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The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
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Jay was awesome and very helpful through the whole process. I appreciate the great service and will definitely love to work again with Jay and escrow.
Thank you guys very much.
This is my first time ever using the service. Also my first time buying an online business. Buying any business is scary and buying one via online add a bit more questions. Escrow takes the worry out of the financial transaction. Super happy with the process, ease and support. The entire transaction was simple. Customer service are super awesome and helpful. The only way to purchase a business in my opinion.
I have been attempting to purchase a used vehicle utilizing Escrow.com's service and have experienced nothing but issues and delays.
1. My bank transferred funds to Escrow.com via wire transfer at 9am - Escrow.com website states payment received, awaiting processing.
2.2 days later, status is unchanged so I call Escrow.com - after investigating, they realize that the bank account was a joint account and my name was cut off on the wire transfer form. They process the payment and now hold the funds in Escrow.com's accounts.
3. After I accepti the merchandise and mark the payment to be sent to the lien holder, nothing happens. I call Escrow.com 3 days later and they investigate - "the vehicle services department says they are getting ready to mail a check." Mail a check? I did a wire transfer for $35,500 to escrow.com and paid $315.95 for their service PLUS an extra $60 for the lien holder payoff and they are writing and mailing a damn check!?!?!? This delays me receiving the title thus a delay in being able to register and drive the car by whatever time is needed to create a check, mail it, and have the lien holder verify the funds. As opposed to the immediate delivery of funds transferred via wire.
I would never recommend Escrow.com for an important transaction or use these services again. I could have, and should have, wired the funds directly to the lien holder on day 1. Very disappointing.
THE WAY ESCROW.COM TEAM HANDLED MY TRANSACTION IS MORE THAN EXCELLENT., WILL PREFER ONLY ESCROW.COM FOR FUTURE TRANSACTION
So many steps to go through, not user friendly and takes to long to verify payment. Have a freelance website. Thought this payment would be ideal but it's not. System is putting bad taste into customer mouth
Ron the Customer Service Representative went out of his way to understand where my problem lay- I had caused it with my bank and shamefully I was complaining. He traced every misplaced transaction and patiently and courteously solved every one of them for me. Thank you so much. You went far beyond my expectations and you won me over Ron
Save your money. Using them is a waste of your time. My buyer decided to use them when purchasing my vehicle from me. They make the process more difficult. The customer service agents seem to read all their responses from a script. It seems like they try to draw the process out as long as possible to keep your money as long as possible. Every request you have of them takes 24 hours for them to review. Use your own bank and save your money, time, and frustration.
Another smooth domain name concierge transaction using Escrow.com. From transaction raised to closing statement within a single day (9 hours) - and payment received via international transfer the next morning. A perfect transaction. We've used escrow.com for nearly 2 decades now with great success, and the concierge service has helped ensure fast and smooth transactions for our buyers.
I had a very good experience in selling my shopify website using escrow. I've now used escrow 2 times in online transactions.
I had a good experience as a buyer of a domain. The support is good. Everything is moving fast on their part.
Working with escrow.com could not have been easier or more professional. The people, the software interface and financial process were excellent. Honestly, escrow.com exceeded my highest expectations.
I purchased a domain using the concierge service at Escrow.com and it was incredibly quick and easy.
Loved it. Such a simple and smooth process! I sold my domain and they were there to walk me through the process. Recommended.
In buying a domain, I was concerned about managing the financial aspect and making sure we got what we expected, especially since we were buying from someone overseas. There were some minor hiccups (didn't know that the Concierge-level service would not be available over the weekend, and that wires were required above a certain amount). But overall, it made the transaction feel more secure, and smoothed out what might have been a bumpy exchange.
Sale of domain name complete in 2 days! Everything went off without a hitch. If you keep in close contact with the buyer to make sure everyone is completing their steps, you shouldn't have a problem. Our money was in the bank 2 days after we started the transaction :) Couldn't be happier!
It's hit or miss, I've been hung up on 4 times. But, every once and awhile someone will go out of there way. Verifying funds can be extremely daunting. Especially with the verification process. Customer service and "proof of funds" severely needs to be updated. This should not be so difficult for a buyer.
We had a not standard situation with third party involvement and unexpected changes throughout the deal, and although some of the issues could be avoided with some uncomplicated updates in the escrow.com system, we were very happy with support from Jay, who was very helpful, quick to respond and helped to smooth our the process overall. Very satisfied with support received
I spent way too much of her time on this car deal, but she walked me through the process many times. Thanks again PD
I had a wonderful experience dealing with escrow.com. "Seamless" best characterizes my entire experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members