Escrow.comReviews 2,224

I sold an aircraft engine using escrow.com. Buyer was extremely professional, as was I, which is a must for these types of transactions. Escrow. Com's portion was flawless and the step in the process was always accurate on my account. Money was transferred to my account immediately after buyer sign-off.

While I have to admit there are some frustrations with escrow.com in there process, such as there is no tracking number for a vehicle shipment. Also both parties (seller and buyer) need to ensure that they are following the process correctly and escrow.com could be better at prompting the seller or buyer when information is needed or to proceed with the next step.
I would like to focus on the customer service rep who helped me yesterday ensure that the process was moving along. After several frustrating email attempts, I spoke with a gentleman in customer service who had the seller and buyer on the line simultaneously and was able to push the process through.
The transaction has not been completed. But after this latest communication I have a little more faith that it will proceed accordingly.

We had a glitch - which I was responsible for because of bank account name. However, Jenny M was amazing at helping to resolve this. She was knowledgable, patient, listened carefully and even calmed me down as she got the issue resolved. I am impressed with the company's service and especially Jenny M. My latest book on customer service reached the WSJ best seller list so Im pretty discerning and I can tell you that Jenny is a champion

I used escrow.com to have peace of mind that I would get paid on time by a client. Instead if the client forgets to approve that work has been completed (and Escrow.com only send automated reminders for 1 week, then forget about it), they keep the money indefinitely.
With one payment Escrow.com refused to accept it because it didn't come from the client. It did, Escrow.com just got confused because they mistook the address of the bank for the name of the company sending the funds.
My client got an error message when they tried to login to confirm receipt of a service we'd provided, so couldn't send the approval. Escrow still won't release the funds even though it's been nearly a month and we had arranged a 2 week inspection period.
Their site is cumbersome and not at all user-friendly and seems designed to hold onto your money for as long as they possibly can.

This was really simple and easy to follow. Really pleasantly surprised.
Kim was terrific when I made a support call.
It was painless and well-communicated and I would have no hesitation using escrow.com again or recommending it.

Escrow.com still does the hard work of escrow for domain names very well and the domain name holding option works. What doesn't work are their outdated and expensive disbursement options. When considering whether to use the DN Holding service as a seller, make sure you factor in the additional cost of transfers and finding a banking provider that Escrow.com approves of. Whether it's their systems/choice or the systems/choice of their banking partner to not accept TransferWise, Revolut or other legitimate banking organisations that offer low cost FX isn't clear. What is clear is that with the overall costs of receiving international wire transfers (USD to GBP in this case) once Escrow.com and the bank charges have been applied it cost $51 to receive the funds every month. So make sure your sales price factors in these costs.