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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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I would give a 5 but Concierge fee was a little too high for my liking. The seller actually wanted the concierge services but over all it was good.
I would give a 5 but the Concierge fee was a little too high for my liking. The seller actually wanted the concierge services but overall it was good.
It was a little difficult providing the codes to escrow as it will be easier if there was another way to provide it over the site rather than through email. I also needed help with the steps in getting the code.
Nothing, all good so far. This is my first transaction so can't see anything to improve yet.
It would be better if we offer more support via phone since we are unable to transfer them directly to the Concierge Team real time. The seller is old fashioned and would prefer to be assisted via phone.
A little more personality on the call.
None, was confused of the process but overall it was good. I would use the service again as since it's not just domains that can be used for escrow.com
More of guidance of our process through our website
None, everything went smooth as it took years to get the domain. The service made it quick to complete, not sure what you did though.
Kana was very good in explaining the steps how Escrow.com works
Just make sure that the instructions are clear online -
Better if you have an agent that jumps in to assist the buyer and the seller w/ the transaction.
I have a feedback on the technical point. I don't have any proof that I have chatted w/ you.
Jay has been helpful and answered all my question. It's been a good experience so far.
You answered my questions in time, I didn't have to wait long.
You did a pretty good job and explained everything you and done an excellent job
Time difference should have been adjusted because im calling from eastern time
Nothing at this time. You've been very helpful, I appreciate the fact that you guys get on things right away.
I think it's nice, it was a bit fuzzy at the beginning and the notifications sent always tell me I have to do something which isn't the case. The vehicle will arrive in the next two days or by the weekend and I now understand how to update the transaction.
Nothing. Phone was answered pretty quick. Everything worked out fine. I had peace of mind that I'm not being scammed. I liked the secure feeling.
Explain that the title is not supposed to be coming from *******@escrow.com
Website explanation for title collection
I haven't tried it before, it's my first time. I think it convenient and efficient. I would recommend this service.
To be able to provide more information regarding the process.
I think you basically covered everything and you are mindful of every details especially to someone like me who is a first time user.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members