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The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
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Joelan was responsive to my needs and handled my problem quickly and efficiently with good humor and grace.It was a pleasure dealing with her.
For the purchase of a $250 website, the process was arduous and clumsy. It took several days for both parties to do what should have been acomplished in a few clicks. There are websites that allow you to buy and sell a house in less time.
Now that I own the website, it won't load... says it can't find the server? The seller won't respond to my questions and finding help on Shopify (other than paying an expert) seems just as slow.
I'm thankful I only spent a couple hundred dollars, I think Shopify has a long way to go to be turnkey.
Got to customer service very quickly. Spoke to Ron, who was very knowledgeable and sort out my issue. Would recommend.
Have used escrow.com a number of times for domain name sales and their support is always exceptional (Jay is always extremely responsive) and the process is always incredibly smooth. Just finished another transaction with them and it got done in just a few days. Will continue to use going forward!
I just sold my domain using Concierge. Couldn't have been easier. The toughest part was dealing with Network Solutions to remove the blocks they put a *every* step. But, aside from that, Concierge received the funds, waited the Network Solutions-imposed three day wait and the following day my money was in the bank. Easy.
Fast assistance and pleasure support:)
But, I have only one wishes, please check the Country before registration and sending funds to do not made a refund in the future.
Overall the experience was fast and easy to use. The transaction went really smooth and seamless. No errors or delays in the process
When I made a deal with a seller to purchase a domain name for a sum that was quite large. I was nervous about the process. I was also nervous of being defrauded. The seller suggested escrow.com, and after some brief research, I agreed. Now having completed the transaction, I'm so happy we elected to use escrow.com. Not only did they protect me (and the seller too, making sure the payment was made and verifying my identity extensively), but they also made sure everything worked out after the sale was made. Their responses are quick and their team is very knowledgeable. For the work they do, I'm surprised their rates are so low. Thank you escrow.com. I will be sure to continue using and recommending you in the future.
The whole process is unclear, you never know what is the next step and sometimes receive conflicting information/requests. Everything is done by email with no global view of completed steps and steps to come. That was very stressful at times. Thankfully I knew escrow by hearsay and had a good image of the company, because the whole thing looked very unprofessional especially for a service handling sums of money. In France, to speak of what I know best, we are used to streamlined processes with professional looking interfaces when dealing with that kind of transactions. If needed I work in a UX company (PwC Experience Center) and this is our job. Would be happy to help on designing a better experience.
Fine transaction. However I was told the transaction was done, but my domain never showed up at godaddy. Had to contact them and find out why.
Also I could not use my normal domain provider, and had to use godaddy. Now the domain is locked for 60days which they did not tell me. That is a serious issue now.
The support has been clear and straightforward and I managed to transfer the domain to our registrar in a couple of days.
It was a pleasure talking to Jenny, who assisted us into any issues we've had. She ensured that all of our questions were answered and helped us iron out any problems we were having to get our escrow process approved.
We had a complex transaction for an important domain -- we decided to go for the concierge service and could not be happier. Just took the entire guesswork and stress out of the transaction. Loved it and will definitely work with them again.
I waited literally less than a minute to reach a customer service representative. Worked through the issue in no time. The customer service rep even waited on the phone while I was struggling to upload my banking details. Overall, a very positive experience!
The support person was very professional and clear of how to provide info, complete the application online.
Bought a domain name using Escrow.com. Everything went pretty smoothly. I paid for the concierge service and they sent the domain right to our GoDaddy account. Would highly recommend. Saved us about $5500 in fees vs buying the name directly from GoDaddy.
I'm very impressed with the kindness of the escrow support and the quick response to my call and questions. Thanks!
It was easy to achieve the solution to my problem. The girl was so proactive and had much patience woth my poor listening comprehesion.
Single transaction was handled quickly and effectively. The only suggestion I'd make is to call out next steps/followup in bold or something so that it's easier to notice.
Very knowledgeable in helping me update my personal information. Willing to walk me through the necessary steps to bring my account into compliance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members