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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
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Giving a 4 for overall experience but a 5 when it comes to resolving my concern of the transfer as it has been difficult to obtain the domain from network solutions. Appreciated the callbacks and quick resolutions.
Good services specifically the concierge service. Would use the service again
I was skeptic at first due to past low score reviews but the concierge helped thanks to the seller as they insisted to use Concierge for the transaction.
Specific FAQs when it comes to personal and company verification. The seller's driver's license only has 6 digits numbers and our system requires an 8 digit one. ID numbers varies from country to country and it would be better if it would support Australian identification details.
Your services have been great - I've already done a few of your surveys giving you accolades.
The coordination between escrow.com and eBay needs improvement.
I have used Escrow.com before. Overall it's good. 5/5
Better email communication that would provide a complete onformation and list of document you were asking for the verification.
It's better, it makes life easier, we don't have fill up any forms.
None as communications with concierge was great. I like how fast the transaction went as well as how smooth the process was done. I would definitely use the service as I didn't know about Escrow.com before.
Awesome work I would suggest to give a call to the users but that would depend on the time zone. I also would like to complete the transaction first before giving a rating but for now it's 5 stars.
Kana did great but overall, keeping the users updated with the status could have been better since we need the watch ASAP
Service is good. I requested the buyer to add the concierge service for my sake as I felt safer with the domain being held by a 3rd party. But I can say that the email should have been clear regarding the transfer instructions of the domain. Overall good work.
I'm giving a one star because I wasn't able to give less. This company has, by far, some of the worst customer service. Selling a domain name. I did everything I was to do. Received an email saying that payment would be sent shortly. Five days later and hours of my life wasted. I spoke to the bank and the money they claim to have sent hasn't even left their bank! They have you jump through hoops and in the end they say we've done everything we can. So much dishonesty. Don't trust them to handle anything!
It was good, it was fairly easy access, it wasn't difficult. You guys and Exchange were very informative
Smooth process all good 5/5 stars all around. Although I did want to change my email address however the one I'm trying to change to shows that it's already taken.
The website needs to have a flow chart of the process
I can't think of anything. You were very clear and specific in what I need to do.
The support has been fascinating using the service and both parties are protected but with regards to the process itself, it wasn't that great at all
It's better if Sellers were able to be provided more context or instructions when it comes to the process even without having them reach out to the Customer Support team.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members