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The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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Prompt Email interaction would be fine but I also appreciated kana calling me back for the payment approval status
I don't know, maybe the website could explain the process a little bit better.
Maybe the instructions can be more clear, and the support I had was fine
I don't think you need to improve. But I think, you need to make it easier for us to contact somebody.
All good on my end, I have used Escrow.com before in the past. 5 stars!
So far so good, you guys were great and answered the phone.
Nothing so far - just little education from the process online would be awesome but Kana did a great job helping me today
To be honest with you, I can't think of anything at all. It was easy for me and the seller. I guess the only thing is I hope that there will be a way for me to pay without going to my bank. But still I'm very happy.
Very informative and first time went well
I would give a 4.5 if possible since the only issue I had was I had to wait for the seller to confirm that the other domains was going to be transferred outside of Escrow's help. It kind of pushed back the transfer of the domain for another day. Overall though I would use your services again. Good job!
I give it 4 stars due to payment concerns as there was a delay on payment being approved.
With your overall process, we need a little more details about how everything works and how long it takes 'coz I did not receive a call that you needed some documentation which we should have provided right away.
Nothing to improve so far. Transaction was fast and safe since the value of the funds in Escrow is substantial. I appreciate the quick updates and assurance.
Concierge service is good 5/5. I would suggest moving the login button on the page is it's not visible when located in the upper right corner. Everything else is good.
It was very easy to use, very seamless. I just think that it would be nice to have a reminder when you login to the transaction about instructions on sending the title, I just received an email on how to send it. Overall, I'm very satisfied with the service and will recommend it to anyone purchasing a vehicle.
You guys answered the phone properly and you've helpful to me. You've been great.
The website can be more particular specially with the payment approval turn around time, but the support so far is great
Nothing for now, Kana was very knowledgeable and helpful
Have somebody that specializes w/ eBay motors transactions.
Nothing to improve, the domain transfer was quick once Escrow.com received the domain name. It was transferred to our account right away. I'll definitely use their services again.
Everything was answered so quickly no additional comment
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members