honour their words.

Example: I recently purchased a site that lasted no longer than two months, in the description section it stated that help could be offered post purchase. Did this happen. No. There was absolutely no willingness after purchase to help at all, to me this is like selling half of a product and sometimes is a reason why people make purchases. I'm sure that this is against the law. So the other thing I would change is to be more scrupulous against these individuals. Sellers should be rated. Escrow is a brilliant platform and did help me with a security issue regarding my purchase. Very grateful of.

Overall the service is very helpful but there were several parts that I felt were confusing:

* at the point where I (the buyer) was to enter my registrar info, I could not do it on your site, instead I was supposed to email the information to concierge. There should be a very clear button on the transaction where I can enter this info

* The transaction was marker "complete" before it actually was totally completed. This concerned me as I had not yet received the domain name that I had purchased

* the chat help could not tell me where I was supposed to enter my registrar info - even after I sent them the page URL they asked me for screenshots. They seemed unfamiliar with the process.

* when I called customer service about the status of my transaction I was told that the people who could help me were in a meeting. This did not give me a great deal of confidence in the escrow team