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The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
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I am very satisfied my first sale on escrow. They had helped me too much. I'm happy to working with escrow.
I haven't received my payment. Please send a buyer to a notification and let him know to make the payment arrangements or else I will not share my social accounts details.
Thank you.
Kana at Escrow. Com answered all my questions and called to check up on the process a couple of times. I could not be happier with the service I received.
I was having a difficult time in understanding the escrow documentation process as a new customer. I called them and their customer service in assisting me was EXCELLENT... He walked through the process of what data and screen shots I needed to go thru, and even showed me how to utilize screen shots on my computer. I'm very SATISFIED with their SECURITY PROCESS... I WOULD HIGHLY RECOMMEND FOR OTHERS TO USE...
I finally called customer service because I made some errors and was having difficulty creating an account with Escrow. The young lady was amazing and guided me step by step through the process. She actually called me back a couple of times to give me more help. Their customer service is absolutely the best!
I was having difficulty submitting my needed ID and they were very helpful in getting thru the process
Hi, if you want to do business with a stranger online and protect yourself from bad buyers or sellers. Use a escrow service like escrow.com which is affordable and very helpful to protect both parties in doing business together.
My business trades high end timepieces with connoisseurs of fine watches. I was trying to sell a $11k+ Rolex online to a new client. Client really wanted the watch but was getting cold feet and was thinking about backing out of the deal altogether. Escrow dot com to the rescue! The services you offer put my buyers mind at ease and we completed the deal. I think it would have fallen through without Escrow. Also, the support staff were amazing. Both my buyer and I made some errors setting up our accounts and support sorted it out quickly. "Ron" was especially helpful to me and deserves a shout out. I've already shared my positive experience with several of my business colleagues.
Clear to the point and there to assist. It was a pleasure working with Jay! Helpful and made for a smooth transaction even though I had a million questions.
I have no complaints nor anything negative to say about this company. They delivered as promised. I'd use them again.
I won't do an informal purchase again--escrow.com made it cheap and very easy to securely acquire my ideal domain. The staff was very professional and experienced and worked very hard to make the process legible for me.
Customer service was the best. Great support in helping me with my business and I was always put first. They gave me a great solution.
The shipping company was arriving the next day to pick up the vehicle and the payment had not been secured by 7pm CST. After a few phone calls and the seller emailing them the remaining documentation everything was good to go by 9 pm CST. The customer support team was extremely helpful and I could tell that they actually cared about the safety of both parties involved. I couldn't be happier with how easy my first escrow transaction was and I want to give a big shout out to the customer support team!
It is a hassle and over-priced service. I do not feel comfortable having to use Escrow and prefer other payment methods.
This was my first time ever using escrow.com and I am happy that I did. I was hesitant at first but everything went smoothly. Account Manager Mauli Fry was fantastic and quick to respond. Escrow.com kept me informed every step of the way. I could not have asked for better service.
Lance.
I have used Escrow.com several times over the past few years for domain name sales and purchases. Their customer service has always been good, but Jenny really hit the ball out of the park. She helped me with my initial question and solved it while on the first call. She then called me back with an update, too. That is great customer service and that is why I will continue to use Escrow.com... Also, Jenny deserves a bonus, too...:-)
I can't imagine a transaction could go any smoother than this one. The buyer and escrow.com were as efficient as could be expected.
Professional, quick, user friendly, fast, trustworthy, smooth in handling the transfer. Would do it again.
Very reliable, secure, and trustworthy site. Had a little trouble with an inexperience buyer not following through, and Escrow.com did a great job following through to get the transaction completed.
Jay was very responsive and performed the requested changes promptly. The customer experience has been great.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members